Chrysler Dodge Jeep Ram of Willoughby

Rip off!!! I had returned my car at the end of the lease and was planning on leasing newer model. Owner Evan gave me ridiculous price and I ended up leasing th I had returned my car at the end of the lease and was planning on leasing newer model. Owner Evan gave me ridiculous price and I ended up leasing that newer model vehicle for much cheaper at his competitors place. Evan clearly stated that he needs to make money off me as his customer, otherwise i can go elsewhere. So Evan is being vendictive and is charging me with imaginary scratches and blowing up my charges out of proportion, while withholding itemized bill. He made a harassing phone call to me and told me that he will make me pay for it... I had his car retuned/exchanged at the new dealership and they had vitnessed my car being in excellent condition, while Evan is claiming unsupported damages charges. If he will continue harassing me with those charges, i will be filing a case with court. More

Do not go here! This place sucks and I would not send an enemy to buy a car here. Long story short, the salesman was great. We worked out a deal and the price was set This place sucks and I would not send an enemy to buy a car here. Long story short, the salesman was great. We worked out a deal and the price was set. Completely low balled on the trade in by another guy but after about 10 minutes, we came to a price that was acceptable. The first offer for the trade was 5500 and we ended up settling on 7500. Just a heads up if you decide to ignore all the horrible reviews about this place, they will take advantage of you any way they can. Use your resources to find your vehicle value before going in. Ignore their statements that it is "just a guide' and ignore there bs about how they will lose money on the car at the auction. All lies. Back to the main point, after the deal was done we go into the finance office to sign the paperwork. The price on the paperwork is over 1,000 more then the agreed upon price. I point this out to the finance manager and he says there must be a mistake on my part and this is the price. I explain to him that he is wrong and give him thorough details to how we arrived at the price I am purchasing the car for. As I explain this, he stairs at me like a deer in headlights expecting me to sign the paperwork. I continue to explain this is the wrong price so he gets the extremely unprofessional sales manager. I am bad with names but to clarify who the sales manager on duty was, apparently he has only been here a week. I explain the situation to him and he tells me that I am wrong that this is not the price. I then inform him that the salesman just again stated the correct agreed upon price in front of the finance guy and that the price is correct. We go back and fourth with him attempting to make smart comments/unprofessional comments. I give the same back to him because I have low tolerance for ignorance. He then tries to get me to "split the difference" with him. Obviously unacceptable. I explain to him that the proper thing in management to do is to honor your sale whether his salesman made a mistake or not. Eventually after seeing I won't budge, he says that he confirmed with his salesperson that he did give me the price I stated and he will sell us the car at the agreed upon price. Of course they are "taking a loss" and he does the oldest trick by showing me the dealer invoice and pointing out how much they will lose. BS. We bought the car but a good experience turned into a miserable experience. Dealing with an unprofessional scam artist sales manager. I felt embarassed for the business that they had someone like that representing them. This place is a joke and I hope stories like this spread to keep them from doing business. On a side note, I believe there is another person on here who posted a similar experience with them changing the price on the final paperwork. If I would not have carefully looked it over, we would have been screwed. Very unethical unprofessional sales tactics. There are plenty of dealerships in the area that are respectable so avoid this one at all costs. More

HORRIBLE SERVICE!!! ! We arrived at this Adventure Jeep dealership today for a scheduled oil change appointment. For over 5 minutes we were ignored when we were waitin ! We arrived at this Adventure Jeep dealership today for a scheduled oil change appointment. For over 5 minutes we were ignored when we were waiting to check in for our appointment. I don't even know why we made an appointment now. One guy was helping people ahead of us, and a second continued to walk past us ignoring us. He finally said he would be right with us, then he exited the building and didn't come back. When we finally checked in, instead of being treated with a hello or can I help you, we got what's up? What's up? Is that how we greet customers now? And this guy was much older, you would think he would not have acted like that. So we leave our jeep and go walk around. He said 30 or 45 minutes. After 45 minutes we walked up and looked in the service bay. There sat the jeep with the hood open and no one around. We waited another 10 minutes, and no one. We went and finally asked what was going on and we were told they ran out of oil! Really? An automotive service garage ran out of oil? xxx? We had no choice to wait. Almost 30 minutes later some guy came In with a box of oil. We will have to say the actual mechanic working on the car apologized several times, but the service advisors could not have cared less. I have never seen anything like this! Ran out of oil? The first advisor that ignored the heck out of us sat there after our vehicle was done and continued to ignore us, instead of getting our paperwork. Yes, you, the tall thin service advisor with the shaved head, you ignored us the whole day. It is beyond me how this place stays in business. From the prior reviews (which we should have read before had) it is pretty obvious this is a common thing there. If I could give this place a negative 500 stars I would. The service advisors here are unprofessional and all need to go to customer service training. So, what's up? What's up is I will try to discourage everyone I can from doing business with this joke of an establishment. The owner here should be embarrassed. More

