Chapman Mazda

Drove from Ahwatukee all the way to Bell Rd. to buy a used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive. Out of curiosity, if not frustration, I stopped in Chapman Mazda to see if they had any used CX-5s. No luck with the used car, but one of the managers, Kim, suggested I might be surprised at what they could do on a new one. Honestly figured the price would be more than I'd be willing to pay for new, but after putting numbers together we were closer than I'd imagined. Eventually I paid just a little more than the used car I was originally going to buy! This is our second new Mazda from Chapman and both times felt like I was dealing with friendly professionals and not the typical high pressure smoke and mirrors types employed at some other dealers. I'd certainly recommend Chapman Mazda. The whole experience was about as pleasant as car buying can get. More

I used USAA car buying service to lead me to Chapman Mazda. Chapman Mazda's price was the best in the valley and the transaction could not have been better. Jeff Andre was my salesman and he was excella Mazda. Chapman Mazda's price was the best in the valley and the transaction could not have been better. Jeff Andre was my salesman and he was excellant in every way. I appreciate the no pressure attitude of the sales team. Highly recommended company! More

I came in with a major issue with my manual transmission. With my previous experience with manual transmissions I believed that I had a bad release bearing. In my experience I've never had that happen in und With my previous experience with manual transmissions I believed that I had a bad release bearing. In my experience I've never had that happen in under 50,000 miles. I understood that the powertrain warranty did not cover most clutch components and actually expected to pay more than the estimate. I approved the work and they found out that not only was the bearing bad but it had siezed and was frozen to the shaft within the housing. The work took a week, but you have to understand work involved to know why I was amazed that that was it. Blake kept me well up to date with everything as it happened. When something unexpected happened to delay the work he notified me promptly and even offered me a free rental. Overall, there is not enough I can say about Blake and Chapman Mazda's service dept. Because of the problem with bell housing causing internal issues all was covered by the warranty. Even without that, I would still feel the same way. I feel I was not only treated fairly, but treated right. If you need service on your Mazda I can't think of anywhere better. More

I get my Mazda serviced regularly at Chapman Mazda, I really like their Service Dept. Everyone is very friendly and helpful and they always communicate clearly about what work needs to be done and why. really like their Service Dept. Everyone is very friendly and helpful and they always communicate clearly about what work needs to be done and why. I highly recommend Chapman Mazda and their Service Department! More

First off, I want to say that customer service was excellent. I dealt with John, and he was professional and courteous throughout (!). When I forgot my discount coupon at home, he even went so far as excellent. I dealt with John, and he was professional and courteous throughout (!). When I forgot my discount coupon at home, he even went so far as to print me an extra one. They also hooked me up with a loaner car for the day from the Enterprise near by. Between dropping off my car and getting the loaner, it only took about 30 minutes, which was excellent. Enterprise was also had excellent customer service, and gave me a brand-new car for the day. That said, I had a few concerns after my visit: 1. The cost. Chapman advertised a major tune-up for approx. $250 dollars (rental car included). Mine ended up costing $650+ taxes after a $50 discount. Albeit that I had a couple more fluids changed, this still seems a bit pricey for the work done. Nonetheless, one expects to pay more when they go to a dealer because they're using genuine parts, fluids, etc. 2. I asked them to check out some minor engine shuddering that occurs when the vehicle is completely stopped. They couldn't repeat the condition, but attributed it to 'varnish' build-up. They removed this build-up for free, but charged me $120 for the inspection of this condition. Unfortunately the car still shudders, but a little bit less than before. After doing some research online, I found out that this is a very common problem with the Mazda 3. Apparently the engine mounts are junk, and when the compressor kicks in you really feel it throughout the car. Not much can be done about this, other than replacing all the mounts (expensive). If the car fan is off, the shuddering doesn't occur. 3. They wanted $200 to replace the battery. I'll be doing this myself for less than that. They also wanted $300 to fix a door lock that sticks. I'm going to try to find cheaper. Again, the customer service was amazing, and I was very impressed with how quickly they got all work done (it went in at 9am, was done at 4:30pm). After posting my original review, Chapman followed up with me to address all of my concerns, and I'm satisfied with how they addressed them. They even offered to explain their pricing system line by line, which was appreciated. Accordingly, given the high level of customer service and follow-up, I would consider Chapman for future service. More

