Charlie Clark Nissan Harlingen

INCOMPETENT? DISHONEST? BOTH? Since DealerRater has no option for zero stars, these guys get one star. THE BOTTOM LINE HERE AT THE TOP IS DO NOT PATRONIZE THIS CORRUPT AND/OR IN Since DealerRater has no option for zero stars, these guys get one star. THE BOTTOM LINE HERE AT THE TOP IS DO NOT PATRONIZE THIS CORRUPT AND/OR INEPT DEALERSHIP. I will try to make this as short as possible, even though my distasteful experience with this company lasted about 6 months. One day while visiting South Padre Island on a trip from California, my Xterra would not start easily and/or not remain running if it did start. Eventually it died altogether and I had it towed to Charlie Clark Nissan in Harlingen, Texas. Pascual F. in the service department claimed to be unable to diagnose what they ultimately claimed was a failed component somewhere in the chain of computers/sensors. He claimed to be in internet contact with some Nissan brain trust that interprets diagnostic reports, although they claimed the system kept going down, delaying the process more than a full day. Eventually they narrowed it down to some sort of ECU component with a replacement cost of over $400, coupled with $450 in labor costs (NOTE - the invoice does not detail how many of the 4 or 5 hours of labor for which I was charged was for their dysfunctional diagnostic process, but the amount of labor it takes to unplug, remove, replace and re-plug a readily accessible computer component under the hood should certainly not be more than one hour!) $850 on my credit card and I was on the road again. HOWEVER.... ...NOW FOR THE KICKER: I learned from my local Nissan dealer back home that the part they replaced had been under recall from NIssan, so charging me to replace it means... 1) They are completely incompetent. 2) They are completely dishonest. (To quote my local Nissan service advisor: "Dude, EVERY Nissan service department knew about this problem. They knew you were from out of town and got greedy. Simple as that.") 3) Probably both 1 and 2. Regardless of the reason, any and all are unacceptable, and you would be wise to take your business elsewhere, so consider yourself warned. HAPPY ENDING: Although it took me the better part of 6 months going back and forth with Nissan North America's consumer affairs, I eventually received a full refund. More

The purchase of the vehicle went smoothly with no undue pressure. Found a few minor details with the vehicle after the sale. The first payment is due next week and these issues have still not been resolved pressure. Found a few minor details with the vehicle after the sale. The first payment is due next week and these issues have still not been resolved after 5 trips back to the dealership. First car dealer I've ever seen that you have to get the sales man to approve service/warranty work. They actually damaged the paint on the vehicle while they were "fixing" a problem. They talk a great story during the "sale", but afterwards, they backpedal at every turn. Getting them to return phone calls is a joke, and they set up appointments and "forget" the appoint, them being no-shows at the appointment time. I would never ever recommend anyone buy from them. More

IM A VERTEN AND NO RESPECT WAS GIVEN OR A HELPING HAND. ALL I WANTED TO DO WAS TRADE VEHILCLE IN TO HELP WITH MY PAYMENT. THEY SAID THEY WOULD HELP OVER THE PHONE AND WHEN I GOT THERE THEY TREATED ME LIKE ALL I WANTED TO DO WAS TRADE VEHILCLE IN TO HELP WITH MY PAYMENT. THEY SAID THEY WOULD HELP OVER THE PHONE AND WHEN I GOT THERE THEY TREATED ME LIKE I WAS NO ONE. THE STORY CHANGED OVER AND OVER. I TOLD THEM I WAS COMMING FROM MCALLEN AND THEY STILL DIDNT CARE. DONT EVER BUY A CAR FROM THESE LOSERS, THEY DONT RESPRECT VERTERNS... More

I purchased a pretty red 2007 Toyota Camry from Charlie Clark Nissan in San Antonio, TX. I paid $95 for a detailed inspection before purchasing it. The MX shop said it was a keeper as there was only $500 Clark Nissan in San Antonio, TX. I paid $95 for a detailed inspection before purchasing it. The MX shop said it was a keeper as there was only $500/change worth of gen preventive MX required. I'd already checked the price of the car on Kelly Blue book and negotiated the price based on the body cosmetics & the what the MX shop found. Barely two weeks pass, we wash the car and began to notice specks all over the car. At first we thought it was just calcium/water spots, but as we looked closer, they were nicks all over the car, mostly on the hood and it looked like rock damage. I took it to MAACO to get an expert opinion of how this could've been covered up for the passed two weeks. The rep mentioned he believed it was a shoddy temp cover job used to make cars look pristine temporarily for a sale. I understand dealerships do touchup work to sell cars which is understandable, but I went to two different paint shops for quotes to fix the paint on these vehicles, one was $1100 and the other was $1000. Mind you, I barely had the car 2 weeks and as soon as water hit it, all the scratches, nicks, were unvielled. I went back to Mike and told him I think they owe me a paint job because the car was pristine until we washed it and the cover up was just wrong. I told him had this been known, I would have negotiated a lower price or not purchased the car altogether. My husband also spoke with him and stressed to him all the problems didn't show up till we washed it, stressing that it was an obvious cover up. Mike, the salesperson, denies it all and tells him in addition to taking it to a regular mechanic to be checked out, we "should've" taken it to a paint specialist before purchasing it. We felt screwed big time because we traded in a car and told them exactly what was wrong with it and made know attempts to cover anything up with the body, yet we were treated this way. And seriously, no one should have to take their car to a paint specialist before purchasing it - that's just not right. We feel we did due diligence by paying $95 by taking it to a reknown maintenance shop here in San Antonio who like us, saw no problem w/ the cosmetics until the water hit it. On top of that, we paid cash for the vehicle. Instead of them fessing up to fix the problem, we were told we should've taken it to a paint specialist and then were offered to trade it in and purchase one of the 2010 vehicles they had on the lot, paying the difference in price of course, after we'd already paid on the preventive maintenance on the Camry. Very disappointed. More