Chrysler Dodge Jeep Ram of Willoughby

Worst business I've ever dealt with, of any kind I have no clue how this dealership is still in businesses. Seriously just read most of the more recent reviews and you'll see what I'm talking about. I have no clue how this dealership is still in businesses. Seriously just read most of the more recent reviews and you'll see what I'm talking about. They have a 2.1 star rating for good reason. When I read others reviews it's like deja vu. The service associates never ever return a phone call. Every single visit begins and ends the same way. They tell me they'll call me with an estimate or when the work is done. I then patiently wait until just before they're closing time and have no choice but to call them. Every single time there is some ridiculous excuse why they neglected to have the decency to call me with an update. Can you imagine what would happen at your own job if you showed that lack of professionalism? I know my employer dismisses such careless and unprofessional people. How does Adventure justify keeping a staff like that employed? It feels good to write this but it doesn't change the fact that I still don't know when I'm getting my vehicle back. I dropped it off when they opened yesterday morning to get a scheduled repair done under warranty. They said they'd be done early afternoon and call me. They never called. I called them just before closing time. The repairs weren't done and they couldn't give me a reason why or when they would be. I called at noon today with the same exact response; they're clueless. If I ever get my vehicle back I will refuse to pay my deductible. I advise and plead you to do the same if must use Adventure for service because they undoubtedly will prove deserved of this review. More

Worst service ever!!! I bought a new Jeep exactly one year ago. The radio has had problems since day one. We have taken it back to the dealership at least 6 different tim I bought a new Jeep exactly one year ago. The radio has had problems since day one. We have taken it back to the dealership at least 6 different times...never fixed. They tell us they are waiting on parts, should take a few days. Weeks go by, no phone call. We bring it back in and they act like it is the first time we've been there. We call to follow up and they tell us they will call back...never do. There is absolutely no follow up with this dealership. Worst service i have ever experienced and will never go back. Save yourself some time and go elsewhere! More

Horrible experience They had a delivery truck come by and managed to drop a crate on the back quarter panel for my SPECIAL EDITION dodge charger, it was only there to hav They had a delivery truck come by and managed to drop a crate on the back quarter panel for my SPECIAL EDITION dodge charger, it was only there to have a recalled wireing harness replaced. They have failed to compensate in any way for loses on the car, it is no longer original (new paint, dents removed) because this dealership mishandled my vehicle. The owner has passed my experience and compensation onto a secretary. I'd suggest going somewhere were they value your vehicle as their own, and care about keeping a customer base! Never buying dodge again, this was my third! More

OVERPRICED, at best, "OK". Returned, AGAIN, for "low tire alert" on dashboard. Had airfilter changed, it cost $56.39. WOW - WAY TOO EXPENSIVE. Could NOT recommend this dealer Returned, AGAIN, for "low tire alert" on dashboard. Had airfilter changed, it cost $56.39. WOW - WAY TOO EXPENSIVE. Could NOT recommend this dealership, and will NOT purchase a vehicle from them in the future. More

8 Service Center Visits and still no resolution. I have owned a lot of pre-owned/ used vehicles, and have dealt with many dealerships over the years. After a lot of time searching for exactly the car I have owned a lot of pre-owned/ used vehicles, and have dealt with many dealerships over the years. After a lot of time searching for exactly the car we were looking for, we found one close to my work I case I needed to drop it off for routine maintenance it would be easy right down the road. Little did I know, this dealership that sells used pre-owned cars, certify them off site through another company and pass as their own, i also opted to purchase the extended warranty for piece of mind JUST in case something went wrong. Thank goodness I did, my car has been in for the same service issue about 6 times in the past 7 months, with a loaner that has their advertisement on every inch of the vehicle, that I am stuck with at 4+ weeks at a time. We have been asking them to take the vehicle back after they claimed to have dumped thousands of their own money into trying to figure it out, and even bringing a specialist from Chrysler and still not fixed and seems to play victim since I was covered and not paying since I am covered on warranty. However per Nick the sales person, they never pay that much on repairs for cars that are under warranty, since it would be out of their pocket. This does make sense - especially since the same issue isn't fixed. No matter what you ask, you will get a different answer from each person, and some times even the same person. Makes me wonder how much is made up, or how many complaints they deal with, that they are getting them confused. them confused. I only asked for my pay off, and not even my purchase amount, and they insulted me with offering thousands less. So I finally agreed to a possible trade which was the easy way for them -which turned out a huge waste of time after being yelled at by not only the sales person, but the owner himself! I was so apolled they would talk to a customer, let alone a woman that Way. Never the less I wanted a solution, but then started complaining at my choice of cars, although i was never offered anything to give me any idea, until they found one that met all my needs I let them know I was looking for. When the car arrived and I was called at work, I thought finally good news. It's there, I'll test drive and if it's good to go I can finally get a reliable car. That is until Nick the sales person who was assigned to me by Evan, the owner wanted to prove himself and try to make a buck by getting a down payment or more on the monthly payments claiming this was a "favor". NOT COOl. I called him out on how he treats customers, and really isn't there to help, but make a buck, was boligerant and volital in his argument that they were the victim and won't lose money, loud enough that the people in my office heard him through the phone. Wow, talk about unprofessional, tacky and down right classless. This company is in it for money only, and not for their customer at all. ** you're better off spending a little more money to go to a more reputable dealer** (which is pretty much every other one in that local area by customer review) More

