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Chapman Mazda
Phoenix, AZ
603 Reviews
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603 Reviews of Chapman Mazda
June 13, 2021
Typical car dealership. Probably the worst I’ve experienced though. My boyfriend and I did our research online to see their used inventory. I had pretty specific criteria and they had one that ma experienced though. My boyfriend and I did our research online to see their used inventory. I had pretty specific criteria and they had one that matched. We called and were greeted by Bill. Bill was nice enough, very much a veteran of the industry- take that as you will. I explicitly told Bill to please look at the car, let me know of any imperfections, etc because I was driving out from San Tan Valley and it would be over an hour and 15 minutes one way for me. He said it was all good except one little “scuff” on the passenger side door. We go out to look, test drive etc. This “scuff” looked like someone keyed the car, deep. It was a gash with a dent behind it. The driver door also clicked when it was opened, almost like it was blown back in wind. 3 rims also had damage. When i mentioned these things initially during negotiations I was told it was used so it is what it is. My boyfriend and i decided to walk away. At this point Andy gets involved because there were no sales for the day and he promised to fix all 3 issues. He also “gave” me an additional $1k on my trade in (which really only took off the bs “desert package” they have no right putting on used cars). With that promise we decided to purchase after all. The process was long and chaotic and they did not give me the chance to clean out my car. I had to drive back days after (2.5 hour round trip) to do so. Andy told me the services would be completed the next week and i asked for a “we owe” to be drafted and signed. I called the next week, couldn’t get Andy but was told they had to wait for my loan to fund and loans funds at the end of the month ( i purchased on April 19). I tried calling in early May, nothing they could do. Tried and tried again until i finally found Andy’s email. Sent him an email to schedule to which he replied a week later. He text and called me and told me to bring it in on June 7th and he would have it all coordinated and a loaner. So, Monday June 7 i take a half day at work to drop it off at noon. No one knows a thing about this, they haven’t heard from all service techs and don’t have loaners- they suggest i bring it in another day. Completely unacceptable, 2.5 hours driving and time off work taken for this. They finally are able to give me something to drive, it takes 3 days to do the repairs and i am told the gash on my door looks “ good as new”. I also received a call from the service manager asking me to pick which damaged rim i would like repaired. Baffled by this. If you see damage, fix them all. That was the agreement. Drive out to pick it up (4th time out there if you’re keeping track). The clicking is gone. The passenger door dent is gone but they did nothing to cover the gash. When we questioned it they told us they had their best dent guy on it but it would have been too expensive to repaint the entire door. The one rim looks nice but there’s another with just as much damage and another with less. When we asked about that we were told the “we owe” they put in the back systems only included one rim. Also need to add- When we brought the car home initially that first night we noticed black greasy finger prints throughout the car and a lot of damage we couldn’t see in the lighting at night. Beware of this as well when inspecting after sunset at the lot. It is poorly lit and you cannot trust them to highlight these issues. I now have to take it to get detailed hoping i can get the grease out (which is probably from their maintenance staff). Overall I’m disgusted with them. Slimy behavior, horrible customer service. Bait and switch in full force. I’m reviewing this all with my lawyer and escalated to Mazda as well. If you’re looking for a car, Mazda is great and i love my cx-5 but i wish i walked away from this specific one because there are lots out there from less shady businesses. Will never refer to Chapman ever again. More
by Bri
Employees Worked With
Bill Lohmeyer
June 11, 2021
Wayne greeted me by name as soon as I pulled up in service. Love the professionalism and friendliness! The whole experience was pleasant and seamless. service. Love the professionalism and friendliness! The whole experience was pleasant and seamless. More
by jcraig
Employees Worked With
Wayne Weihofen, Rita Welch, Daniel Gutierrez
May 31, 2021
Fast, smooth and reliable service experienced ever. Bill was very helpful and upfront. Explained all the features and setup all the controls. Overall wonderful experience. was very helpful and upfront. Explained all the features and setup all the controls. Overall wonderful experience. More
by Chaps
Employees Worked With
Bill Lohmeyer
May 29, 2021
Fantastic down to earth experience at Chapman Mazda. These guys are too notch experienced car people. They will treat you like family and find you exactly the car you are looking for and give you a gre These guys are too notch experienced car people. They will treat you like family and find you exactly the car you are looking for and give you a great deal! I dealt with Sales manager Andy Salem Finance manager Huey and Brandon Woods sales guy . Great folks don’t waste your time anywhere else! More
by Tony
Employees Worked With
Andy Salem
May 28, 2021
Such a great experience at Chapman Mazda! Bill was extremely helpful and made sure that I was happy when I walked out of the door with my new car. I also dealt with Rob who treated me in the same mann extremely helpful and made sure that I was happy when I walked out of the door with my new car. I also dealt with Rob who treated me in the same manner. Both very respectable guys and made my experience buying my new car an enjoyable one. I will be referring friends to Chapman Mazda. More
by Bryan
Employees Worked With
Bill Lohmeyer, Robert Riley
May 09, 2021
Outstanding service! Bill Lohmeyer is unquestionably the most thorough and knowledgeable salesman I ever encountered while buying a new car in the last 25 years! He was concerned about getting me the best d most thorough and knowledgeable salesman I ever encountered while buying a new car in the last 25 years! He was concerned about getting me the best deal possible, and informed me about a manufacturer's refund of $750 that I did not know about. More
by Felix M
Employees Worked With
Bill Lohmeyer
May 01, 2021
This was the best car buying experience I've ever had. Salesman Bill Lohmeyer, Andy the GM and Huy, Finance all went above and beyond working through my specific situation to get me into an amazing vehicl Salesman Bill Lohmeyer, Andy the GM and Huy, Finance all went above and beyond working through my specific situation to get me into an amazing vehicle. The employees all followed safety protocols. They were friendly and very helpful. Because of them Chapman has a customer for life !!! More
by Tricia S.
Employees Worked With
Andy , Huy, Bill Lohmeyer
April 30, 2021
Had a great experience with Bill, a fellow New Jersey native. He made the process easy and we had a few laughs along the way. Plus, he hooked me up with a reco for a great NY style pizza place that I nee native. He made the process easy and we had a few laughs along the way. Plus, he hooked me up with a reco for a great NY style pizza place that I need to check out ASAP. More
by teejaybee
Employees Worked With
Bill Lohmeyer
April 26, 2021
Great guy to work with, got me a great deal. Friendly and personable. Knowledgeable and very polite. Love the car they sold me. My go to dealership! personable. Knowledgeable and very polite. Love the car they sold me. My go to dealership! More
by sporty49
Employees Worked With
Bill Lohmeyer
