Chapman Mazda

My car was damaged in an accident and the guys at the Chapman Mazda service department were excellent. They dealt with my insurance to get the supplemental repairs approved. I was concerned that the car Chapman Mazda service department were excellent. They dealt with my insurance to get the supplemental repairs approved. I was concerned that the car might not drive the same after the accident but to be honest it actually drives better. The work was completed in a timely manner and I was given access to a courtesy car while my car was in the shop. Overall, it was a great experience and I have decided to make this my regular dealership for service, even though it is farther away than the dealership I was using previously. More

A great dealership. Staff is always friendly and helpful. The service is done on time. My car was always taken care of the same day. I always got a service sheet of what was done and what still needs attenti The service is done on time. My car was always taken care of the same day. I always got a service sheet of what was done and what still needs attention in the future with prices on everything More

David, Did a nice job in taking care of the wrong David, Did a nice job in taking care of the wrong that was done the last time I was there. David went above and beyond his call of duty to make s David, Did a nice job in taking care of the wrong that was done the last time I was there. David went above and beyond his call of duty to make sure that I was happy and was very Professional. Thanks much David! Good job! Have a Merry Christmas!! John F Cadorette More

I am very pleased with the service at Chapman Mazda. My Service Advisor is Paul Bloomberg. He went out of his way to make me feel as if he was concerned with my well being. I had to do a major service an Service Advisor is Paul Bloomberg. He went out of his way to make me feel as if he was concerned with my well being. I had to do a major service and he helped me determine what was necessary and what didn't need to be done based upon my previous car services. If I were to summarize my experience, I would say that he was looking out for me rather than my having to be cautious of what service was trying to be imposed upon me. More

I was very happy with the service we got for our vehicle. It was the 5000 mile check and oil change so it was the first time we had brought it back for service. The only thing we wish was different is that It was the 5000 mile check and oil change so it was the first time we had brought it back for service. The only thing we wish was different is that we could use all locations for service. My husband works in Tempe and it's hard to get in to get service because it's not close to where we live. But overall we were pleased with the service and wait time. We had called last min. and they worked us in. Thanks so much! More

When the guy came in to tell me everything that needed to be done to my car, I looked down at the estimate and was under the impression that it was $0 for the three extra things that he said my car could not be done to my car, I looked down at the estimate and was under the impression that it was $0 for the three extra things that he said my car could not live without. Well to my surprise, when all was said and done, I ended up paying $320 more than I went there for...all I wanted was an oil change and I kind of feel like I was taken advantage of because I am a young woman that doesn't know much about cars! I know I should have asked the price before it was all done, but I also feel like he was trying to be deceiving by not telling me the price straight forward. Otherwise he was very nice. More

I was very worried about the hail damage to my new 2010 Mazda Miata MX-5. Dan Harwell was very understanding and assured me that the body shop would do a good job. He was right. I appreciate his kindness, Mazda Miata MX-5. Dan Harwell was very understanding and assured me that the body shop would do a good job. He was right. I appreciate his kindness, his arranging shuttle service for me, and his efforts to ensure that the work was done to my satisfaction. The others in the office were friendly and reassuring as well. More

Service response was excellent, Ryan really knew the features of the car and explained them very well. He explained the differences between models and did an excellent job making my selection easier. features of the car and explained them very well. He explained the differences between models and did an excellent job making my selection easier. Overall, all the people I dealt with were excellent. More

Never before have I had a Dealership service my auto but I was very impressed with the service I have been given. Not only were did the service personnel impress me, I felt reassured knowing that the dealer I was very impressed with the service I have been given. Not only were did the service personnel impress me, I felt reassured knowing that the dealership was part of the BBB. I will continue to use this dealership's service department to service my Mazda 5. The one thing I have to say is that the dealership phone number should be listed on all printed materials sent out. I do not like to do business via a website. More

I gave a good rating because: I was able to get an I gave a good rating because: I was able to get an appointment early on Saturday. I was promptly received by Peter when I pulled in to the service d I gave a good rating because: I was able to get an appointment early on Saturday. I was promptly received by Peter when I pulled in to the service department, and as always, he was very friendly. The waiting room had a computer for use by waiting customers, a tv which was, thank goodness, muted, comfy chairs, comfy temperature, fresh coffee and donuts. The maintenance my car required was done very quickly, in about 2 hours. The price was okay, but I do wish it had been lower. I felt this survey required too much of an effort - I am disgruntled that I have to "register" - Sigh..... More