My experience with Adventure Chrysler Jeep a Dodge was nothing but pleasurable. Nick Zaucha "rocks", he went above and beyond also very knowledgable. I would definetly recommend these guys. nothing but pleasurable. Nick Zaucha "rocks", he went above and beyond also very knowledgable. I would definetly recommend these guys. More

We went to Adventure Dealership in Willoughby and we had the blessing of working with Nick. Nick is a wonderful sells man very informative and helpful. We really recommend working with him. Nick is the BE the blessing of working with Nick. Nick is a wonderful sells man very informative and helpful. We really recommend working with him. Nick is the BEST! More

I WAS SCHEDULE TO PURCHASE A TOWN & COUNTRY VAN THAT WAS NOT CORRECTIVE PICTURE ON www.cars.com, AND PROPERLY DESCRIBED INT EHT AD OR AS DESCRIPTED BY “CHRIS” THE SALES PERSON BEFORE I MADE A DOWN PAY WAS NOT CORRECTIVE PICTURE ON www.cars.com, AND PROPERLY DESCRIBED INT EHT AD OR AS DESCRIPTED BY “CHRIS” THE SALES PERSON BEFORE I MADE A DOWN PAYMENT OF $300.00. WHEN I ARRIVED. I WORKED WITH A SALES PERSON NAMED "CHRIS" AND HE TOLD ME LIES ABOUT THE CONDITION OF THE VAN OVER THE PHONE, EVEN AFTER I TOLD HIM I WILL BE COMING OVER 10 HOURS TO PICK IT UP. I MADE A DOWN PAYMENT OF $300.00 AND PAID Another $300.00 OUT OF MY POCKET TO TRAVEL AND PICK IT UP. WHEN ARRIVED I NOTICE THAT "CHRIS" DID NOT TELL ME ALL OF WHAT WAS WRONG WITH THE VAN>>>>CRACKED WINSHIELD, BACK VAN DOOR WAS EAT UP WITH RUST, BRAKES WERE NOT SAVE TO DRIVE ~10 HOURS BACK HOME, LOSE OVERR $300.00 FOR THE TRIP. I ASKED CHRIS WHY HE DID NOT TELL ME TRUTH, HE SAID THE VAN WAS ON THE LIFT AND HE DID NOT SEE THE CRACKED WINSHIELD AND BACK DOOR RUST. I WAS TOLD IT WAS ILLEGAL TO SALE A CAR WITH A CRACHED UNSAFE WINSHIELD..BUT THEY WERE SELLING ME THE VAN. WHEN I ARRIVED, THE CUSTOMER SERVICE BY OTHER WAS NOT PROFESSIONAL…NO ONE ELSE ASKED TO HELP ME! JUST TO GET HOME, I MADE AN OFFER ($300.00 LESS THAN WHAT THEY WERE ASKING FOR IT-- $1,500 +$200.00 PROCESS FEE FOR A TOTAL OF $1,700.00) ON THE VAN AND THEY SAID NO! -- NO COUNTER OFFER....GAVE ME THE APPEARS OF THIS BEING CHEATING AND LYING DEALERSHIP..>! ? I ASK FOR A RIDE BACK TO CLEVELAND, OH AND AFTER ANOTHR ON AND !/2 HOURS AND ASKING AGAIN AND AGAIN, THEY GAVE ME A RIDE BACK TO THE GREYHOUND BUS STATION TO WAIT ANOTHER 8 HOURS BEFORE THE 12 HOURS BACK HOME! MY NAME IS CARRINGTON ADKINS, 703-697-6898; email: cankey@msn.com--ALL I WANT IS THE MONEY I LOST BACK --$350.00 FOR THE TRIP UP THERE AND BACK HOME! IF I DO NOT HERE FROM THE OWNER/DEALERSHIP, I WILL BE CONTACTING THE CLEVELAND BETTER BUSINESS BUERAU, CHAMBER OF COMMERCE, THERE DEALER’S DISTRIT MANAGER, CHYSLER CORP OFFICE OVER DEALERSHIPS…CLEVELAND DISTRIT ATTORNEY, ETC UNTIL I GET SOME TYPE OF RESOLUTION. More

overall satisfied with service ,saw vehicle i wanted and the staff did all they could to put me in that vehicle. only negative response i have is that at signing for my loan a 199.00 dollar amount imposed o the staff did all they could to put me in that vehicle. only negative response i have is that at signing for my loan a 199.00 dollar amount imposed on my loan for a requirement for that dealer for this window etch insurance . i was told by mr. bob gartman that this is required this was not disclosed at any time during my time at dealership till closeing ,this needs to be told to consumers upfront. thanks again wayne and you made it a pleasure. sincerly kimberly evans More