Charlie Clark Nissan Harlingen

They’re hospitality and customer service is wonderful. However, their Service department sucks! I keep up with maintenance on my car. Twice or three times I have gone for an oil change only to have other However, their Service department sucks! I keep up with maintenance on my car. Twice or three times I have gone for an oil change only to have other things suggested. I accept to fix or replace what they suggest only to come back with problems that they will not admit to having caused. I have spent hundreds of dollars in fixing things they break. Now they broke my a/c after replacing the filter. The part I’m told will cost $2,900. Of which they have graciously offered to pick up 60% of the cost. Still me having to pay %40, on an a/c that I was not having problems with,is really not assistance. I am so completely disappointed with them. To top it off, this last check when they returned the car to me, they didn’t even put the filter back or the air cabin cap back on! More

Had an appointment for oil change spent 2 hrs another man spent 4 hrs. I will never go to that dealership ever, they lost 2 clients in one day. Then they didn't sent me a survey so charlie wouldn't find out spent 4 hrs. I will never go to that dealership ever, they lost 2 clients in one day. Then they didn't sent me a survey so charlie wouldn't find out . I highly recommend you don't waste your money or your time there. More

I went for an oil change and Samantha Garza was very friendly and knowledgeable. She is awesome and I would go back and ask for her to help me. friendly and knowledgeable. She is awesome and I would go back and ask for her to help me. More

They lost my new plates and don’t want help me and no tracking number tracking number More

They say it like family. But not theirs. They promised service after a sale they just don't live up to it. service after a sale they just don't live up to it. More

Completed online purchase with trade in and financing application. Many hours later i go back online, agent cannot find file. Also, did not follow back up with me as she stated. Lacking motivation with application. Many hours later i go back online, agent cannot find file. Also, did not follow back up with me as she stated. Lacking motivation with a side of incompetence! More

Took my nissan kicks to the dealership on MONDAY cause the check engine light came on I haven't heard from them at all I called Monday they dint have info on it cause the service was closed called today a the check engine light came on I haven't heard from them at all I called Monday they dint have info on it cause the service was closed called today at 2pm. I was told they would call me back and nothing who could I escalate this too. I need some info on my vehicle More

Arrived with my frintier at 7:40 a.m. 4 hrs later had to ask what was going on with my vehicle as no one had given me any info after waiting so long. Spoke to matt who told me i was not there at 7:40 and w ask what was going on with my vehicle as no one had given me any info after waiting so long. Spoke to matt who told me i was not there at 7:40 and were still trying to figure out what was wrong. I then told him to get my vehicle as i looked in all the repair stalls and could not find it . He had told me it was lifted and being looked at which was not true. I requested a manager and i explained situation. He wanted me to wait longer as they needed to hook up to computer to diagnose problem. Not sure what they had been doing for the 4 hrs i had waited. Needless to say i asked him to get my truck and i drove away with no resolution. Worst experience ever. First and last time i buy from this dealership. More

Finance guy was pissed I was negotiating as a woman, jacked price up another grand after agreeing to his terms. Even the sales guy there told me he didn’t know why they were acting like this that they w jacked price up another grand after agreeing to his terms. Even the sales guy there told me he didn’t know why they were acting like this that they were upset I was negotiating was his best guess. If you’re a woman or care about one I’d avoid this location. More