Chapman Mazda

I showed up with no appointment, described my problem and I showed up with no appointment, described my problem and at the same time it was time for a 15000 mile service. My guy explained how great a deal th I showed up with no appointment, described my problem and at the same time it was time for a 15000 mile service. My guy explained how great a deal that was and we did it plus they solved the problem of the idle going up and down. The customer lounge is very comfortable with a good flat screen TV tuned into a great news channel. Plussssssssssssss donuts. You hardly ever see that anymore. They got me in and out in approx. 1 hr. Plus the general manager stopped over to talk to me. It was a real nice experience. More

I was pleased with the promptness of the service and the friendliness of the personnel. I also appreciated the "Lifetime" oil change gift card I had been sent to use. It's a great bargain! I was treated wel friendliness of the personnel. I also appreciated the "Lifetime" oil change gift card I had been sent to use. It's a great bargain! I was treated well and will definitely return again for other services to my Mazda. More

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DAVID & NORM REALIZED MY WIFE'S CAR HAD A SITUATION AND THEY STEPPED UP TO THE PLATE AND SOLVED EVERYTHING. THANKS TO THEM THE CAR IS RUNNING GREAT! SHE IS SO HAPPY WITH HER SECOND MX-5.WE WILL CONTINUE TO THEY STEPPED UP TO THE PLATE AND SOLVED EVERYTHING. THANKS TO THEM THE CAR IS RUNNING GREAT! SHE IS SO HAPPY WITH HER SECOND MX-5.WE WILL CONTINUE TO SERVICE OUR CAR AT YOUR DEALERSHIP. THANK YOU VERY MUCH. PAUL WOLFSON More

It was the day after a holiday and I didn't call before I showed up. They listened to what my problem was with the idle on my car, it was also time for my 15,000 mile service and I mentioned the coupons that showed up. They listened to what my problem was with the idle on my car, it was also time for my 15,000 mile service and I mentioned the coupons that had been mailed out to me for a special price . They took me in and within two hours had everything completed plus my problem with the idle solved. The customer lounge was very clean and entertaining. My service man was extremely helpful in determining what I needed to do to keep my car running smooth. I also met the manager of the dealership again who always makes it a point to stop by and say hello. My whole experience has always been great and I would highly recommend this dealership to anyone looking to buy a Mazda. More

I think the price for an oil change is awesome. The waiting area is one of the best I have ever seen. I've been to others and they are not so comfortable. We have an issue with our carpeting in our car waiting area is one of the best I have ever seen. I've been to others and they are not so comfortable. We have an issue with our carpeting in our car and the service tech explained what was done at the time of the visit and what we could expect in the next few days. So far, we are really satisfied with what we have seen from Mazda. More

This is my first Mazda purchase. I am happy with this car at this point. I wanted to make note that the main reason I decided to go with Champman Mazda (and Mazda overall) was due to one of your sales a car at this point. I wanted to make note that the main reason I decided to go with Champman Mazda (and Mazda overall) was due to one of your sales associates...Roxanne. She was friendly, courteous, and ABOVE ALL...a no pressure sales person. I just moved to AZ and have interacted with a good number of sales people. Overall, it was not a pleasant experience with the exception of Chapman Mazda. Roxanne was the ONLY person that respected my request for no phone calls or emails. She let me drive our interaction. I greatly appreciated her business manner and want you to know that she represents your organization in an EXCELLENT manner. More

Warranty service and Oil Change. VVT Actuator making noise on my wife's 2007 CX-7. Oil change needed and Visor clips were broken. You provided a loaner and fixed the CX-7 as quick as possible and as pr noise on my wife's 2007 CX-7. Oil change needed and Visor clips were broken. You provided a loaner and fixed the CX-7 as quick as possible and as promised. You guys took care of these issues and did it all with a smile. Thanks. More

The repairs I had seemed somewhat duplicated within the span of 6mos. My car is aging and many parts I understand will break down over time. I'm pleased with the service at Chapman and the recent repair ha span of 6mos. My car is aging and many parts I understand will break down over time. I'm pleased with the service at Chapman and the recent repair has finally got my car performing well again. The Chapman service team does a good job with performance issues with my car. The customer service is excellent and clearly fills the gap when difficult repairs are required and become cumbersome. More

Up until this point I've been very satisfied with Mazda. The visit prior to this I was getting multiple things done to the car and I was not informed that a part had been ordered. When I received a call th The visit prior to this I was getting multiple things done to the car and I was not informed that a part had been ordered. When I received a call that a part was in I was on vacation and unavailable. The next time I was called the lady I spoke to was quite rude about the part "being there a long time". Considering I was unaware a part was even ordered in the first place and had been on vacation I'm not sure that it was necessary to be rude to a customer on the phone. Norm was much better to deal with and was able to get me in later in the week when it would work with my schedule. More