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Chapman Mazda
Phoenix, AZ
602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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602 Reviews of Chapman Mazda
November 04, 2011
I was sent a card a couple or years ago stating that I was guaranteed 9.99$ oil changes for as long as I owned my car. I am in today for an oil change and to my surprise they are now stating they won't b was guaranteed 9.99$ oil changes for as long as I owned my car. I am in today for an oil change and to my surprise they are now stating they won't be letting me continue the oil changes at that price. They said that it is only meant for those who perform their maintenance at their dealership. I have not had any maintenance done yet on my car and actually need to have a part replaced. I was planning on asking for a competitive bid today but after the way they went back on their word I will not let them touch my car. On their web site they advertise a 30 minute oil change. I made an appointment and they told me it was going to take an hour and a half! That is a ridiculous amount of time for an oil change. I won't be coming back. More
by Brenna888
Employees Worked With
Service advisor
August 01, 2011
Chapman Mazda is not the dealership from which I purchased my Mazda 6 years ago, but it is closer to my house than my original dealer, so several months ago I thought I'd give this Mazda dealer a tr purchased my Mazda 6 years ago, but it is closer to my house than my original dealer, so several months ago I thought I'd give this Mazda dealer a try. The waiting area, although small, is clean and has a telvision and 4 or 5 chairs. For scheduled mileage maintenance, my vehicle had an oil change and new oil filter, new air filter, and a can of fuel injector cleaner poured in the gas tank, all for quite a high price. The Mazda Full Circle Service Report was also performed, as listed on my invoice (standard at Mazda dealerships), but the report card was never given to me. Needless to say, I will not return to this dealership. More
by Mister300
Employees Worked With
Pete Pabst
July 19, 2011
Every time I go to your dealership everyone is very courteous and kind. I would recommend your dealship to my friends. I usually wait for my car and its done in a timely matter. courteous and kind. I would recommend your dealship to my friends. I usually wait for my car and its done in a timely matter. More
by dcanatelli
Employees Worked With
dont remember
July 16, 2011
I arrived at Chapman a bit wary of the upcoming car purchasing experience. However, my skepticism and worry were almost immediately cleared by the friendly but very real Roxanne. She was helpful in bo purchasing experience. However, my skepticism and worry were almost immediately cleared by the friendly but very real Roxanne. She was helpful in both selection and financing options, and I left with exactly what I wanted. I will definitely recommend Chapman to coworkers and friends. Thank you! More
by astridr
Employees Worked With
Roxanne
July 14, 2011
Everyone was great! I also loved the fact that I was lend a loaner car while my car was being worked on! And that my car was wash & cleaned! :) I have used other Mazda dealership & those services were not pr a loaner car while my car was being worked on! And that my car was wash & cleaned! :) I have used other Mazda dealership & those services were not provide! Thanks again for great service! I will use you all again for future services!! More
by Soniam
Employees Worked With
Josh, Pete, Dave
July 12, 2011
I had a routine oil change with a tire rotation. I was able to call and get the time slot that I needed as well. My service guy came in and informed me that they had found a nail in my tire and was fixin able to call and get the time slot that I needed as well. My service guy came in and informed me that they had found a nail in my tire and was fixing it (for free). Free is something that most people don't ever think they could get from a dealership! I have told several co-workers and one is looking into purchasing a Mazda from the dealership now. More
by btuff1
Employees Worked With
Forgot his name :(
July 10, 2011
I was not kept waiting at all at drop off or pick up. When they heard it was an air conditioning issue that couldn't be resolved immediately, they got me into a different vehicle right away with working When they heard it was an air conditioning issue that couldn't be resolved immediately, they got me into a different vehicle right away with working air conditioning. Everyone i dealt with was courteous and had great customer service skills. The problems were addressed and my car was ready (and clean!!) when they said it would be. More
by susanmorgan4
Employees Worked With
Pete and others
July 10, 2011
I took my car in for an oil change an tire rotation. They found a nail in one of my tires and fixed it too. Couldn't be more happy service with these guys is awesome. Keep up the great work. They found a nail in one of my tires and fixed it too. Couldn't be more happy service with these guys is awesome. Keep up the great work. More
by itssofluffy
Employees Worked With
David Woodland
July 08, 2011
Our service we received was very good ,everyone was very helpful,all ? were answerd,also David and Pete work'd out the problems which turn'd out to something easy for them but big for us. everyone has a helpful,all ? were answerd,also David and Pete work'd out the problems which turn'd out to something easy for them but big for us. everyone has always been good to us and very friendly from the owner to all the staff at Bell Mazada. Thank you More
by gogowest
Employees Worked With
David and Pete
