Chevrolet of Everett

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett and for sharing this positive feedback! We're thrilled to hear the service was helpful, prompt, and your transmission feels better than ever! That's exactly what we aim for. On behalf of the entire team, thank you for your business.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett! We appreciate you recognizing Stephen for his excellent communication. Keeping you informed throughout the repair process is a key part of our Better Experience promise, and it sounds like Stephen went the extra mile! We'll be sure to pass on your kind words. On behalf of the entire team, thank you for your business!

Chevrolet of Everett responded

I understand this is a frustrating experience and apologize that your trip to Chevrolet of Everett fell short of your expectations. We strive to deliver the Better Experience we promise to all our customers, and it sounds like we failed to do that in this instance.

Chevrolet of Everett responded

Thank you for your kind words about Chevrolet of Everett! We appreciate you taking the time to recognize Stephen and Eddie for making you feel welcome. It sounds like they truly delivered an exceptional experience! At Chevrolet of Everett, we take pride in creating a welcoming atmosphere for all our customers, especially our veterans. Stephen and Eddie clearly embodied that with their excellent service. On behalf of the entire team at Chevrolet of Everett, thank you for your business! We look forward to seeing you again soon.

Chevrolet of Everett responded

Thank you for sharing your positive experience with Walter Olson at Chevrolet of Everett! We strive to ensure all our salespeople are friendly, knowledgeable, and prioritize listening to our customers' needs. It's especially rewarding to hear that Walter wasn't pushy and took the time to answer your questions directly. At Chevrolet of Everett, we understand how important it is to feel comfortable throughout the car buying process. Sounds like Walter embodied our Better Experience promise in that regard. Would you be willing to share a specific example of how Walter addressed your questions or concerns? These details can help us recognize Walter for his outstanding service. In the meantime, thank you for choosing Chevrolet of Everett! We look forward to helping you find the perfect car.

Chevrolet of Everett responded

That's wonderful news! Congratulations on your new Bolt EV. We appreciate you recognizing Eddie Aguero for his outstanding service at Chevrolet of Everett. It sounds like Eddie's honesty and clear communication embodied our Better Experience promise. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for sharing your feedback about your experience at Chevrolet of Everett. We're happy to hear you had a positive interaction with Travis, who sounds like he delivered exceptional service throughout the car buying process. However, we understand your concerns regarding the closing document process. Transparency throughout the entire sales process is a key part of our Better Experience promise, and it sounds like we fell short in your case. Fast-Paced Signing Process: We understand that reviewing a large amount of paperwork can be overwhelming. Ideally, the finance manager should explain each document and answer any questions you have before finalizing the sale. We recommend reaching out to the finance department directly to request a breakdown of the $2,499 service charge and any associated warranties. They should be able to provide clear explanations and answer any questions you may have. Here's the dealership phone number: 425-265-8000. We apologize again for the lack of clarity during the closing process. We will use your feedback to improve the transparency of our finance department procedures. In the meantime, we appreciate you working with Travis and choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett for your vehicle's maintenance and for sharing your positive experience! We appreciate your loyalty and kind words. We're thrilled you enjoy coming here! At Chevrolet of Everett, we strive to deliver the Better Experience promise in all aspects, and it sounds like we achieved that for you! On behalf of the entire team at Chevrolet of Everett, thank you for your business! We look forward to seeing you again for your next service appointment

Chevrolet of Everett responded

Thank you for your kind words about Chevrolet of Everett! We strive to deliver a positive experience in all aspects, from our service department to the overall atmosphere. We appreciate you feeling welcome here. We hear you loud and clear about the donuts! While we don't currently offer breakfast pastries in the morning, we do have a coffee bar with complimentary beverages. Would you be interested in other breakfast options we could potentially explore offering in the future? In the meantime, thank you again for your business and feedback! We look forward to seeing you again soon.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett for your Corvette service needs! We truly appreciate your loyalty and kind words. It sounds like you've consistently experienced great service and communication from our team, which is exactly what we strive for in our Better Experience promise. Is there a particular service advisor or technician who consistently stands out for you? We'd love to recognize them for their outstanding work. In the meantime, thank you again for your business! We look forward to seeing you again for your next Corvette service appointment.