TERRIBLE Experience and NO Follow Through The WORST buying experience of my life for any product. I had 2 old leases that I was promised would be taken off my hands and any negative equity wou The WORST buying experience of my life for any product. I had 2 old leases that I was promised would be taken off my hands and any negative equity would be rolled into the new leases. The salesman, Dan, assured me this would happen and I would have nothing to worry about with the old leases once the dwal was fone. Aftetall, this is pretty common practice for this type of sale. I leased the 2 new cars and thought the deal was done. 75 days later, I have been getting called nonstop from my previous leasing companies for the past 45 days because those payments on the old leases were not taken care of, and they are expecting the cars back or to be bought outright. It has been a NIGHTMARE. I have been dealing with this all summer and this company refuses to do anything to help me with the deal I was promised. They keep saying its my responsibility to turn the cars in to the previous leasing companies even after I turned the cars and keys over in good faith and drove off the lot with the new cars. I called my previous leasing company and they stated it is absolutely Adventure CJD's responsibility to ensure the cars are returned NOT MINE. The company refuses to help me, and I have only gotten anywhere by calling my previous lease companies and Jeep corporate. I also contacted the BBB. I simply want the deal I was promised and have the cars taken care of the way I was told they would be. This is a very simple fix, but clearly helping a new customer who would bring repeat and referral business is not something that seems to a priority for anyone there. I would strongly suggest looking at another dealership if a Jeep, Dodge, Ram, or Chrysler is what you really want. Buyer beware. More

Sales (New) If money isn't an issue and your are okay with being messed with go for it. They promised me a price on a Dodge Ram. Negative Equity trade, so I had If money isn't an issue and your are okay with being messed with go for it. They promised me a price on a Dodge Ram. Negative Equity trade, so I had to do some negotiating myself to get the price down to a manageable level. To manage this I quoted the same truck lease through 4 different dealers and got them to bid down. Adventure went the lowest, so I signed a paper stating that I would buy from them for that price. The next day (while waiting for the dealer trade to come) I get a call from another salesman. Hey someone messed up here and the monthly price is different by 60 bucks. 60 bucks over 39 months--- that's a big "mess up". Anyway then I called and asked what was going on and I was told the finance manager didn't know what he was doing and everything would be okay (I was also negotiating with the next lowest bid at this time who were hustling me to make a decision today or lose the deal). They said give them an hour and they will work it out. I gave them an hour and a half, called them because the other dealership was about to close and I needed to pull the trigger on that deal. They recanted their story again, and said that it was a credit issue, I was quoted at tier a credit and dropped to tier c...Bsbsbs. You'll have the same problem anywhere else (I didn't) but they said hey let your fiancé co-sign and we may be able to beat their price....so they ten her credit too, and had the nerve to ask me if she would sign alone??? (No way this is my truck and her CS is only like 20 points higher than mine...(Still trying to get more money on the deal after costing us days, inquiries and almost a good deal from a reputable dealership. I say no. I m not good at dealing with the bait and switch people who work there...ALTHOUGH...that's just one salesman, the others are legit. Stay away from Ken Barris he's a hustler and not a good one, it's very obvious what he's doing when he's doing it, but he uses every dirty trick in the book to try to squeeze extra dollars out of you, without any respect for integrity or reasonability. More

