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Chapman Mazda
Phoenix, AZ
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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601 Reviews of Chapman Mazda
June 01, 2017
Brand new for the price of a used Bill at Chapman Mazda got me an awesome deal on a brand new Mazda3! I had been looking at these cars all over the valley but all of them were used for Bill at Chapman Mazda got me an awesome deal on a brand new Mazda3! I had been looking at these cars all over the valley but all of them were used for the same price. I'm loving the car! More
by Paul
Employees Worked With
Bill Lohmeyer
March 28, 2017
No pressure sale, Got a great car. I'm happy I visited Honda, Hyundai, Toyota, Ford, Chevy, and Mazda. Mazda had the best cars without question. Lucky for me, the Mazda sales experience was als I visited Honda, Hyundai, Toyota, Ford, Chevy, and Mazda. Mazda had the best cars without question. Lucky for me, the Mazda sales experience was also great. Salesmen Dwayne Taylor (and Michael Knox) we friendly, honest, and helpful. Once I settled on the model and price, the paperwork was done quickly. The loan officer was fast and efficient. I'm glad that he explained the extended warranty. I bought it, even after I promised myself before going in that I would not. It offers peace of mind (to me) since I just went through dumping a few thousand dollars down the toilet on a Dodge that finally died last year. Anyway, I'm happy with my Chapman Mazda purchase and I would do it again if I wasn't such a poor person. I'm already dreaming of another Mazda. The white Mazda 3 Grand Touring sitting in my driveway looks like a leapord on a leash just trying to bust free and run. More
by martin s
Employees Worked With
Dwayne Taylor
March 05, 2017
Mazda 3 lease We enjoyed working with the guys at chapman Mazda. We felt as if they really tried hard to earn our business and give us what we wanted. Duane was go We enjoyed working with the guys at chapman Mazda. We felt as if they really tried hard to earn our business and give us what we wanted. Duane was good to work with and very knowledgable about the vehicle we wanted to lease. Would recommend them to anyone looking to buy or lease a vehicle. More
by Steve99
Employees Worked With
Duane Phillips
January 17, 2017
Never again Worst car buying experience of my life. Aggressive and predatory Sales department. What they do is wait until end of the evening when store is empty Worst car buying experience of my life. Aggressive and predatory Sales department. What they do is wait until end of the evening when store is empty to show their worst side. Stay far away from this Dealership. I specifically stated NO Dealer Add-Ons and that I won't sign if I see any slipped into the contract last minute. So, they didn't put them in writing but added them to my bill "covertly". Then they deliberately acted out, creating a hostile and threatening environment at the time I was expected to "sign" on the dotted line. Kind of like walking into a wolf den. They told lie after lie. At first I thought, how sad they had to make a living stealing from honest hard-working people, then I noticed this was visibly the highlight of their day. How sad. More
by Carbuyer88
Employees Worked With
Troy, Hal, and Dean
January 15, 2017
New Car Great experience, good people, easy to discuss pricing, no hard sales pressure. In the middle of talks decide to switch from a CX 5 to a CX9 no issues Great experience, good people, easy to discuss pricing, no hard sales pressure. In the middle of talks decide to switch from a CX 5 to a CX9 no issues test drove both cars everyone knowledgable on cars functions. More
by mikerug
Employees Worked With
Tim Murphy and Hal
June 27, 2016
Good service advisor, but not so good service tech. Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but the service tech did not rotate them. I knew the tires weren't rotated because I could see the plug from a recent flat repair. Obviously, I was frustrated! Jennifer and Matt (service manager) were very apologetic; they quickly worked our tire rotation the next day, and they offered a complimentary synth oil change. They seem to be sincere, good personnel. I'm not yet endorsing this dealer, but thanks to those two, I'm willing to give Chapman another try. More
by cotmc
Employees Worked With
Jennifer
June 23, 2016
Robert Riley I had a great and very accommodating experience , and I have recommended others that I know. Robert Riley has a combination of knowledge, experience, I had a great and very accommodating experience , and I have recommended others that I know. Robert Riley has a combination of knowledge, experience, and heart! He helped me my whole way through the process. I continue contact with him and I expect to have a long relationship with him. Best car dealer around! More
by candie1210
Employees Worked With
Robert Riley
June 10, 2016
Outstanding!!! Nathan and the entire staff at Chapman did an outstanding job in taking care of me and my MX5. I came in for my 30,000 service and was treated superbl Nathan and the entire staff at Chapman did an outstanding job in taking care of me and my MX5. I came in for my 30,000 service and was treated superbly by all involved. I will continue to have my car serviced at Chapman Mazda. 👍 More
by Dellucci25
Employees Worked With
Nathan
June 04, 2016
My new car experience at chapman Wanted to fondle and drive new cx9, my wife and i found our salesman Rafael Felix, he made it fun. The process went so smooth. this experience was gr Wanted to fondle and drive new cx9, my wife and i found our salesman Rafael Felix, he made it fun. The process went so smooth. this experience was great, We bought the car and love it. More
by lance
Employees Worked With
Rafael Felix
May 31, 2016
Straight Forward My husband and I had been down to do a test drive and a couple days later we told them what we were willing to pay. They got very close to it and we m My husband and I had been down to do a test drive and a couple days later we told them what we were willing to pay. They got very close to it and we made a deal. It was easy straight forward and I felt we got a good deal. I would definitely recommend this dealership. More
by Suebee
Employees Worked With
Michael Knox
