Chapman Mazda

No customer service. No one answers the phone or calls you back. Unwilling to negotiate. Low inventory selection. They don't pass along any dealer incentives to their consumers. you back. Unwilling to negotiate. Low inventory selection. They don't pass along any dealer incentives to their consumers. More

While spending hours apon hours searching for the right car Chapman Mazda hit it right on the mark. A beautiful 08 Red Speed3 . With in calling the dealership Jordan answered and give me all the answers ab car Chapman Mazda hit it right on the mark. A beautiful 08 Red Speed3 . With in calling the dealership Jordan answered and give me all the answers about the car I was looking for with out being the typical salesman and useing the excuse " just come in and see it" . I agreeded to come see the car. As arriving at the dealership Jordan had the car front and center with everything show ready. Jordan And Mike T. were very laid back and didn't push us into anything. JP did everything in his power to help me get approved for the car of my dreams. Everyone at the dealership is very friendly and they make sure customers are completely happy on their purchases. I did hit a rough patch due to a lousey detail and no gas in my new car but Gary was very understanding and make sure it was done right and that I was satisfied before leaving a second time. Chapman strives for best in customer service and that's what you will get there. Ask for Jordan he's hassle free and very understanding. More

Joshua has always provided an excellent service everytime. He explains all services to be done in a very detailed manner and the job was done on time and most of all he sees to it that I get the d everytime. He explains all services to be done in a very detailed manner and the job was done on time and most of all he sees to it that I get the discounts I mentioned at the beginning. Thank you for maintaining my car and more to you. More

Chapman Mazda is not the dealership from which I purchased my Mazda 6 years ago, but it is closer to my house than my original dealer, so several months ago I thought I'd give this Mazda dealer a tr purchased my Mazda 6 years ago, but it is closer to my house than my original dealer, so several months ago I thought I'd give this Mazda dealer a try. The waiting area, although small, is clean and has a telvision and 4 or 5 chairs. For scheduled mileage maintenance, my vehicle had an oil change and new oil filter, new air filter, and a can of fuel injector cleaner poured in the gas tank, all for quite a high price. The Mazda Full Circle Service Report was also performed, as listed on my invoice (standard at Mazda dealerships), but the report card was never given to me. Needless to say, I will not return to this dealership. More

Every time I go to your dealership everyone is very courteous and kind. I would recommend your dealship to my friends. I usually wait for my car and its done in a timely matter. courteous and kind. I would recommend your dealship to my friends. I usually wait for my car and its done in a timely matter. More

I arrived at Chapman a bit wary of the upcoming car purchasing experience. However, my skepticism and worry were almost immediately cleared by the friendly but very real Roxanne. She was helpful in bo purchasing experience. However, my skepticism and worry were almost immediately cleared by the friendly but very real Roxanne. She was helpful in both selection and financing options, and I left with exactly what I wanted. I will definitely recommend Chapman to coworkers and friends. Thank you! More

Everyone was great! I also loved the fact that I was lend a loaner car while my car was being worked on! And that my car was wash & cleaned! :) I have used other Mazda dealership & those services were not pr a loaner car while my car was being worked on! And that my car was wash & cleaned! :) I have used other Mazda dealership & those services were not provide! Thanks again for great service! I will use you all again for future services!! More

I had a routine oil change with a tire rotation. I was able to call and get the time slot that I needed as well. My service guy came in and informed me that they had found a nail in my tire and was fixin able to call and get the time slot that I needed as well. My service guy came in and informed me that they had found a nail in my tire and was fixing it (for free). Free is something that most people don't ever think they could get from a dealership! I have told several co-workers and one is looking into purchasing a Mazda from the dealership now. More

I was not kept waiting at all at drop off or pick up. When they heard it was an air conditioning issue that couldn't be resolved immediately, they got me into a different vehicle right away with working When they heard it was an air conditioning issue that couldn't be resolved immediately, they got me into a different vehicle right away with working air conditioning. Everyone i dealt with was courteous and had great customer service skills. The problems were addressed and my car was ready (and clean!!) when they said it would be. More