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Chapman Mazda
Phoenix, AZ
606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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606 Reviews of Chapman Mazda
January 04, 2014
Chapman Mazda did the job I asked them to do and did it will I waited. It was the Mazda's first service and I was a bit anxious about what to expect, but Blake made it easy. will I waited. It was the Mazda's first service and I was a bit anxious about what to expect, but Blake made it easy. More
by lingreen
Employees Worked With
Blake Beaman
December 12, 2013
I wouldn't even give the Bell Road Mazda Service Dep't ONE star. I thought I was in good hands, because my mom had been working with Pete since he was at Hyundai when she owned a vehicle with them, Dep't ONE star. I thought I was in good hands, because my mom had been working with Pete since he was at Hyundai when she owned a vehicle with them, and now serviced her Mazda at this dealership where he worked. Well, I took the vehicle in for the oil change in September, to be told the motor mount is cracked BUT covered under warranty. They did not have the part in at that time, but Pete assured me it was covered under warranty and to let him know when I have the time to bring the car back in. No big deal, until I drive away and realize the tech BROKE the Left/Right toggle switch to adjust the side mirrors, and shoved the driver side vent adjuster clean into the dash somehow. I called Pete right away and came back. He peeked his head inside the car and I showed him the issues, and he felt the mirror switch was broken, then manually adjusted the passenger mirror for me so I could drive safely. I did not have another hour & 1/2 to wait for them to fix this, so Pete assured me they would take care of it at my next visit. Here it is December, I have a little time to bring it in, and Pete no longer works there. I explained in detail to John Friedman what happened, thinking the issue would be easily resolved as Pete said. John reached out to Pete, who remembers my mom, remembers me, my last visit with the car, but conveniently DOES NOT remember the switch being broken, the vent adjuster, OR manually adjusting my mirror for me, and did NOT note my account regarding the part # of the cracked motor mount OR TAT IT WAS CRACKED! So basically, I am being called a liar about their tech breaking the switch, AND the motor mount can't be called in until they have the car there, to see which part it is. So there's a good chance I will have to sit there only to be told they don't have the part. And now, I will have to pay for the part their tech broke and who knows about the warranty covering the motor mount since the mileage is drastically different by thousands. THUMBS DOWN. Do NOT expect to be taken care of if they do something wrong. As adults, most of us learn to take responsibility for what we do wrong, and to do a good job at whatever we do-like noting someone's account properly... but not The Chapman Mazda Service Dep't. Now I will be taking my vehicle to the Camelback location from now until I sell the Mazda and wash my hands with the company. Wish me luck... The is why I drive a Volkswagen-they know how to take care of their customers. More
by carproblems
Employees Worked With
Pete, John Friedman
December 11, 2013
I give this Mazda store hi marks because: If you have been to a big box store to be serviced or to buy a car you will understand what I'm about to say. This store makes you feel like family. From the G been to a big box store to be serviced or to buy a car you will understand what I'm about to say. This store makes you feel like family. From the GM to the service writer, service manager and my tech's Chris and Randy...this store is personable and very customer focused. I challenge anyone to go into a Van Tyul, or Earnhardt store and ask for the GM. go ahead...knock yourself out. He's in meetings or busy...why? Because they have 300-400 employees and a monthly nut to hit that would choke you. Prospects and customers are a means to an end for them. Mazda has an amazing line with their SkyActive '14's. I love my Mazda 6 and enjoy making the rounds at the store when I need an oil change or have something that needs to be done to the car. IF YOU WANT A FAIR PRICE ON YOUR NEXT CAR, AND YOU WANT TO ESTABLISH A RELATIONSHIP WITH YOUR DEALER...this is the store you need to become familiar with. These are good people plain and simple. I would recommend them to anyone. Scott McCay More
by scottywattydoohdah
Employees Worked With
Blake, my service writer, John, the service director, and Jesse the GM
November 30, 2013
