Chapman Mazda

Great Experience! I purchased a 2015 Mazda CX5 from Michael Knox at Chapman Mazda. The entire experience was fast and smooth. I love my new vehicle and I feel Michael g I purchased a 2015 Mazda CX5 from Michael Knox at Chapman Mazda. The entire experience was fast and smooth. I love my new vehicle and I feel Michael gave me a great price. He provided exceptional customer service. I would highly recommend working with Michael at this dealership if you are in interested in purchasing a great car at a great price with a smooth and enjoyable process. More

Last service visit was great! Keith in the service dept was great to work with! Thanks so much for your positive and friendly attitude! It really made the experience more than just Keith in the service dept was great to work with! Thanks so much for your positive and friendly attitude! It really made the experience more than just a routine oil change. More

Chapman Mazda - Great Dealer and Great Service Department. I purchased my 2007 Mazda Rx-8 from Chapman Mazda, and have had all my service and oil changes done there. Usually because I have an Owner's club Car I purchased my 2007 Mazda Rx-8 from Chapman Mazda, and have had all my service and oil changes done there. Usually because I have an Owner's club Card the oil change is $10.00, however, when i arrived for the 70,000 mile oil change, I was quoted $29.99. I mentioned I had the Owner's Club Card, and Sally McNulty (my Service Representative) explained that Chapman had change to the new price because their costs had risen since the Owner's Club had been originally created. I thought for a moment, and then realized that this was understandable. After all, since 2007 I have have had 13 oil changes at that $10.00 price (once every 5000 miles), so I can't complain. When I told this to Sally she thanked me for understanding the situation. During the inspection that accompanies the oil change, the tech noticed that I had two worn motor mounts, and I had these replaced. Sally checked and discovered they were covered by my extended warranty and so this only cost me my $100.00 deductible. So that was also a pleasant surprise. This service experience was not an aberration. Every time I have had service done at Chapman Mazda, it has been an excellent experience, and they have kept my Rx-8 in excellent condition. More

Bait & Switch 3 words for the Chapman Mazda Service Department: BAIT AND SWITCH! I purchased a brand new Mazda a few years back and have gotten all of my maintain 3 words for the Chapman Mazda Service Department: BAIT AND SWITCH! I purchased a brand new Mazda a few years back and have gotten all of my maintainces done by them. With the purchase of my new CX-9, I got LIFETIME Oil Changes for $10! What a great deal! I know that by going to the dealership they will find new and ingenious ways to bring that cost up by finding things wrong with it. I was fine with that. HOWEVER...when I went in on Saturday morning, they found no other things to fix. Great. I go to pay for it and it's $36+. This is nearly 4 times the cost of my $10 LIFETIME Oil Change. I was told by the service writer that they got rid of that plan and no longer honor it. Needless to say, I will no longer be going to the dealership to purchase anything or get my repairs done there. Also, I will not be buying another Mazda because of this. More

New car purchase My Chapman Mazda experience was over the top incredible due in large part to one Tim Murphy and JP in finance !! I will be back. My Chapman Mazda experience was over the top incredible due in large part to one Tim Murphy and JP in finance !! I will be back. More

Service Center The service center was amazing. I had a great experience. The employees were very nice and helpful. I will be going back as well as recommending them. The service center was amazing. I had a great experience. The employees were very nice and helpful. I will be going back as well as recommending them. More

New Vehicle Service Purchased my 2014 Mazda CX-5 from Chapman in Oct 2013 and this was the first service visit. The service representative I usually work with (John Benne Purchased my 2014 Mazda CX-5 from Chapman in Oct 2013 and this was the first service visit. The service representative I usually work with (John Bennett) was not available so Sally stepped in and booked my vehicle in for service. Sally was delightful and very friendly. She kept me abreast of the vehicle's status and I was on my way about 1.5 hours later. The process went very smooth, cost was reasonable, and they even washed the vehicle. I live in Goodyear but will still bring my vehicle to Chapman for future servicing and have recommended them to my friends as well. I was treated with the same level of high customer service as when I bought the vehicle. More

Service Maintence Brought Mazda 3 in for service maintenance. The greeting from Keith was very friendly and professional and made us feel at home. We waited for an hou Brought Mazda 3 in for service maintenance. The greeting from Keith was very friendly and professional and made us feel at home. We waited for an hour and half and were out of there. Car serviced, washed and a friendly goodbye. Would recommend!!! :) More

Our experience initially began with an internet inquiry with Michael Knox. He was very helpful in our research phase. When it came time for our test drive, Michael was with another customer, so Tim Murph with Michael Knox. He was very helpful in our research phase. When it came time for our test drive, Michael was with another customer, so Tim Murphy stepped in. He was very helpful in not just TELLING but SHOWING all of the many features of the CX 5 Grand Touring we were interested . Sadly another dealership neglected to do that. We don't negotiate on pricing, ( don't have the patience) We asked what plainly and simply what was the lowest price he would accept. Happlly the number came within 73 dollars of what we had in our minds. The good news didn't stop there. Jose Pelayo was able to get us an even lower interest rate for our financing and saved us roughly $60 per month. I would recommend that anyone considering a new Mazda purchase, to seek out Either Michael Knox or Tim Murphy for any questions. They are a great team! More