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Chapman Mazda
Phoenix, AZ
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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601 Reviews of Chapman Mazda
March 20, 2016
Service for a Mazda recall on my Mazda CX-5 Nathan always takes care of me. Service was above excellent. It took the exact amount of time he said. I got an oil change and he rotated my tires Nathan always takes care of me. Service was above excellent. It took the exact amount of time he said. I got an oil change and he rotated my tires this time for free. Chapman went above and beyond for me! More
by BrenInPhx
Employees Worked With
Nathan Nicksic
January 21, 2016
Tried to make it right Purchase new car from them and battery died after 9 months. Had two other places test and said it needed replacement. They refused to replace. Said it Purchase new car from them and battery died after 9 months. Had two other places test and said it needed replacement. They refused to replace. Said it was fine. Died and got stuck a week later. Major failure on their part. Try to make it right to their credit after this review but had already purchased a new battery. More
by LS1234
Employees Worked With
Nathan
January 11, 2016
first oil change It was disappointing to be told at the first oil change, that our new 2015 Mazda Miata is now only worth $15,500. Very sad that it's depreciated that It was disappointing to be told at the first oil change, that our new 2015 Mazda Miata is now only worth $15,500. Very sad that it's depreciated that much. Doesn't say much about that car or the dealership that convinced us that we were getting a great deal and value. More
by Arizona
Employees Worked With
do not recall
December 31, 2015
Engine light on My engine light came on and tightening the gas cap did not help. I called Nathan. He got me right in and checked out my 2014 Mazda 3. Well, unfortu My engine light came on and tightening the gas cap did not help. I called Nathan. He got me right in and checked out my 2014 Mazda 3. Well, unfortunately it was not a warranty job, but some critters had chewed a wire. Nathan is wonderful. Always honest, always dependable. It was dealt with quickly and i was back on the road, More
by Arlene B
Employees Worked With
Nathan Nicksic
November 22, 2015
First oil change and nav upgrade on my 2016 Mazda6 Nathan did great job of informing me as process went along and showed me to the waiting room Too bad someone decided they could change which Sirius s Nathan did great job of informing me as process went along and showed me to the waiting room Too bad someone decided they could change which Sirius station I was on and move the active display so I couldn't see it and had to pull over and fix More
by Mazda2016
Employees Worked With
Nathan
November 19, 2015
Chapman Mazda and Nathan Nicksic are The BEST!! I purchased my Mazda CX-9 from Chapman Mazda 3 years ago. I've been taking it in for service to Chapman ever since and have never been disappointed. I purchased my Mazda CX-9 from Chapman Mazda 3 years ago. I've been taking it in for service to Chapman ever since and have never been disappointed. My Service Advisor, Nathan Nicksic is the Best I've ever had supporting service for my vehicle. Nathan uses a proactive service approach so the customer can feel confident that their vehicle is consistently reliable at an economical price. More
by gmacmail
Employees Worked With
Nathan Bicksic
November 11, 2015
Complimentary Oil Change I went in to Chapman Mazda for my first oil change (which was complimentary) on my 2016 Mazda 6. I was greeted right away by Jennifer Fox and was show I went in to Chapman Mazda for my first oil change (which was complimentary) on my 2016 Mazda 6. I was greeted right away by Jennifer Fox and was shown to the waiting room. I got my oil changed, tires rotated, fluids topped off, and the software on my infotainment center updated to the current version. The service on my was done by Randy Fahlfeder. The service was great and I was treated well. More
by Kyner
Employees Worked With
Jennifer Fox Randy Fahlfeder
October 23, 2015
Great Service! I had a loud humming sound coming from my from driver side and couldn't figure out what it was for the life of me. So I decided to take my car to Chap I had a loud humming sound coming from my from driver side and couldn't figure out what it was for the life of me. So I decided to take my car to Chapman Mazda and I am so thankful I did! Nathan in the service department was awesome! He took such great care of me and my car, called daily to update me, and explained everything so well. He even spoke with my dad on the phone since I am terrible at explaining anything to do with cars. I will go back to him everyday. So happy and my car drives great! He is even replacing my cash since its covered under warranty, I didn't even ask for that! Thanks again! More
by MariahN
Employees Worked With
Nathan
October 18, 2015
new front struts and brake flush I was advised I had a leaking front right strut. I saved up the cash to get it replaced along with the right strut as well.. I also had my brake line I was advised I had a leaking front right strut. I saved up the cash to get it replaced along with the right strut as well.. I also had my brake line flushed it was the original 2000 miata brake fluid. So now my brakes work like never before no more fade and My car rides as if new. Other service I had: clean throttle body, fuel injection, dipstick tube leak, new front brakes, new gear oil, When I first received this recommended service list I was skeptical but all the items needed to be done and have improved the ride and performace of my Miata. I am now a believer. More
by mooz mooz
Employees Worked With
Nathan
October 14, 2015
Excellent from start to finish. Rob Riley touched base by phone after we had made an online inquiry. Rob was great to talk to and work with in the process of acquiring our new CX5. Rob Riley touched base by phone after we had made an online inquiry. Rob was great to talk to and work with in the process of acquiring our new CX5. We are very happy with both the car and the process of acquiring it. Rob made everything feel comfortable and easy. More
by oyaji
Employees Worked With
Rob Riley
