I had a fantastic experience at United Jeep in Bay Ridge, where the service staff went above and beyond to make me feel welcome and valued. I want to give a special shoutout to the lady with the amazing hairstyle and her coworker at the reception, though I regretfully forgot their names. Despite arriving an hour late due to the heavy rain that Saturday morning(03/23), the staff remained absolutely professional and friendly. They offered me a delicious coffee in their Guest's Lounge and engaged me in a pleasant conversation while my vehicle was being serviced. I was initially concerned about being a last-minute customer, but my worries disappeared as the staff handled everything smoothly and stress-free. The facility itself is ultra clean, modern, and spacious, providing a comfortable atmosphere for customers. I had a recall and oil change alerts and was pleasantly surprised by the complimentary oil change as a new customer. This experience has restored my trust in the brand dealerships, and I will be returning for future services. Thank you to the entire team at United Jeep for a job well done, and I look forward to seeing you all again soon. Highly recommended!

They don’t notify the customers at the service department is open or closed I understand we have of the coronavirus I’ve been trying to get in touch with someone for months no one responds.

Buyer beware!!!!!! This place will rip you off. I came here with not such great credit to see if I can hand in my car. And get a larger vehicle because i had baby on the way. The car I currently had was too small to fit a car seat. Luckily I was approved for a larger vehicle and i traded in my lease that I had at the time. These people are SCAM ARTISTS!!!! They took $2k from me and my previous lease and they NEVER paid off my previous lease balance and though they told me that they were going to do it. If I knew that they weren’t going to pay my lease I would have never gotten the upgrade. I would have waited. So when I get a letter from the bank ok my previous lease stating I have an outstanding balance i was outraged and reached out to my sale person named Berman. This person have the nerve to tell me because this place was miraculously changed ownership that there is nothing they can do. So now you have even worse credit and a balance due on my previous lease for $12,000.00. Do not trust these people they will take your money!!!!! This is no way to do business. I’m taking this complaint all the way to corporate.....

THIEVES!! They stole my money. I made a deposit for a Dodge Charger 2017 in cash of $1000 dollars because they didn’t have the Dodge Charger SXT rally on stock. They never gave my money back. I went there back and forth atleast 10 times and every time they gave me different excuse. Worst dealership ever.

So On my way! To pick up my new Jeep. Deal was done payment set. Insurance loan all that approved. Get a last min phone call that the ladies up stairs put a rebate in more then once so my payment was going from 525 to over 800. Mins you this is the day of the pick up. I already switch my insurance and got approved for the lease at 525. Very disappointing. Will contact Corporate

I Bought a 2016 Dodge Durango in April 2018 from them. 10 days later when i came back from a business trip, noticed that 1)one headlight got water in it 2) windshield has been replaced with a aftermarket and water comes in thru it. 3)Seatbelt clip on the rear seat was broken 4) Front tire makes a weird noise which they diagnose as bad bushing and never repaired 5) Front Bumper loose. 6) there is a charge of $2,000 for reconditioning as they called it when buying an used car and the vehicle asked for an oil change 2,000 miles later purchased. 7) The sales person Mr. Bremen would never take my calls or reply to my emails neither did his manager Anthony or Steve. 8) Their financing guu Mr. Anthoni ran my credit throught a separate financial company without my authorization. Knowing that my auto loan was already approved by Capital One. I found about it when i checked my credit and shows everything. Out of all these issues the only thing they did was replace the seatbelt bucket. They didn't assume any kind of responsability for any of this. My worst experience ever.