Chevrolet of Everett

The use car market is a mine field; be warned, be careful. With a little studying ahead, you won't be smoked or snowed under. Communications is quite an issue. You deal with a lot of different peop careful. With a little studying ahead, you won't be smoked or snowed under. Communications is quite an issue. You deal with a lot of different people and nobody takes responsibility for the complete process. Information is not always reliable or even withheld. An independent inspection might be a good idea. The recommendation question is not an unqualified yes. More

I went there to sell my vehicle. I was dealing with Joey Koch (sales manager). At first, everything went well, he was very friendly. He inspected my vehicle and test drove it. Next, I was dealing with Joey Koch (sales manager). At first, everything went well, he was very friendly. He inspected my vehicle and test drove it. Next, he asked for the title and kept the key with him and proceeded to go into his office to do the research. When he came out after about 15 minutes, he asked me how much I wanted for it and told him the ongoing price $58k. At the moment, he became very confrontational and disrespectful by saying to me "You only payed $50k for it new and now you want to make a profit of $8k" then he said we can give you $52k for it. (I have already gotten an offer for $55k earlier from another dealership). I told him that I already got a higher offer and got off my chair ready to leave and I asked him to bring me the title and the key so I could leave now. He said to me " I already spent 30 minutes on that, give me another 10 minutes to do more research and see what I can do." At that point, I felt like a hostage. He gave me no choice but to stay and wait for him. After about another 10 minutes of waiting, he came back with a better offer of $55k. I said to him that I will consider his offer and that I have a few other dealerships to go to before I make a decision. He then said "If you stay and make the deal, I will give you $56k and give you a ride home." I was seriously considering his offer but decided to leave and go check with the other dealerships nearby. When I got done with everything, I texted Joey back and asked him if his offer of $56k was still on the table. He replied " Give me some time to work on it. I'll call you. We're still waiting on some bids from other dealers." I then waited 20 minutes for his reply and never heard from him so I went to another dealership that wanted my vehicle for $55k. It was such a bad experience for me and I think it is important for other potential customer to be aware of this lack of professionalism. This manager conducted himself with such a lack of maturity and diplomacy. I was always respectful of him as anyone should be. In my opinion, Joey Koch should not be in such a position. He is not ready or just not made to be dealing with the public. I hope to hear from the owner(s) with some explanation of why this happened. More

Jen in service what an amazing women!! She dealt with all the issues kept me up to date and stayed on top of the work order until the end! Because of her I bought a new used car last night! the issues kept me up to date and stayed on top of the work order until the end! Because of her I bought a new used car last night! More

Excellent customer service. Great sales person name Erik deChatonnayree. He answered all of our questions. Showed us the features on the truck. Stood by the everything. Thank you so much Erik deChatonnayree. He answered all of our questions. Showed us the features on the truck. Stood by the everything. Thank you so much Erik More

Treated us with respect and did not feel pressured.Very nice man!!👍We got the car we wanted! I absolutely love it!! Thank You Seth Southey! nice man!!👍We got the car we wanted! I absolutely love it!! Thank You Seth Southey! More