Chevrolet of Jersey City

Unsatisfactory Service. Not welcoming. Not friendly. I would be embarrassed if I was the owner. For the exception of Ken, everyone else is pretty disgustingly rude. Doesn't r Not welcoming. Not friendly. I would be embarrassed if I was the owner. For the exception of Ken, everyone else is pretty disgustingly rude. Doesn't really sit well when you've purchased a $63k truck and employees treat you as if you bought $8 pair of socks. This will definitely affect sales. Strongly suggest that service department employees be trained properly. More

I am a US veteran and they broke my car First of all I am a US veteran that served in Iraq and Afghanistan nonetheless On February 28 2017 9:30 am I took my car for maintenance and after t First of all I am a US veteran that served in Iraq and Afghanistan nonetheless On February 28 2017 9:30 am I took my car for maintenance and after they done I picked it up at 5 PM One hour or less later I find out that my dashboard it's broke I called them to let them know and the lady on the desk she said Bring the car back tomorrow morning so we can take a look at it I went there and the manager wasn't there she told me she will talk to the manager and call me tomorrow morning two days later and nobody called me I decide to call them the manager asked me to show up I went there immediately when the manager came outside to look at my truck he told me that he got to talk to one of those maintenance guys first before he can make any decision on whether he is going to fix it or not he says just go home and I will call you tomorrow morning three days later I called them and I asked to speak to the manager the same lady that I spoke to the first time answered the phone and told me that the manager tell her that he's not going to fix it at the same time that I was there that means he never spoke to the workers he was determined not to fix my car first place I asked her when did he told you that she told me he told me that as soon as you finished talking to him the manager and he was very rude he doesn't even wanted to see my face around the facility I told him I am going to follow complaint with the attorney general and it seems like they don't even care My email: soufyannaouri@gmail.com More

Great experience overall My experience was a great one. I came in and was greeted at the door by one of your newer salesman, Ryan Ferguson. Throughout the entire process, he w My experience was a great one. I came in and was greeted at the door by one of your newer salesman, Ryan Ferguson. Throughout the entire process, he was courteous with everything he did from offering me water to helping me in and out of the car. He was polite and professional. I would recommend him to anyone. More

WORST MANAGER ON THE PLANET DO NOT WASTE YOUR TIME OR MONEY!!!!!!!!!! If I could give negative stars I would that's how upset I am right now! I never give bad reviews or anything DO NOT WASTE YOUR TIME OR MONEY!!!!!!!!!! If I could give negative stars I would that's how upset I am right now! I never give bad reviews or anything I'm a genuinely mellow nice person but I am trying to warn you!!!! I wasted 4 hours of my time here! I test drove a car I really liked and wanted so I put money down to hold it and then the next morning I changed my mind and wanted a different car they had which I told them my budget for down payment was $1,000 and it was the whole reason I drove those certain cars and then I'm literally on the way to pick it up I had already switched over my insurance and everything! And they have the AUDACITY to call me and say hey just wanted to make sure you're aware of the circumstances for this car and I'm like okay???????? And he proceeds to tell me it's 2k down and I'm like NOPE that's a lie I was told last night it was 1k so the manager I worked with the night before gets on the phone and he won't even let me talk just continues to LIEEEEE and say he told me 2k which is untrue and a lie. My husband was also there and knows what was said as well. So literally wasted so much of my time and lost a very good client because they are LIARS!!!!!!!!!!!!!! Narciso Gonzalez does not know how to do his job and is a LIAR! More

Wonderful The staff at Chevrolet of Jersey City is great! Great customer service. Everyone is so nice, specially "Jackie" Chan Yam, he's the one that sold me th The staff at Chevrolet of Jersey City is great! Great customer service. Everyone is so nice, specially "Jackie" Chan Yam, he's the one that sold me the car. He's very helpful and understanding. I would absolutely recommend this dealership to anyone that's looking to buy a car! More

Lorenzo & Mina were the absolute BEST!! My father and I went car shopping, just browsing to get an idea of what I'd like since I was in need of a new car. Lorenzo helped us, and let me tell My father and I went car shopping, just browsing to get an idea of what I'd like since I was in need of a new car. Lorenzo helped us, and let me tell you he was the best! He was so knowledgeable. He answered any and all questions before I could even think of them! Normally you have to ask very specific questions or the salesmen won't tell you, and with Lorenzo it was the opposite! He covered every little detail! He started with a presentation, popping the hood and explaining all of the details of the engines and what not, then to the trunk and any exterior details, and then getting to the interior explaining absolutely everything. (He even knew off the top of his head the exaxt difference in size between the Cruze and Malibu!) Being that I don't know much about cars I loved this! This was my very first time so I didn't really know what questions to ask (hence why my father was with me LOL) but even my dad didn't need to ask many questions because Lorenzo had already covered it all, from top to bottom (literally!!) ! Lorenzo was extremely patient, considering I had no clue what exactly I was looking for and looked at a few different cars, spending a total of almost 9 hours with him, and not once did he get annoyed, I never felt rushed or pressured. I fell in love with the 2017 chevy Cruze and thanks to Lorenzo and Mina, the gm, I left THAT night with a beautiful brand new car, and not to mention for an amazing price!! My very first! They made my visit and my very first time buying my own car enjoyable, filled with good conversation and laughs, and extremely special! I highly recommend them! They're great people, and great salesmen and they make sure you leave with exactly what you WANT and NEED. They make a genuine connection with you, and don't try to just push any old thing on you to make a sale! I can't rave about Lorenzo and Mina enough!! Thanks to them my very first car will always be a happy, wonderful memory! More

Best Customer Service I Ever Experienced I want to commend Jersey City Chevrolet Service Dept. From Lynn my Service Writter To Nick My Tech Simply Said ... Totaly Outstanding... !!!! I I want to commend Jersey City Chevrolet Service Dept. From Lynn my Service Writter To Nick My Tech Simply Said ... Totaly Outstanding... !!!! I don't understand Other Service People's Review or Raiting of JC Chevy Service Only One Star ?? Ever Time I go for Service it's a Outstanding Experience .. Period ! Some people have bad days but my experience theirs never one... At JC Chevrolet Service ... More