Chapman Mazda did the job I asked them to do and did it will I waited. It was the Mazda's first service and I was a bit anxious about what to expect, but Blake made it easy. will I waited. It was the Mazda's first service and I was a bit anxious about what to expect, but Blake made it easy. More

I wouldn't even give the Bell Road Mazda Service Dep't ONE star. I thought I was in good hands, because my mom had been working with Pete since he was at Hyundai when she owned a vehicle with them, Dep't ONE star. I thought I was in good hands, because my mom had been working with Pete since he was at Hyundai when she owned a vehicle with them, and now serviced her Mazda at this dealership where he worked. Well, I took the vehicle in for the oil change in September, to be told the motor mount is cracked BUT covered under warranty. They did not have the part in at that time, but Pete assured me it was covered under warranty and to let him know when I have the time to bring the car back in. No big deal, until I drive away and realize the tech BROKE the Left/Right toggle switch to adjust the side mirrors, and shoved the driver side vent adjuster clean into the dash somehow. I called Pete right away and came back. He peeked his head inside the car and I showed him the issues, and he felt the mirror switch was broken, then manually adjusted the passenger mirror for me so I could drive safely. I did not have another hour & 1/2 to wait for them to fix this, so Pete assured me they would take care of it at my next visit. Here it is December, I have a little time to bring it in, and Pete no longer works there. I explained in detail to John Friedman what happened, thinking the issue would be easily resolved as Pete said. John reached out to Pete, who remembers my mom, remembers me, my last visit with the car, but conveniently DOES NOT remember the switch being broken, the vent adjuster, OR manually adjusting my mirror for me, and did NOT note my account regarding the part # of the cracked motor mount OR TAT IT WAS CRACKED! So basically, I am being called a liar about their tech breaking the switch, AND the motor mount can't be called in until they have the car there, to see which part it is. So there's a good chance I will have to sit there only to be told they don't have the part. And now, I will have to pay for the part their tech broke and who knows about the warranty covering the motor mount since the mileage is drastically different by thousands. THUMBS DOWN. Do NOT expect to be taken care of if they do something wrong. As adults, most of us learn to take responsibility for what we do wrong, and to do a good job at whatever we do-like noting someone's account properly... but not The Chapman Mazda Service Dep't. Now I will be taking my vehicle to the Camelback location from now until I sell the Mazda and wash my hands with the company. Wish me luck... The is why I drive a Volkswagen-they know how to take care of their customers. More

I give this Mazda store hi marks because: If you have been to a big box store to be serviced or to buy a car you will understand what I'm about to say. This store makes you feel like family. From the G been to a big box store to be serviced or to buy a car you will understand what I'm about to say. This store makes you feel like family. From the GM to the service writer, service manager and my tech's Chris and Randy...this store is personable and very customer focused. I challenge anyone to go into a Van Tyul, or Earnhardt store and ask for the GM. go ahead...knock yourself out. He's in meetings or busy...why? Because they have 300-400 employees and a monthly nut to hit that would choke you. Prospects and customers are a means to an end for them. Mazda has an amazing line with their SkyActive '14's. I love my Mazda 6 and enjoy making the rounds at the store when I need an oil change or have something that needs to be done to the car. IF YOU WANT A FAIR PRICE ON YOUR NEXT CAR, AND YOU WANT TO ESTABLISH A RELATIONSHIP WITH YOUR DEALER...this is the store you need to become familiar with. These are good people plain and simple. I would recommend them to anyone. Scott McCay More

We went to Chapman Mazda because we liked the idea of it being a "family" business. Our intention was to look, and maybe test drive, the new Mazda 3. Our sales person, David Laethem, was very courteous, kno being a "family" business. Our intention was to look, and maybe test drive, the new Mazda 3. Our sales person, David Laethem, was very courteous, knowledgeable, helpful and professional. After pointing out all the wonderful features of the Mazda 3 and taking a test drive, we decided to buy if an acceptable deal/trade could be reached. The finance manager was friendly and efficient; he respected our desires and there was no added pressure. Since our purchase, David has followed up with us to answer any of our questions and ensure we are satisified with our car. We certainly will recommend David and Chapman Mazda to our friends. More

Excellent dealership and people at Chapman Mazda. The service is outstanding and the people are just delightful. I highly recommend Chapman Mazda in Phoenix, AZ. service is outstanding and the people are just delightful. I highly recommend Chapman Mazda in Phoenix, AZ. More