Chrysler Dodge Jeep Ram Fiat of Bay Ridge

Great experience! Thank you Niki Walked into the dealership yesterday and traded out of my current grand cherokee lease into a wrangler. Niki was great! She went over every feature an Walked into the dealership yesterday and traded out of my current grand cherokee lease into a wrangler. Niki was great! She went over every feature and function in the wrangler and it was a smooth easy transaction. Left with my car within the hour! Will definitely recommend Niki to friends and family looking for a vehicle. Thank you Niki and thank you Bay Ridge Chrysler Jeep Dodge!! More

Excellent experience Thanks to argenis, Stephanie and Julio I got my new wrangler rubicon. I couldn't be more satisfied with the service and the experience I had with thes Thanks to argenis, Stephanie and Julio I got my new wrangler rubicon. I couldn't be more satisfied with the service and the experience I had with these guys. thank you Bayridge chrysler More

Hidden fees Like the truck we bought but not happy with hidden fees during final transaction. If you have a vehicle sell it separately before coming here Like the truck we bought but not happy with hidden fees during final transaction. If you have a vehicle sell it separately before coming here More

Check their BBB rating of F I should have had my head examined dealing with this dealership before checkling the BBB. They score a big fat F; which is what I would rate them als I should have had my head examined dealing with this dealership before checkling the BBB. They score a big fat F; which is what I would rate them also. After I left my deposit for a car and thought that theyhad the sale, they out right did not return my phone calls about the car. They I had to wait for my refund. More

Fadia is fabulous!! They gave me a great deal, and top dollar for my trade-in. Mark made sure that I understood the car. Fadia cheerfully and expertly guided me to the be They gave me a great deal, and top dollar for my trade-in. Mark made sure that I understood the car. Fadia cheerfully and expertly guided me to the best experience I ever had. More

Traded in car for new car Niki was extremely helpful and really nice from the moment I walked into the door till the moment I left with my new car and even after that. She a Niki was extremely helpful and really nice from the moment I walked into the door till the moment I left with my new car and even after that. She answered all my questions, addressed ally concerns and made me feel that she really understood what I was looking for. I really appreciate her patience with me and in explaining to me pros and cons of options I had. This is my second time purchasing a car at this dealer.. I would rate my first experience a 5 or 6, I definitely just settled for a car but this second time around I got what I asked for and the support was great and id give this experience this time around a 10! Thanks Niki! More

excellent Nicki mastraandricos was and excellent salesman. She made sure everything was perfect, I will be recommending this dealership to my family and friend Nicki mastraandricos was and excellent salesman. She made sure everything was perfect, I will be recommending this dealership to my family and friends. Excellent service! More

Fadia is a gem! This review is to highlight how amazing Fadia the customer service manager is there at dodge bayridge. She has been dealing with me since May of 2014 This review is to highlight how amazing Fadia the customer service manager is there at dodge bayridge. She has been dealing with me since May of 2014 and with all my tantrums and mood swings she has been pleasant and such a pleasure. She's all about the business and doing what's right. It's very rare to find someone in this industry like her. She is a rare gem and they are lucky to have her and so am I. She's very responsive and always available to assist me even when she's off the clock. Thank you so much Fadia for all that you've done. You're amazing! More

Horrible experience never coming back! Thank you bay ridge jeep for failing to give me a second key when I purchased a brand new car in May 2014!!! Don't go here to buy a car you will hav Thank you bay ridge jeep for failing to give me a second key when I purchased a brand new car in May 2014!!! Don't go here to buy a car you will have to go to the DMV get your own registration then when you do that Chrysler corporation will call you like you stole the car because the dealer never turned the paper work in. Yep! My paperwork was left in a desk for days! I had to go to DMV to get my registration by myself. Then when Fadia calls and you think the nightmare is over. She tells you go to service "I made your appointment" only to get to service to not have an appointment and they have no idea why your there. Thanks Fadia keep up the great work! So now I am even more outraged I drive from Staten island to Brooklyn when you tell me to, only to get there and find out I do not have an appointment. The cashier at the service department was nice enough to put me in the system. I'm very disappointed in how this dealership handles there business! I did finally get a second key yay! But I also went in for a boot clamp recall. I was told by the Mechanic who brought my car to the front door of the service department that my boot clamps were fine for now to come back in when they have the parts because they have to order them.... ok fine! But then I took my car to a mechanic I trust and that my husband has used for 30+ years. Well guess what one of my boot clamps are broken. and if the service department would have put my car on a lift they wouldn't have placed me or my family in jeopardy. I even asked Edward when I was signing my car out is my car safe to drive I have two little kids I put in this car I was told yes. According to Corporate office the service department should have never let me have my car back it doesn't matter if the boot clamps were broken or not they were recalled therefore once I bring the car in I should not get it back till it is fixed and I should be given a loaner car till I can have mine back. So why didn't bay ridge follow corporate protocol I have no idea but I will NEVER come back to this dealer or have my car serviced there. it's ridiculous the way I was treated from the beginning. I hope everyone who has bought a car here gets a second opinion after what they call "service". More

Mark W. & Mona D. I leased my 2015 Jeep Compass last week & I had an amazing experience with Mark & Mona. They were patient, caring, and diligent. Mark was so helpful a I leased my 2015 Jeep Compass last week & I had an amazing experience with Mark & Mona. They were patient, caring, and diligent. Mark was so helpful and did everything he could to steer me in the right direction. Mona considered & respected my budget & stuck to it. Highly recommend these employees & this dealership ! This was my first experiencing leasing, but it will not be my last experience working with this dealership. I will be telling family and friends to go to Bay Ridge Chrysler Jeep & Dodge! More