Chrysler Dodge Jeep Ram of Willoughby

Rip off!!! I had returned my car at the end of the lease and was planning on leasing newer model. Owner Evan gave me ridiculous price and I ended up leasing th I had returned my car at the end of the lease and was planning on leasing newer model. Owner Evan gave me ridiculous price and I ended up leasing that newer model vehicle for much cheaper at his competitors place. Evan clearly stated that he needs to make money off me as his customer, otherwise i can go elsewhere. So Evan is being vendictive and is charging me with imaginary scratches and blowing up my charges out of proportion, while withholding itemized bill. He made a harassing phone call to me and told me that he will make me pay for it... I had his car retuned/exchanged at the new dealership and they had vitnessed my car being in excellent condition, while Evan is claiming unsupported damages charges. If he will continue harassing me with those charges, i will be filing a case with court. More

Do not go here! This place sucks and I would not send an enemy to buy a car here. Long story short, the salesman was great. We worked out a deal and the price was set This place sucks and I would not send an enemy to buy a car here. Long story short, the salesman was great. We worked out a deal and the price was set. Completely low balled on the trade in by another guy but after about 10 minutes, we came to a price that was acceptable. The first offer for the trade was 5500 and we ended up settling on 7500. Just a heads up if you decide to ignore all the horrible reviews about this place, they will take advantage of you any way they can. Use your resources to find your vehicle value before going in. Ignore their statements that it is "just a guide' and ignore there bs about how they will lose money on the car at the auction. All lies. Back to the main point, after the deal was done we go into the finance office to sign the paperwork. The price on the paperwork is over 1,000 more then the agreed upon price. I point this out to the finance manager and he says there must be a mistake on my part and this is the price. I explain to him that he is wrong and give him thorough details to how we arrived at the price I am purchasing the car for. As I explain this, he stairs at me like a deer in headlights expecting me to sign the paperwork. I continue to explain this is the wrong price so he gets the extremely unprofessional sales manager. I am bad with names but to clarify who the sales manager on duty was, apparently he has only been here a week. I explain the situation to him and he tells me that I am wrong that this is not the price. I then inform him that the salesman just again stated the correct agreed upon price in front of the finance guy and that the price is correct. We go back and fourth with him attempting to make smart comments/unprofessional comments. I give the same back to him because I have low tolerance for ignorance. He then tries to get me to "split the difference" with him. Obviously unacceptable. I explain to him that the proper thing in management to do is to honor your sale whether his salesman made a mistake or not. Eventually after seeing I won't budge, he says that he confirmed with his salesperson that he did give me the price I stated and he will sell us the car at the agreed upon price. Of course they are "taking a loss" and he does the oldest trick by showing me the dealer invoice and pointing out how much they will lose. BS. We bought the car but a good experience turned into a miserable experience. Dealing with an unprofessional scam artist sales manager. I felt embarassed for the business that they had someone like that representing them. This place is a joke and I hope stories like this spread to keep them from doing business. On a side note, I believe there is another person on here who posted a similar experience with them changing the price on the final paperwork. If I would not have carefully looked it over, we would have been screwed. Very unethical unprofessional sales tactics. There are plenty of dealerships in the area that are respectable so avoid this one at all costs. More

HORRIBLE SERVICE!!! ! We arrived at this Adventure Jeep dealership today for a scheduled oil change appointment. For over 5 minutes we were ignored when we were waitin ! We arrived at this Adventure Jeep dealership today for a scheduled oil change appointment. For over 5 minutes we were ignored when we were waiting to check in for our appointment. I don't even know why we made an appointment now. One guy was helping people ahead of us, and a second continued to walk past us ignoring us. He finally said he would be right with us, then he exited the building and didn't come back. When we finally checked in, instead of being treated with a hello or can I help you, we got what's up? What's up? Is that how we greet customers now? And this guy was much older, you would think he would not have acted like that. So we leave our jeep and go walk around. He said 30 or 45 minutes. After 45 minutes we walked up and looked in the service bay. There sat the jeep with the hood open and no one around. We waited another 10 minutes, and no one. We went and finally asked what was going on and we were told they ran out of oil! Really? An automotive service garage ran out of oil? xxx? We had no choice to wait. Almost 30 minutes later some guy came In with a box of oil. We will have to say the actual mechanic working on the car apologized several times, but the service advisors could not have cared less. I have never seen anything like this! Ran out of oil? The first advisor that ignored the heck out of us sat there after our vehicle was done and continued to ignore us, instead of getting our paperwork. Yes, you, the tall thin service advisor with the shaved head, you ignored us the whole day. It is beyond me how this place stays in business. From the prior reviews (which we should have read before had) it is pretty obvious this is a common thing there. If I could give this place a negative 500 stars I would. The service advisors here are unprofessional and all need to go to customer service training. So, what's up? What's up is I will try to discourage everyone I can from doing business with this joke of an establishment. The owner here should be embarrassed. More

