Chrysler Dodge Jeep Ram of Willoughby

i'm always afraid when my car has to go to the 'dealer'. much to my surprise this dealer expierence was a positive one. i'm new to the area and a female. females often get taken advantage of when it comes much to my surprise this dealer expierence was a positive one. i'm new to the area and a female. females often get taken advantage of when it comes to car repairs so i was very aprehensive. after i spoke with eileen i found that she was very knowledgable and explained everything in terms that i could understand. i'm very pleased with the service and will definitely be coming back here for my next new car. having an expierenced female technician just made my day! More

I went to Auto Trader .com and saw a few Challengers at the Adventure dealership. When I called the contact name, Bruce Fratcher, he told me about the automobiles and the different types of choices the dea the Adventure dealership. When I called the contact name, Bruce Fratcher, he told me about the automobiles and the different types of choices the dealership had in colors, engine types, etc. He was very busy when I called, but he told me to stop in and he would be happy to show them to me. When I arrived at the dealership, as soon as I walked in, everybody seemed so friendly and I was introduced to Bruce. He imediately made me feel very comfortable about looking and driving whichever one I liked. When I saw the tungsten-colored Challenger with the white R/T stripes, I fell in love with the car. Bruce then put a plate on the car and told me to take it for a drive to see if I liked it.I did, and the car is unbelievable. I also found a used Challenger and brought the paper with me because it was about $6000 dollars cheaper. Bruce then pointed out that the used one did not have anywhere near the options that the one he was selling had and that he would do whatever it took to prove to me that buying a new car was a much better deal. He was right. He got me extended warrenties and free car washes for life ...I am so happy that I purchased the Challenger from Bruce -- the car is awesome and the whole dealership was so friendly! I have stopped in to see them three times now and, in fact, my girlfriend liked my car so much, and Bruce, and the dealship, that she recently purchased an Avenger from Bruce. I would recommend Adventure Chrysler to any of my friends or family and would tell them to see Bruce. Thank you for your time. Sincerely, Carmen Carbone More

Both of these people have been very nice to me over the many years that I have been their customer. Will keep coming back for this great service. many years that I have been their customer. Will keep coming back for this great service. More

I have always had a positive experience with Adventure beginning with Phil, who was the salesperson that worked with me to get my vehicle and then the service people have excellent customer service skills beginning with Phil, who was the salesperson that worked with me to get my vehicle and then the service people have excellent customer service skills. They even can put names with faces, and that is a plus. More

Had a wonderful experience with the staff! They worked with me to find a bank to accept my so so credit and found a brand new vehicle for me to drive home even with my negative equity on my trade in! My with me to find a bank to accept my so so credit and found a brand new vehicle for me to drive home even with my negative equity on my trade in! My new payments only went up about 10 dollars a month! I love my new Chrysler 200!!! More

Had a very good experience. Rental vehicle was on sight and ready to go. Vehicle was ready the next morning. Manager and service department were helpful. and ready to go. Vehicle was ready the next morning. Manager and service department were helpful. More

Eileen was extremely helpful and pleasant first thing in the morning when I dropped my car off. She was also very knowledgeable in understanding what I was bringing my car in for, that it was under warranty the morning when I dropped my car off. She was also very knowledgeable in understanding what I was bringing my car in for, that it was under warranty, and that I required a loaner. My car was done in the time I was told and Pat took care of checking me out and she was also very pleasant and helpful. More

I have been coming to Adventure for a number of years now and I have found them to be excellent in customer service. My wife and I bring both of our Chrysler 300 to be service at this dealership and the man and I have found them to be excellent in customer service. My wife and I bring both of our Chrysler 300 to be service at this dealership and the manager and workers know us on a first name basis. More

The service team at Adventure Dodge was very friendly, very helpful and very knowledgeable. I would diffidently bring my Dodge Grand Caravan to Adventure Dodge!!!!!!! very helpful and very knowledgeable. I would diffidently bring my Dodge Grand Caravan to Adventure Dodge!!!!!!! More