We went to Chapman Mazda because we liked the idea of it being a "family" business. Our intention was to look, and maybe test drive, the new Mazda 3. Our sales person, David Laethem, was very courteous, kno being a "family" business. Our intention was to look, and maybe test drive, the new Mazda 3. Our sales person, David Laethem, was very courteous, knowledgeable, helpful and professional. After pointing out all the wonderful features of the Mazda 3 and taking a test drive, we decided to buy if an acceptable deal/trade could be reached. The finance manager was friendly and efficient; he respected our desires and there was no added pressure. Since our purchase, David has followed up with us to answer any of our questions and ensure we are satisified with our car. We certainly will recommend David and Chapman Mazda to our friends. More
by judyhummel
Employees Worked With
David Laethem
November 29, 2013
Excellent dealership and people at Chapman Mazda. The service is outstanding and the people are just delightful. I highly recommend Chapman Mazda in Phoenix, AZ. service is outstanding and the people are just delightful. I highly recommend Chapman Mazda in Phoenix, AZ. More
by gmacmail
Employees Worked With
Blake
October 22, 2013
Internet Mgr. Michael Knox responded quickly and fairly with a very competitive quote right off the bat. He came in on his day off to show us the vehicle, 2014 Mazda 6 GT, which we then purchased after go with a very competitive quote right off the bat. He came in on his day off to show us the vehicle, 2014 Mazda 6 GT, which we then purchased after going round and round with some of the other dealers. There were no surprises or changes to the quote after arriving and the price and terms were more than competitive with the other dealers. This is my third Mazda and I'm sold on the brand and will be doing all of my business here as long as they have personnel like Michael. More
by ChuckRush
Employees Worked With
Michael Knox
October 20, 2013
Relocating back to the US from living overseas for the past five years, we decided to purchase a 2014 Mazda CX-5 Touring vehicle from Chapman Mazda. Our salesman, Paul Tufano, was extremely patient and pr past five years, we decided to purchase a 2014 Mazda CX-5 Touring vehicle from Chapman Mazda. Our salesman, Paul Tufano, was extremely patient and professional with handling our vehicle request. He maintained constant communication with us during our relocation back to Phoenix; ensuring all required documents were ready at the dealership the day after we returned, and personally oversaw the vehicle preparation process before and during our brief visit to the dealership. Paul understood how tired we were from our travels and keep our stay at the dealership very brief. He explained and demonstrated the vehicle features and called the next day to follow up and ensure we were satisfied with our purchase. The Finance Manager (Jim) was also very professional and explained in detail each document being signed and how to update my mailing address on AZDOT. Overall, I would highly recommend this dealership, and Paul Tufano, for your next vehicle purchase. More
by jazzman1962
Employees Worked With
Paul Tufano
September 17, 2013
Tim Murphy listened to our questions, understood our needs about financing and the type of vehicle we were seeking. He proactively searched his data base for the appropriate car for us. Tim was professi needs about financing and the type of vehicle we were seeking. He proactively searched his data base for the appropriate car for us. Tim was professional, yet friendly and courteous. We left purchasing the first car Tim showed us, knowing that the next vehicle we purchase will be with this dealership and hopefully if Tim is not there, someone with his knowledge, desire not to just sell a car, but the right car for us will be there. More
by Bouncer04
Employees Worked With
Tim Murphy
August 30, 2013
I was very prepared to walk into the Chapman dealer ship and have to deal with the normal "sales" process. I was pleasantly surprised with the experience that I went through. Dave was very knowledgeable and and have to deal with the normal "sales" process. I was pleasantly surprised with the experience that I went through. Dave was very knowledgeable and answered all my questions himself or found the answer from someone else in a timely manner. The negotiation process was great and I feel I got a good price with all the details clearly explained by Jim (Finance Manager). I would highly recommend this dealer ship to anyone looking for a Mazda. More
by rmawcinitt
Employees Worked With
Dave Snyder
August 21, 2013
We were given a recommendation to visit Chapman Mazda and were very happy as a result. David was helpful and eager to assist us in any way. James was pleasant and courteous in financing. Mr. McMahon made the were very happy as a result. David was helpful and eager to assist us in any way. James was pleasant and courteous in financing. Mr. McMahon made the transaction a comfortable experience. They all feel strongly about the "Chapman Mazda" family. More
by 3blgoodn
Employees Worked With
David Snyder, James Duncan, Jesse McMahan
