Charlie Clark Nissan Harlingen

Sales I bought a 2017 Nissan Armada, from Frank Sanchez, he met my wants and needs, and gave the best deal, I would definitely recommend this dealership to I bought a 2017 Nissan Armada, from Frank Sanchez, he met my wants and needs, and gave the best deal, I would definitely recommend this dealership to my friends and family. More

SUPER SALES TEAM I DEALT WITH A GENTLEMAN NAME WHEATLEY, HE MADE OUR BUYING EXPERIECE TRULY EXCEPTIONAL,THEY UNDERSTOOD OUR NEEDS AND DELIVERED, WE BOUGHT A BRAND NEW I DEALT WITH A GENTLEMAN NAME WHEATLEY, HE MADE OUR BUYING EXPERIECE TRULY EXCEPTIONAL,THEY UNDERSTOOD OUR NEEDS AND DELIVERED, WE BOUGHT A BRAND NEW 2016 NISSAN ALTIMA More

Buyer Beware I bought a 2 year old truck from this dealer. Less than 30 days later the Air Conditioner stopped working. When you buy used from this dealer you I bought a 2 year old truck from this dealer. Less than 30 days later the Air Conditioner stopped working. When you buy used from this dealer you buy "As Is" and they mean it. They will not assist with repairs. Service department is abhorrent. Made an appointment to have the AC fixed and accepted an appointment for following week. Even after this wait, they still have had the truck 2 additional days and have not diagnosed the problem. Not able to reach service rep by phone and will not return calls. Experience with this dealer has been dismal and I would strongly recommend looking elsewhere for your needs both in Sales and Service. More

They want your money, not your loyalty. Bought a car here out of necessity and time constraint. Anyway, I have a 800 credit score but they sold me a car 1/3 over the MSRP with over 2% APR. I Bought a car here out of necessity and time constraint. Anyway, I have a 800 credit score but they sold me a car 1/3 over the MSRP with over 2% APR. I even showed the dealer their website where it had an automated monthly payment calculator and asked him why he was trying to get me to sign for a higher price but he wouldn't budge and wouldn't give you a straight answer. If I weren't in a hurry, I would never have bought from them. More

Incompetent Service Department Very disappointed with the service, why in the heck set up appointment if they get to u 4 hours later and tell u " I don't have the part u have to co Very disappointed with the service, why in the heck set up appointment if they get to u 4 hours later and tell u " I don't have the part u have to come back" ridiculous... If I would've known they were like that, I should've stayed with my Hyundai Elantra because their service was a lot better.....0 stars Charlie Clark service dept More

Maintenance-oil change The service was excellent and done on a timely matter. Very courteous and committed to helping out customers on vehicle needs. The service was excellent and done on a timely matter. Very courteous and committed to helping out customers on vehicle needs. More

Excellent dealership I visited the dealership today my service advisor as Jose A. Lozano. He is very knowledgeable, courteous, kept me informed, and very professional. He I visited the dealership today my service advisor as Jose A. Lozano. He is very knowledgeable, courteous, kept me informed, and very professional. He is s great. Asset for the dealership. More

INCOMPETENT? DISHONEST? BOTH? Since DealerRater has no option for zero stars, these guys get one star. THE BOTTOM LINE HERE AT THE TOP IS DO NOT PATRONIZE THIS CORRUPT AND/OR IN Since DealerRater has no option for zero stars, these guys get one star. THE BOTTOM LINE HERE AT THE TOP IS DO NOT PATRONIZE THIS CORRUPT AND/OR INEPT DEALERSHIP. I will try to make this as short as possible, even though my distasteful experience with this company lasted about 6 months. One day while visiting South Padre Island on a trip from California, my Xterra would not start easily and/or not remain running if it did start. Eventually it died altogether and I had it towed to Charlie Clark Nissan in Harlingen, Texas. Pascual F. in the service department claimed to be unable to diagnose what they ultimately claimed was a failed component somewhere in the chain of computers/sensors. He claimed to be in internet contact with some Nissan brain trust that interprets diagnostic reports, although they claimed the system kept going down, delaying the process more than a full day. Eventually they narrowed it down to some sort of ECU component with a replacement cost of over $400, coupled with $450 in labor costs (NOTE - the invoice does not detail how many of the 4 or 5 hours of labor for which I was charged was for their dysfunctional diagnostic process, but the amount of labor it takes to unplug, remove, replace and re-plug a readily accessible computer component under the hood should certainly not be more than one hour!) $850 on my credit card and I was on the road again. HOWEVER.... ...NOW FOR THE KICKER: I learned from my local Nissan dealer back home that the part they replaced had been under recall from NIssan, so charging me to replace it means... 1) They are completely incompetent. 2) They are completely dishonest. (To quote my local Nissan service advisor: "Dude, EVERY Nissan service department knew about this problem. They knew you were from out of town and got greedy. Simple as that.") 3) Probably both 1 and 2. Regardless of the reason, any and all are unacceptable, and you would be wise to take your business elsewhere, so consider yourself warned. HAPPY ENDING: Although it took me the better part of 6 months going back and forth with Nissan North America's consumer affairs, I eventually received a full refund. More