rip off I have owned a lot of pre-owned/ used vehicles, and have delt with many dealerships over the years. After alot of time searching for exactly the c I have owned a lot of pre-owned/ used vehicles, and have delt with many dealerships over the years. After alot of time searching for exactly the car we were looking for, we found one close to my work I case I needed to drop it off for routine mainanace it would be easy right down the road. Little did I know, this dealership that sells used pre-owned cars, certify them off site through another company and pass as their own, i also opted to purchase the extended warranty for piece of mind JUST in case something went wrong. Thank goodness I did, my car has been in for the same service issue about 6 times in the past 7 months, with a loaner that has their advertisement on every inch of the vehicle, that I am stuck with at 4+ weeks at a time. We have been asking them to take the vehicle back after they claimed to have dumped thousands of their own money into trying to figure it out, and even bringing a speciallist from Chrysler and still not fixed and seems to play victim since I was covered and not paying since I am covered on warranty. However per Nick the sales person, they never pay that much on repairs for cars that are under warranty, since it would be out of their pocket. This does make sense - especially since the same issue isnt fixed. No matter what you ask, you will get a different answer from each person, and some times even the same person. Makes me wonder how much is made up, or how many complaints they deal with, that they are getting them confused. I only asked for my pay off, and not even my purchase amount, and they insulted me with offering thousands less. So I finally agreed to a possible trade which was the easy way for them -which turned out a huge waste of time after being yelled at by not only the sales person, but the owner himself! I was so apolled they would talk to a customer, let alone a woman that Way. Never the less I wanted a solution, but then started complaining at my choice of cars, although i was never offered anything to give me any idea, until they found one that met all my needs I let them know I was looking for. When the car arrived and I was called at work, I thought finally good news. It's there, I'll test drive and if it's good to go I can finally get a reliable car. That is until Nick the sales person who was assigned to me by Evan, the owner wanted to prove himself and try to make a buck by getting a down payment or more on the monthly payments claiming this was a "favor". NOT COOl. I called him out on how he treats customers, and really isn't there to help, but make a buck, was boligerant and volital in his argument that they were the victim and won't lose money, loud enough that the people in my office heard him through the phone. Wow, talk about unprofessional, tacky and down right classless. This company is in it for money only, and not for their customer at all. ** your bretter off spending a little more money to go to a more reputable dealer** (which is pretty much every other one in that local area by customer review) More

tire rotation i had an oil change and tires rotated the next week my left rear tire went flying down the highway they over tightened the lug nuts. i was in the mou i had an oil change and tires rotated the next week my left rear tire went flying down the highway they over tightened the lug nuts. i was in the mountains of pa. 445 miles from Cleveland when this happened it cost me $360 for towing to get wheel on my jeep so i could get home.Now they don't want to fix or reimburse me the money for anything!!! i'm lucky i was'nt killed!!! But they could care less!! to put it bluntly they SUCK!!! More

horrible business My family and I have been loyal customers of Chrysler Brands for over 15 years. We have purchased through ourselves, and referrals over ten vehicles f My family and I have been loyal customers of Chrysler Brands for over 15 years. We have purchased through ourselves, and referrals over ten vehicles from Adventure Jeep Chrysler and Dodge located in Willoughby, Ohio. We have consistently purchased all of our vehicles from there without shopping other dealers, or even attempting to let anyone else sell us a car. Until recently, we had been very satisfied with the customer service, however, this last incident has really ruined my family and I on the Adventure CJD and Chrysler customer service experience. I am a hard working American consumer. I work three jobs as a paramedic/firefighter to support my family, and four children while my wife is finishing up her Nursing Degree. I need a valid mode of transportation to get to and from these jobs, and have chosen a 2010 Dodge Journey to do so. On June 27th my car shut off in the rain, after I drove through a small puddle. I immediately had my car towed to the place where it was purchased Adventure Chrysler Jeep and Dodge. The windows would not roll up, nor would the car start, and it was unable to shift into neutral, and the tow truck driver had to break into the stick shift to get the car into neutral. The incident occurred after normal business hours, and I had to wait one day to get a rental car. I came in the next day, and spoke with Evan, the owner of the dealership. He gave me a rental car, and was very short with me, attempting to argue about deductibles. I had to stop him, and say Evan we don’t even know what’s wrong with my car yet, and you’re already giving me a hard time. In hindsight, I should have taken that to be an omen that they did not appreciate my business, because it was all downhill from there. It ended up that my engine had hydro-locked, and caused substantial harm to my automobile. Adventure had my car for the next month, and was paid over $8,000 dollars by myself, State Farm, and Allstate. On July 27th, over 1 month later I picked up my car. In that time I had little to no contact with the service department and it took a full 30 days to put a new engine in my car and replace the carpets. They were waiting over 2 week for carpet! In that time they used up my daily rental allowance from State Farm, which is irrelevant, because part of the purchase agreement states that the purchaser receives complimentary loaner cars while in the service department. This