Chrysler Dodge Jeep Ram of Willoughby

Even though my credit was questionable they got me the loan. They were very helpful in all aspects of the car purchase. We attempted to purchase a motorcycle that was there in the showroom but the credit loan. They were very helpful in all aspects of the car purchase. We attempted to purchase a motorcycle that was there in the showroom but the credit available wasn't a very good deal but they did there best to try and accomplish it. More

They all went over and above of my expectations of getting me the best price available. I told Wayne I can afford a certain monthly payment and he was able to come BELOW the dollar amount. The financ getting me the best price available. I told Wayne I can afford a certain monthly payment and he was able to come BELOW the dollar amount. The finance people were also very knowledgable. I appreciate all and will recommend them to family and friends. More

I have always had a wonderful experience with the service department since coming here. Erin runs a top notch service department and she and her staff are always there for me. Eileen and Pat know their jobs department since coming here. Erin runs a top notch service department and she and her staff are always there for me. Eileen and Pat know their jobs and how to treat the customers with respect and friendliness which is very important. My Jeep has always been serviced appropriately and I will continue to use this dealership. My next Jeep or car will be purchased and serviced at Adventure! More

I bought a used car in January and the check engine light came on in March. I called service and was told to bring it in. They had my car all day Monday and never called, I got a call on Tuesday to say the came on in March. I called service and was told to bring it in. They had my car all day Monday and never called, I got a call on Tuesday to say they still had not looked at the car and had to charge me a $99.00 diagnosis fee. I told them the car came with a 3 month warranty and they said the warranty does not cover the fee and it may not cover the repairs but they wont know until they diagnose the problem. Then if I authorized the repairs they would waive the fee. I was told the check engine light was typically an emmissions problem and would not be covered by the warranty. I was upset first that I was not told up front when I called to make the appoinment about the fee and second that I would be charged a fee at all on a car the was purchased 2 months ago and had a 3 month warranty. I went to the General Manager Roy who told me they had to charge the fee to pay the mechanics and that I should have considered buying the extended warranty. When I told him that was a terrible way to do business and treat your customers he told me that he would not help me because I was being rude. I never raised my voice or used any fowl language when talking to Roy. If the check engine light had come on after the warranty period I would not have a problem but if you sell me a used car with a 3 month warranty and after 2 months there is a problem I would expect an honest dealership would take car of the problem. Run don't walk away from Adventure when looking for your next vehicle. More

I have never had a dealer experience like I had at Adventure Chrysler Jeep. Even though I have known Ian for quite some time, I feel as though they would treat anyone else the exact same way. I feel t Adventure Chrysler Jeep. Even though I have known Ian for quite some time, I feel as though they would treat anyone else the exact same way. I feel they went above and beyond any and all expectations I had when I walked thru the door and am sure if and when I need anything and I do mean anything else it will be the same experience again. I was in a difficult position and they worked out a deal on a car I wanted and in a way that makes my life much easier. I would also like to thank the women that handeled the financing, although I forgot her name. Everyone was perfect. Thanks from the bottom of my heart and anyone I know will be forced by me to go to Adventure first when they need a car. More

I've never been one for taking my car to the dealer for an oil change, but the coupons I receive, the loaner car, and the friendly service make it worth the few extra miles I have to go to have my car serv an oil change, but the coupons I receive, the loaner car, and the friendly service make it worth the few extra miles I have to go to have my car serviced in Willoughby. Eileen & Erin always make me laugh when I'm there, and Pat has always been so kind, both to me and my sometimes impatient kids. It is a pleasure to come to your dealership for service. More

I went to Adventure Jeep to only look and ended up buying! I was impressed with their willingness to get to a price that was comfortable for me and made sense for them as well. They explained everyth buying! I was impressed with their willingness to get to a price that was comfortable for me and made sense for them as well. They explained everything about the car and it's features, explained everything about the financing and extra protection needed for buying a used Jeep. Over the top customer service and very professional. I will recommend Adventure to my family and friends. 5th Time Jeep Owner,first time buyer at Adventure! More

Salesman was extreemly knowledgeable about the vehicle. He was a pleasure to work with and made every effort to come up with the car and the price that I asked for and never pressured me in any way. Jen He was a pleasure to work with and made every effort to come up with the car and the price that I asked for and never pressured me in any way. Jennifer Rataczak (spelling) was very friendly and made the paperwork part of things very painless! I enjoyed doing business with her. More

The service that is done on my vehicle at Adventure is always quality work. Eileen and Pat in the service department were not only knowledgeable, but very courteous and friendly,too. While I was in the w always quality work. Eileen and Pat in the service department were not only knowledgeable, but very courteous and friendly,too. While I was in the waiting room near the showroom, Ian greeted me and was very helpful and cordial. These employees make the task of vehicle maintenance a more comfortable experience. More

I recently purchased a new vehicle from this dealership. The whole experience from the choosing to the financing was quick and painless. I only spent a total of an hour and a half which included the test d The whole experience from the choosing to the financing was quick and painless. I only spent a total of an hour and a half which included the test drive and financing. The process was simple and they explained everything to me. I had some "extras" that I needed done to the new vehicle purchased and spoke with the parts and service departments. Again, just as the new car sales, everything was painless. I ordered customized parts for my vehicle and had to schedule the appt to get them added. The person in the parts department went through the website with me to get the exact order that I wanted and service was so easy to make the appointment with. The service department was so friendly and accomadating. I don't usually make appts for things because I don't like the inconvenience. However, this dealership made it so easy to work with them that I will never have anyone service (including oil changes) my vehicle except them. More