Chapman Mazda

Bad service from Nathan Nicksic Took my car in for service due to it lunging forward when trying to park or stop at a stop light. I told the advisor it's only happened a few times in Took my car in for service due to it lunging forward when trying to park or stop at a stop light. I told the advisor it's only happened a few times in the last 4 months. They drove it 4 miles and returned the car in approx 30 minutes including the wash and claimed nothing was wrong with it. The service advisor Nathan Nicksic is rude and has no business in customer service. From the start he was rude in telling me I should've planned ahead and had a ride because that kind of problem takes awhile to finish and without knowing whether my warranty covers a rental or not he assumed it didn't and they wouldn't be taking care of a rental. He brought my car back and said his mechanic is certified so I don't have a problem with my car. They didn't take the time to figure out the problem as it's still there. I don't appreciate being called a liar and he displayed attitude throughout the entire visit. Horrible horrible experience and to top it off he gives me a letter asking to rate him truly exceptional and if he didn't provide that to call him and give him another chance. I wouldn't subject myself to that horrible service willingly. More

Easy and Honest!! My Salesrep was very helpful, honest and not pushy at all. I got exactly what I wanted and got an even better interest rate than I was quoted somewher My Salesrep was very helpful, honest and not pushy at all. I got exactly what I wanted and got an even better interest rate than I was quoted somewhere else. Above and beyond better than my previous experience with a past dealership! More

excellant everything was an excellent experience, I submitted an email on Saturday night, met the salesman on Sunday, drove the car on Monday, leased the car on everything was an excellent experience, I submitted an email on Saturday night, met the salesman on Sunday, drove the car on Monday, leased the car on Tuesday. More

fabulous Danny was very personable and kind. He was a pleasure to receive service from. Not to mention the vehicle was in exactly the shape the they said it wa Danny was very personable and kind. He was a pleasure to receive service from. Not to mention the vehicle was in exactly the shape the they said it was. Their vehicle inspection was outstanding. My Mechanic verified everything was in tip top shape. Couldn't be happier with the quality and timeliness of my purchase! ! Buy from chapman! More

Cannot Get Ahold of Finance Department Trying to cancel my gap coverage after a refinance and these guys are impossible to get a hold of and will not call back or answer the phone. Trying to cancel my gap coverage after a refinance and these guys are impossible to get a hold of and will not call back or answer the phone. More

Great Experience I recently purchased a Mazda CX-5 from Mike Knox at Chapman Mazda. The entire process took just a couple of hours and was a great experience-they gav I recently purchased a Mazda CX-5 from Mike Knox at Chapman Mazda. The entire process took just a couple of hours and was a great experience-they gave me the vehicle I wanted at a great price. I am loving my new Mazda and would recommend this dealership to anyone in the market for a new vehicle. Thanks again to Mike and the rest of the team at Chapman. More

Great dealership We purchased our new Mazda 6 from Chapman Mazda after trying to make a deal with 3 other dealerships. Nick and Kim made this work to the satisfaction We purchased our new Mazda 6 from Chapman Mazda after trying to make a deal with 3 other dealerships. Nick and Kim made this work to the satisfaction of the dealership and my husband and I. I drive a hard bargain and Nick and Kim came right back with a deal we couldn't resist. Most of our purchase was through the internet or telephone conversations. We live over 200 miles from Phoenix. We met Nick when he delivered the car to our home, where we completed the purchase paperwork. I can't speak highly enough about the honesty and integrity of both Nick and Kim. They followed through with what they said in the time they stated. We highly recommend Chapman Mazda for the best price as well as excellent employees, i.e. Nick & Kim More

Mike Stone is the Man!!! I purchased a 2015 Mazda CX5 from Mike Stone at Chapman Mazda. The entire experience was made better working with Mike. I love my new vehicle and he p I purchased a 2015 Mazda CX5 from Mike Stone at Chapman Mazda. The entire experience was made better working with Mike. I love my new vehicle and he provided exceptional customer service. I would highly recommend working with Mike at this dealership. More

Great Experience! I purchased a 2015 Mazda CX5 from Michael Knox at Chapman Mazda. The entire experience was fast and smooth. I love my new vehicle and I feel Michael g I purchased a 2015 Mazda CX5 from Michael Knox at Chapman Mazda. The entire experience was fast and smooth. I love my new vehicle and I feel Michael gave me a great price. He provided exceptional customer service. I would highly recommend working with Michael at this dealership if you are in interested in purchasing a great car at a great price with a smooth and enjoyable process. More