TERRIBLE Experience and NO Follow Through The WORST buying experience of my life for any product. I had 2 old leases that I was promised would be taken off my hands and any negative equity wou The WORST buying experience of my life for any product. I had 2 old leases that I was promised would be taken off my hands and any negative equity would be rolled into the new leases. The salesman, Dan, assured me this would happen and I would have nothing to worry about with the old leases once the dwal was fone. Aftetall, this is pretty common practice for this type of sale. I leased the 2 new cars and thought the deal was done. 75 days later, I have been getting called nonstop from my previous leasing companies for the past 45 days because those payments on the old leases were not taken care of, and they are expecting the cars back or to be bought outright. It has been a NIGHTMARE. I have been dealing with this all summer and this company refuses to do anything to help me with the deal I was promised. They keep saying its my responsibility to turn the cars in to the previous leasing companies even after I turned the cars and keys over in good faith and drove off the lot with the new cars. I called my previous leasing company and they stated it is absolutely Adventure CJD's responsibility to ensure the cars are returned NOT MINE. The company refuses to help me, and I have only gotten anywhere by calling my previous lease companies and Jeep corporate. I also contacted the BBB. I simply want the deal I was promised and have the cars taken care of the way I was told they would be. This is a very simple fix, but clearly helping a new customer who would bring repeat and referral business is not something that seems to a priority for anyone there. I would strongly suggest looking at another dealership if a Jeep, Dodge, Ram, or Chrysler is what you really want. Buyer beware. More

Sales (New) If money isn't an issue and your are okay with being messed with go for it. They promised me a price on a Dodge Ram. Negative Equity trade, so I had If money isn't an issue and your are okay with being messed with go for it. They promised me a price on a Dodge Ram. Negative Equity trade, so I had to do some negotiating myself to get the price down to a manageable level. To manage this I quoted the same truck lease through 4 different dealers and got them to bid down. Adventure went the lowest, so I signed a paper stating that I would buy from them for that price. The next day (while waiting for the dealer trade to come) I get a call from another salesman. Hey someone messed up here and the monthly price is different by 60 bucks. 60 bucks over 39 months--- that's a big "mess up". Anyway then I called and asked what was going on and I was told the finance manager didn't know what he was doing and everything would be okay (I was also negotiating with the next lowest bid at this time who were hustling me to make a decision today or lose the deal). They said give them an hour and they will work it out. I gave them an hour and a half, called them because the other dealership was about to close and I needed to pull the trigger on that deal. They recanted their story again, and said that it was a credit issue, I was quoted at tier a credit and dropped to tier c...Bsbsbs. You'll have the same problem anywhere else (I didn't) but they said hey let your fiancé co-sign and we may be able to beat their price....so they ten her credit too, and had the nerve to ask me if she would sign alone??? (No way this is my truck and her CS is only like 20 points higher than mine...(Still trying to get more money on the deal after costing us days, inquiries and almost a good deal from a reputable dealership. I say no. I m not good at dealing with the bait and switch people who work there...ALTHOUGH...that's just one salesman, the others are legit. Stay away from Ken Barris he's a hustler and not a good one, it's very obvious what he's doing when he's doing it, but he uses every dirty trick in the book to try to squeeze extra dollars out of you, without any respect for integrity or reasonability. More

rip off I have owned a lot of pre-owned/ used vehicles, and have delt with many dealerships over the years. After alot of time searching for exactly the c I have owned a lot of pre-owned/ used vehicles, and have delt with many dealerships over the years. After alot of time searching for exactly the car we were looking for, we found one close to my work I case I needed to drop it off for routine mainanace it would be easy right down the road. Little did I know, this dealership that sells used pre-owned cars, certify them off site through another company and pass as their own, i also opted to purchase the extended warranty for piece of mind JUST in case something went wrong. Thank goodness I did, my car has been in for the same service issue about 6 times in the past 7 months, with a loaner that has their advertisement on every inch of the vehicle, that I am stuck with at 4+ weeks at a time. We have been asking them to take the vehicle back after they claimed to have dumped thousands of their own money into trying to figure it out, and even bringing a speciallist from Chrysler and still not fixed and seems to play victim since I was covered and not paying since I am covered on warranty. However per Nick the sales person, they never pay that much on repairs for cars that are under warranty, since it would be out of their pocket. This does make sense - especially since the same issue isnt fixed. No matter what you ask, you will get a different answer from each person, and some times even the same person. Makes me wonder how much is made up, or how many complaints they deal with, that they are getting them confused. I only asked for my pay off, and not even my purchase amount, and they insulted me with offering thousands less. So I finally agreed to a possible trade which was the easy way for them -which turned out a huge waste of time after being yelled at by not only the sales person, but the owner himself! I was so apolled they would talk to a customer, let alone a woman that Way. Never the less I wanted a solution, but then started complaining at my choice of cars, although i was never offered anything to give me any idea, until they found one that met all my needs I let them know I was looking for. When the car arrived and I was called at work, I thought finally good news. It's there, I'll test drive and if it's good to go I can finally get a reliable car. That is until Nick the sales person who was assigned to me by Evan, the owner wanted to prove himself and try to make a buck by getting a down payment or more on the monthly payments claiming this was a "favor". NOT COOl. I called him out on how he treats customers, and really isn't there to help, but make a buck, was boligerant and volital in his argument that they were the victim and won't lose money, loud enough that the people in my office heard him through the phone. Wow, talk about unprofessional, tacky and down right classless. This company is in it for money only, and not for their customer at all. ** your bretter off spending a little more money to go to a more reputable dealer** (which is pretty much every other one in that local area by customer review) More

tire rotation i had an oil change and tires rotated the next week my left rear tire went flying down the highway they over tightened the lug nuts. i was in the mou i had an oil change and tires rotated the next week my left rear tire went flying down the highway they over tightened the lug nuts. i was in the mountains of pa. 445 miles from Cleveland when this happened it cost me $360 for towing to get wheel on my jeep so i could get home.Now they don't want to fix or reimburse me the money for anything!!! i'm lucky i was'nt killed!!! But they could care less!! to put it bluntly they SUCK!!! More