agreement is highly touted by Evan Feinberg, on his radio commercials. Immediately, upon picking up my car I noticed that the shifter was not working properly, and leaking transmission fluid. I called back Adventure, and spoke to Dave Molenkamp, he informed to call State Farm, and then they would set it up for new service appointment. I called State Farm that same day, and told them about the issue. Prior to me having time to take the car into the shop the transmission/shifter went out, and my automobile was fully disabled. This is less than 24 hours after I picked up the car from the dealership. I called Rich Witt, General Manager, of Adventure, and even though the service center was closed he was able to accommodate my family with a loaner car from the pre-owned section, because they were out of loaner cars and service was closed. On 8/3/15 almost 1 week after my car, again became disabled I was finally able to reach Dave Molenkamp in service to talk about the status of my car. He did not even know that my car was on the lot, and reprimanded me for not trying to call him. I said, Dave, I tried to call you on Monday at 2:30, twice; I was on hold for 5 minutes, and hung up. I tried to call back again two hours previously, and sat on hold for 7 minutes with no answer. I even asked him if he wanted to see screen shots, because he was so irate. Once again, the focus was not on my automobile, or on the miscommunication between the service department and the rest of the dealership, because I had already spoken to the General Manager, Rich Witt, when my car initially became disabled again. The next day Dave called me back, and told me that the shifter on my car was bad, and Allstate would cover it. I told him that Allstate shouldn’t cover it, because it was obviously related to initial loss on 6/27/15, and he needed to call State Farm, and talk to them. Dave said I could call State Farm, but all the paperwork was in the office, and he wouldn’t know where to find this. Since, when did it become the customer’s job to call the insurance company for Supplements? Also, how disorganized is the department when they do not even have my paperwork from the previous week? Regardless, I called State Farm, and they asked why I was calling instead of the shop, and set it up for another inspection. I called Dave back, and he said that the service manager, Don Trentanelli, told him that I would be responsible for the rental car. I explained to Dave that they have had over 30 days to fix my car properly, and neglected to do so, also that they would need to take that up with State Farm, because I wouldn’t be paying for a rental, when part of the purchase agreement from purchasing a car from Adventure included complimentary loaner vehicles while your car is in service, and free car washes. He said, that Don told him that I was responsible, and that I could take that up with Don. Never did they apologize for not fixing my car properly, or for the miscommunication of not knowing that my car was on the lot. After that conversation, I made my initial call to Chrysler to let them know about all the issues, and the fact that they were trying to violate the Owner’s own words in his advertisement, and the purchase agreement. Never was customer service a priority and the customer service experience were by far among the worst I have ever received in my life. They fixed my car with genuine Chrysler Mopar Parts, and they should stand behind that. My car then sat for another 2 weeks, and I had no word from the dealership. On August 13th, at 6 p.m., I was driving the loaner car down the middle of a main street, on a 90 degree day, and a tire blew out. I pulled into the nearest parking lot, and changed the tire while my four children sat in the vehicle. I then drove down the street to a tire shop, and they told me that the new Michelin tire had a side wall blow out, and was defective. They said these things, sometimes happen on hot days when you have been driving a lot, they said they could swap it out, but I should take the car back to the dealer, because they would be able to warranty the tire, and Michelin would replace it. I was very grateful that this bad tire the dealership put on did not blow out on the freeway, which could have caused great injury to my four small children, as well as me. I immediately called the Dealership, and spoke to Rich Witt. He told me not to worry about it, just save the tire, and bring it in at my convenience, and they would swap it out. The following week on Tuesday, after another 22 days of being without my automobile they called and said that my car was done. They rebuilt the transmission assembly, which they had missed the first time, and State Farm covered the whole thing, an additional $2,000 dollars making the total repair over $10,000 dollars and 52 days. I returned the rental, and told them what Rich said about the tire. On Friday evening, my father and I noticed that again my car had been leaking fluid as evidenced by the half dozen small spots of fluid on the driveway. I immediately called State Farm, and left them a message. The next day I worked all day, and on the way home from work I heard an ad on the radio for Adventure with Evan saying call me anytime on my cell phone, and giving the potential customers his cell phone number. I called the number, and left a message explaining my problems, and figured that Evan would call back at his convenience, but at least he would be aware of all the issues that my family, and I were having. He called me back 2 minutes later, and left me a voicemail