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Chapman Nissan

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
429 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA 1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham) 1993 Chapman Ford in Egg Harbor Twp, NJ 1994 Chapman Nissan in New Castle, DE 1995 Chapman Ford in Columbia, PA 2000 Chapman Ford in Lancaster, PA 2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ 2008 Chapman Nissan in Philadelphia, Pa 2009 Chapman Chevrolet in Philadelphia, Pa Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!" Nissan Customer Promise The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations. We will respect your time We will market our products and services honestly. We will employ a professional, well-trained, and knowledgeable staff. We will maintain a clean, comfortable, and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 429 reviews

June 13, 2026

Always give me great service and quality work you have a great team there at Chapman More

by EDGARJONES1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Chapman Nissan responded

Thank you for your continued trust and for sharing your 5-star experience! We're honored to hear that you've consistently received great service and quality workmanship from our team. Your kind words mean a lot to us, and we'll be sure to recognize Dwayne Thompson and the entire Chapman Nissan team for their dedication to providing exceptional customer care. We truly appreciate your loyalty and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

June 13, 2026

Good customer service as every here show hospitality and kindness ensuring my needs were met Thanks to you all so very much More

by boduo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tawny Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Chapman Nissan responded

and kindness that our team strives to provide every day. Ensuring our customers' needs are met is always our top priority, and it's rewarding to know we made a positive impression during your visit. Thank you for your kind words and for choosing Chapman Nissan. We truly appreciate your business and look forward to assisting you again in the future! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

June 09, 2026

Horrible customer service. Treated our issue with utter disregard. Bad-to-nonexistent communication. Someone needs to teach them how to treat people who rely on their expertise More

by lisa@lisahoma.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Chapman Nissan responded

Thank you for bringing this to our attention, Lisa. We sincerely apologize that your experience did not meet the level of service and communication you expected and deserved. Being treated with respect, kept informed throughout the process, and receiving knowledgeable guidance are fundamental parts of the customer experience we strive to provide. We regret that you felt your concerns were met with disregard and that our communication fell short. Please know that your feedback has been shared with our management team for review and coaching opportunities. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve. We value your business and hope to have the opportunity to restore your confidence in Chapman Nissan in the future. — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

June 06, 2026

I have had my cars serviced at Chapman Nissan for a number of years. I am pleased with the service that I receive. More

by bagiddings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2026 -

Chapman Nissan responded

Thank you for your continued trust and loyalty to Chapman Nissan! We truly appreciate you choosing us for your vehicle service needs over the years. We're delighted to hear that you've consistently been pleased with the service you receive. We look forward to providing you with the same great experience for many years to come. Thank you for being part of the Chapman Nissan family! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

June 05, 2026

great experience from hello. Dan is a great guy always goes over everything with me. More

by rs5339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahaira Roman
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Jun 06, 2026 -

Chapman Nissan responded

Thank you for the wonderful review! We are thrilled to hear you had a great experience from the moment you arrived. Dan takes pride in making sure every customer is well informed and comfortable throughout the service process, and we're glad that commitment showed. We truly appreciate your continued trust in Chapman Nissan and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

June 05, 2026

Great experience from the time Dwayne opened my car to let me out. Went in for oil change. Give me the recommended service for my miles with no pressure. It was a good deal so I agreed. I thought I w More

by alfred020704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2026 -

Chapman Nissan responded

Thank you for sharing your experience! We're delighted to hear that Dwayne made you feel welcome from the moment you arrived. It's great to know that our team provided honest recommendations based on your vehicle's mileage without any pressure, and that you found the service to be a good value. We're especially pleased that we could get you back on the road quickly while delivering the quality service you deserve. Thank you for choosing Chapman Nissan, and we look forward to seeing you again for your future service needs! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

June 04, 2026

Staff pleasant , knowledgeable and attentive to their customers. They let me know what i needed done to my car and efficient. More

by Peaches
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2026 -

Chapman Nissan responded

Thank you for your kind feedback! We are delighted to hear that our staff was pleasant, knowledgeable, and attentive throughout your visit. Providing clear information about your vehicle's needs and delivering efficient service are important parts of the customer experience we strive to provide every day. We truly appreciate your business and look forward to assisting you with all your future automotive needs. — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

June 04, 2026

My most recent work at Chapmann Nissan was very satisfactory, especially the help of Mr. Dwayne Thompson. However, I have a serious complaint regarding my visit to Chapman Nisan earlier in April More

by FRANNYMEIERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 04, 2026

Phenomenal efficient experience. The customer service and expertise of the service staff was impeccable. I would highly recommend Chapman. More

by m4dkzmf63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2026 -

Chapman Nissan responded

Thank you for the wonderful review! We are thrilled to hear that you had a phenomenal and efficient experience with us. Providing exceptional customer service and expert vehicle care is what our team strives for every day, and it's rewarding to know that Daniel, Dwayne, and our service staff delivered an experience that exceeded your expectations. We truly appreciate your recommendation and thank you for choosing Chapman Nissan. We look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager

June 04, 2026

Chris provided excellent customer service. Made the experience painless, would def reccommend others to this dealership. More

by JONM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2026 -

Chapman Nissan responded

Thank you for your kind review! We are delighted to hear that Chris provided excellent customer service and helped make your experience smooth and hassle-free. Our team works hard to ensure every customer feels valued and well taken care of throughout their visit. We truly appreciate your recommendation and your trust in Chapman Nissan. We look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

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