Chevrolet of Everett

Chevrolet of Everett responded

It's great to hear you've continued to have a positive experience with us. The fact that Dan has helped save you money in the past says a lot about the kind of honest, customer-focused service we strive to provide at Chevrolet of Everett. We appreciate your trust and are glad our team continues to treat you well every time you visit.

Chevrolet of Everett responded

Thank you for sharing this. It's great to hear that Stan and the team have consistently taken care of your truck from day one and that you've found everyone helpful, professional, and easy to work with. Earning that kind of long-term trust is important to us, and we're glad your service experiences have continued to reflect the level of care and reliability you expect from Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for taking the time to share this feedback. I'm sorry we missed the mark, especially when it came to understanding what you were trying to accomplish and clearly explaining your options. Hearing that you worked with Dan Flora and still left feeling unheard is disappointing, and it's not the experience we want anyone to have. We appreciate you bringing this to our attention and will use it as an opportunity to do better by listening more carefully and communicating more clearly with our customers.

bebay40 responded

I really do not know if it was Dan or just Dan that I talked to. I actually talked with 3 or 4 different service members, and none of them could understand that I wanted a standard service for my electric vehicle. They all looked at me like I was speaking Greek. Does your service department not have a standard procedure for servicing electric vehicles? Just some standard practice to test all components, make sure everything is functioning per specification, check all fluids and levels? Just make sure everything checks out and is functioning properly? This is what I wanted, and I just got blank stares when I asked for this. Instead they wanted to flush my coolant fluids without checking them, for about $400, change my compartment air filter for $149, and some other service I did not need or want. Besides all this, I also have a tire that is leaking air at a slow rate and they could not even figure out something this simple, and told me I should take the car to Les Schwab. To top it off, they said they did check all fluids, but when I got home I checked the fluid levels myself and saw I was almost out of washer fluid and my brake fluid was low which I topped off. Only positive outcome is they did not charge me anything, which they should have not charge me anything since they did not do anything.

Chevrolet of Everett responded

Thank you for sharing this. I'm glad he took the time to explain everything clearly so you could feel informed and confident in your service decision. That kind of professionalism is exactly the Better Experience we want every guest to feel at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for recognizing Stephen and our service team. It's great to hear you experienced friendly communication, fair pricing, and honest guidance on your warranty items. Being transparent about what's covered and getting the work completed quickly are important parts of delivering the Better Experience we strive for every day at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for sharing your experience! I'm glad Dennis took the time to answer all of your questions and helped you feel confident about your new truck purchase. It's also great to hear Milo made the financing process smooth and professional-clear communication and transparency from start to finish are what a Better Experience is all about at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for sharing this feedback. While I'm sorry there was some confusion with the app information and invoice, I'm glad our team caught the issue, corrected it right away, and followed up afterward to make sure everything was resolved. Taking ownership when something doesn't look right and making it right quickly is an important part of the Better Experience we work to provide at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for the great review! I'm glad Stanley took the time to go over the services your vehicle needed and make sure you had the information necessary to keep it running its best. It's also great to hear the detail work and customer service stood out-clear communication and attention to the details are a big part of the Better Experience we strive to provide at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for sharing this with us. I'm glad Dennis and the team made everything feel easygoing, accommodating, and pressure-free. That's exactly the kind of Better Experience we want every guest to feel when they're here.