cussing at me saying that my insurance company was xxxxxxx them around, what the xxxx is he supposed to do about it, and it was all my fault, because I drove through a puddle. He said to call him back during normal business hours to discuss this. I tried to call him back the following Monday, August 24th, but his phone was shut off all day. I then talked to the service people, Dave Molenkamp, and he said they would not give me another loaner car, because of the blown out tire. I told him to talk to Rich, because he and I already told me that it was not a big deal. He went back and forth arguing with me for a minute, and then said he would go talk to Rich. I called back 10 minutes later, and he said he spoke with Rich, and they wouldn’t give me a new rental. I then asked to speak to Rich, and he transferred me upstairs. The receptionist told me that Rich was out of town, and Evan was out of town, and Don the service director made that decision. At that point I asked to speak to Don Trentanelli. Don was very combative, rude, and disrespectful making for a very hostile customer service experience. He told me there was no way I was driving down the street, and that I must have hit something, and that the people who told me it was a side wall defect should have taken care of it. I said Don, why would they take care of it when it wasn’t their tire? And, if I had hit something wouldn’t there be a nail in the tire, or something that would show evidence of driver error. He said if you’re driving the car you’re responsible, which is preposterous, because it is a manufacturer’s defect. He never apologized for my inconvenience, of having the change a tire on a 90 degree day, or for the fact that my children could have been harmed. He just kept arguing with me over a $112.00 tire that costs, $15 dollars to send back to Michelin, when they had been paid over $10,000 dollars to fix a car, and failed to do so. He refused to speak to Rich, because Rich was out of town, and refused to stand behind his repair. He told me to bring the car in, and he may be able to fix it in 5 minutes. I have 4 small children, and they take over 3 hours to do an oil change, and if it is not a quick repair how do I get to and from work? Don said that is a problem, but it wasn’t his problem, and if I want a loaner I could pay him $112 dollars. Don kept coming back to it was my fault, because I drove through a puddle, and that I wasn’t paying for the repair State Farm was. I had to stop him, and say Don, I paid my deductibles, and my premiums, you have been paid over $10,000 dollars, had my car for 52 days, and it still isn’t right. He said I could bring the car in the next day, and acknowledged that he never even spoke with Rich about the tire. If you didn’t have all the facts why would you hassle the customer about something that had already been dealt with? What sort of customer service is that? I immediately, got off the phone, and called Chrysler again. They told me that the dealership never responded to the first complaint, and that they would try to call the dealership. When they tried to call, the service people told Chrysler corporate that Don Trentanelli wasn’t there, which was funny, because I had just gotten off the phone with him less than 15 minutes previously. The next day, I called, and asked to speak with Don Trentanelli, to set up an appointment and the receptionist told me he didn’t show up that day. I still have not heard back from Don Trentanelli, Dave Molenkamp, Evan Feinberg or Rich Witt. My car is still leaking fluid, and they refuse to stand behind their repairs using, Genuine Chrysler Parts, the purchase agreement, or their agreement with State Farm to fix my vehicle. I have never been treated so poorly, by any business I have stepped foot in for a minute, let alone a business I have personally referred 3 people to, and purchased over 10 automobiles from. The customer service experience for, hardworking American consumers, like myself should be very important to independent businesses like Adventure CJD. My family and I are looking to trade in our Dodge Journey for a new minivan; why on earth, would I consider going back to a business that treats repeat customers so poorly? According to yelp "Over the course of my career, I have observed again and again that, ultimately, providing outstanding customer service isn't just what's best for the customer - it's also what's best for the dealership.” –Evan Feinberg I don’t know where he is witnessing or providing that outstanding customer service experience, but it clearly is not in this case where his response was; “It’s your fault, and what the xxxx do you want me to do about it.” My insurance company has been out there the next day in every supplement, and has gone above and beyond to work with Adventure, and this work should have been done properly the first time. For $11,432 dollars, and 52 days in their shop I would fully expect to have a functioning reliable means of transportation to go back and forth from my 3 jobs to provide for my four small children, or at least have a service team on top of trying to get my car to where it needs to be. Instead all I have gotten is combative personalities, an automobile that could break on me at any time, and the worst customer service experience of my life. I expect a lot better from a MOPAR service center, and I’m fairly certain that Chrysler does as well. They should not be able to get around phone complaints with no response, and they should know how to show appreciation for the hard working consumers that support their business. More