Chrysler Dodge Jeep Ram Fiat of Bay Ridge

They don't care about anything except taking your money This place is by far the WORSE place to get a car. Their customer service is disgusting. They don't care about the customers. All they care about is t This place is by far the WORSE place to get a car. Their customer service is disgusting. They don't care about the customers. All they care about is taking your money. The employees there are rude and nasty. Nobody there ever has answers to your questions. I would tell every single person I know thinking of buying something from Chrysler to stay FAR away from Bay Ridge of Chrysler. More

They Sell BAD Cars I bought a 2014 Mercedes C300. As I drove the car more and more, I realized alarming things. When I reverse, there's a knock EVERYTIME, the brakes are I bought a 2014 Mercedes C300. As I drove the car more and more, I realized alarming things. When I reverse, there's a knock EVERYTIME, the brakes are squeaking, the thermostat stays between 90-100 degrees and NOW I'm having tire issues. I took my car to their service center 4xs and NOTHING was repaired. I was told nothings wrong with the brakes. It was just dust. They also told me they didn't hear a knock when the mechanic reversed. I spoke Sam (salesman), Angel (Manager), Mikhail(Manager) and Ashley. NO ONE WAS ABLE TO HELP. It now been 2 months and I have received NO HELP! I was on a live chat online with Stephanie and she was rude. 1st assuming I'm a male when I clearly said my name was FREDA. I requested to speak with the owner, she directed my complaint to the gentleman SAM who sold me the car and promised nothing was wrong with it. I was also given the CarFax after the sale and there's a lien on the car AND the odometer was tampered with. Mikhail said he would speak with the owner and he also told me he would call me Tuesday, 12/26/2017 with with an update and I never received that call. I texted him and called. NO RESPONSE. I was also told they do not give loner cars and I'd have to spend my own money to get a rental car and I'd be reimbursed. I was told I have a tire warranty for 2 years and I had 2 tires blow on Christmas Eve. I reached out to the manager again and no answer. I paid for the repair of 2 tires out of pocket then a third tire went flat and needed repairs and I also paid for that out of pocket. The service center representative told my fiance, he doesn't know why I was sent there.They mainly do brakes and oil changes. Also, when I got the oil changed, it was jet black, so that it hasn't been changed. I also requested for the Finance team member to call me so that I can split my payments. He hasn't called back. The integrity of this company if HORRIBLE! The don't stand by there word or the product they sell. HORRIBLE! HORRIBLE! HORRIBLE! More

Jeep lease We had a great experience leasing a 2018 Jeep Grand Cherokee. Our salesman Shawn was very helpful. We got a great deal and I definitely recommend this We had a great experience leasing a 2018 Jeep Grand Cherokee. Our salesman Shawn was very helpful. We got a great deal and I definitely recommend this dealership. More

Make the impossible a possible Great experience great team you guys are amazing at what you do, I’m extremely happy with my purchase of a 2k15 Dodge Journey!!! Great car great deale Great experience great team you guys are amazing at what you do, I’m extremely happy with my purchase of a 2k15 Dodge Journey!!! Great car great dealership and once again thank you Shawn for making my car buying experience a great one process was smooth and had a fun time with you hope to do business again with you More

It’s a great experience It’s been a pleasure getting a car from ur dealer ship and as well a pleasure working with mr Shawn he is a great sales person very helpful and profes It’s been a pleasure getting a car from ur dealer ship and as well a pleasure working with mr Shawn he is a great sales person very helpful and professional thank u More

Excellent service form Bob Abdel Came in and received help right away, helped me get a satisfied and fair deal twice already. Very quick getting in touch with my bank and insurance. Came in and received help right away, helped me get a satisfied and fair deal twice already. Very quick getting in touch with my bank and insurance. More

Unethical How are they still in business if they don't have code of ethics. Would you imagine this dealership will not return back your money. simply they wil How are they still in business if they don't have code of ethics. Would you imagine this dealership will not return back your money. simply they will not. They lie and their employees refuse to answer your call. Literally they refuse to return your money. Go find another jeep dealership, keep your money in your pocket.i cancelled a warranty with them and they are refusing to refund the pro-rata amount. More

Horrible service Had to bring my truck in for 2 recalls as they were fixing the recalls they broke my wiring harrens that controls my horns and lights they told me i Had to bring my truck in for 2 recalls as they were fixing the recalls they broke my wiring harrens that controls my horns and lights they told me i had to come back another day so they can repair what they broke cause they had to order the part the service manger Eddie Diaz was an xxxxxxx and was so busy in his phone the whole time trying to speak with him was a joke when i took the car back the next day they did such crap work changing the wires as i was leaving the shop i felt a shaking i go back pop the hood the never reconnect the wires they took off to do the job or any other wires they had to remove the did not put back on i was told by Eddie Diaz off sorry what is sorry gonna do for me ..this place is a joke and the person running it should not be there More

Rude and Disrespectful They were rude and unprofessional because they could not beat or match the price I received from a leasing company. Employee had the nerve to give me They were rude and unprofessional because they could not beat or match the price I received from a leasing company. Employee had the nerve to give me some B.S. story and because I called him out he hung up on me. With leasing companies dominating the market because they are so much cheaper I would have thought the dealer would be striving to give the best possible customer service. Not in this case. More

Great service I want to thank my dealer Bremen for his great service. Buying a car on credit is very stressful and he made it work for me. He got me a price withi I want to thank my dealer Bremen for his great service. Buying a car on credit is very stressful and he made it work for me. He got me a price within my budget. I will also like to thank Anthony Burke the finance manager for his help. I recommend this place for everyone but especially for buyers who are financing for the 1st time. I will go back to them in 6 months to year to upgrade. I felt very comfortable and at ease. I spent my Saturday at the dealers and I saw many other customers very satisfied. Great service!!!!!!!!!!! More