Chapman Mazda

Good visit for getting my car serviced prior to a lenghty trip and to resolve a couple of prvious issues involving a "howling" noise in the drivetrain and one associated with the automatic headlights - stayi trip and to resolve a couple of prvious issues involving a "howling" noise in the drivetrain and one associated with the automatic headlights - staying on too late in the day and coming back on too early in the evening. More

As usual, getting my car serviced was a pleasant experience. I always receive great customer service. Pete was as friendly as could be, and was helpful in answering certain questions I had with my c experience. I always receive great customer service. Pete was as friendly as could be, and was helpful in answering certain questions I had with my car's issues. Wait time was minimal, however, the waiting room wasn't quite as comfortable as it used to be. There were not enough chairs for everyone to sit, and there was a sign posted stating the area was a "quiet" area, therefor the television was kept at an inaudible level. The sign also stated it was a "quiet" area so that anyone wishing to use the WiFi computer could do so. Not exactly sure they intended for folks to use it to play internet video games, which unfortunately, we were all subjected to listen to. (Would have been a lot more interested in seeing what the news broadcast was, instead of trying to read the newscasters lips.) One other small disappointment- service once included a car wash. Didn't receive one this time, perhaps they were just a little too busy on this particular day. I highly recommend Chapman for their consistent customer service and their reasonable prices. More

Great service. David was very friendly and he was ready with my appointment information when I pulled up. He was informative, he called promptly with the diagnosis, the car was ready before he said it woul with my appointment information when I pulled up. He was informative, he called promptly with the diagnosis, the car was ready before he said it would be, and he met me outside when I came to pick up the car. He offered again to ask any questions and had my next scheduled appointment pre-booked for me. Great experience and will come back. More

I have had mixed experiences, some good and some not so good. In particular on this visit, I was disappointed they couldn't match the price of another shop's quote for a service, so therefore I have to sp good. In particular on this visit, I was disappointed they couldn't match the price of another shop's quote for a service, so therefore I have to spend time taking my car in to another place as well, instead of getting all the work done at Mazda. More

Always a pleasurable visit to Chapman. Friendly service, clean waiting room, clean rest rooms. I enjoyed the free internet access while waiting, and my son was content with the complimentary donuts. There w clean waiting room, clean rest rooms. I enjoyed the free internet access while waiting, and my son was content with the complimentary donuts. There were a few employees that even went out of their way to find me 2 quarters for my change so my son could use the candy machine. Thanks again! More

Dear Mr. Woodland, I would like to take this Dear Mr. Woodland, I would like to take this opportunity to say, Thank you for great service! Even though it was a simple oil change, I felt the p Dear Mr. Woodland, I would like to take this opportunity to say, Thank you for great service! Even though it was a simple oil change, I felt the professionalism and comfort of a full service offering. Paul was great in working with me to find coupons, discounts and other ways to help me cope with the costs of service in these difficult times. Sincere regards, Dave More

Great customer service, very helpful, and the price quoted to have the work down was reasonable. My car was taken in at the appointment time and returned when promised. I didn't purchase my used Mazda quoted to have the work down was reasonable. My car was taken in at the appointment time and returned when promised. I didn't purchase my used Mazda 5 from Chapman but I will be coming here for service and the next time I am in the market for a car of any kind, new or used, I will shop here first. More

Paul was very helpful in explaining exactly what needed to be done and why. I didn't feel taken advantage of, or just another number like at other dealerships. Everyone made me feel like I was their most i to be done and why. I didn't feel taken advantage of, or just another number like at other dealerships. Everyone made me feel like I was their most important customer. Everything was done faster than I thought it would be, and it was less expensive than I thought it would be. I HIGHLY RECOMMEND THIS DEALERSHIP!! More

Pete has been working with me since I began coming to Chapman Mazda. He is really nice and honest with me about my car. I started coming here after being taken advantage of at a differnt shop (non deal Chapman Mazda. He is really nice and honest with me about my car. I started coming here after being taken advantage of at a differnt shop (non dealership) and I have been so happy that I will continue to come back! I was thinking I needed to get a new car due to all the repairs I was having to do at the other place and brought it here for a second opinon. Happily, Pete told me what a great little car I have. And it is. I have not had any unforseen issues since I started coming here! Thank you so much for such great service Pete! I tell all my freinds to come see you! More

ihad the experience to test drdive and finally buy a mazda cx 9. i had doen research on costco prior to my visit which mad ethe entire business dealings quite good. i really liked the dealer nad i liked mazda cx 9. i had doen research on costco prior to my visit which mad ethe entire business dealings quite good. i really liked the dealer nad i liked that the negogiations were simple and to the point. More