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Chapman Mazda

Phoenix, AZ

4.6
601 Reviews

999 W. Bell Road, Suite 1

Phoenix, AZ

85023

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601 Reviews of Chapman Mazda

December 17, 2019

"My First Car" I was shopping around for a car and had been to couple of dealerships, but this Dealership (Chapman Mazda) was the only one that actually worked with More

by kunal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Manager Harry Nesbitt , Bill Lohmeyer
Dec 19, 2019 -

Chapman Mazda responded

Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you taking the time to share your positive experience and we look forward to assisting you with your future car-buying needs! Your Friends at Chapman Mazda

December 16, 2019

Great team that leaves the customer with a feeling of care This is a second time this year that my wife and I have gone to this dealership to buy a car and both time we had Bill Lohmeyer and his manager Harry More

by Roussi G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Nesbitt, Bill Lohmeyer
Dec 17, 2019 -

Chapman Mazda responded

Thank you for your review. We are happy to hear that you had two awesome experiences at our dealership. We always love to hear when our customers are happy. We are glad that both Bill and Harry took such great care of you and we look forward to working with you in the future. Thank you for the positive recommendation! Your Friends at Chapman Mazda

December 04, 2019

Bill Lohmeyer and the sakes manager Harry were great Just got a new CX5 Grand Touring from Bill and Harry. Really great guys and I would highly recommend that you get your next car from them and Chapman More

by hgarte3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Manager Harry, Bill Lohmeyer
Dec 05, 2019 -

Chapman Mazda responded

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again. Your Friends at Chapman Auto

November 25, 2019

Very professional and personable salesman I enjoyed my experience with this dealership! The salesman Bill Lohmeyer was incredibly professional and personable! I felt like a valued customer and More

by sfrantz1610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer, Paul Dodge
Nov 25, 2019 -

Chapman Mazda responded

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Mazda

November 18, 2019

New car search Looking at several mid-sized SUVs for a new car. Everyone here was great to work with and I think I got a great car for a great price. More

by janeswig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager Harry, Bill Lohmeyer
Nov 19, 2019 -

Chapman Mazda responded

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Your Friends at Chapman Auto

November 16, 2019

Thank you Bill Lohmeyer For making our purchase process as easy as it could be. For having all the paperwork ready when we showed up. We are loving are new vehicle More

by ar3502000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Nov 19, 2019 -

Chapman Mazda responded

Thank you for taking the time to rate us! We'd love to know more what made it a great experience for you. If you get a chance to update your review, please let us know! Your Friends at Chapman Auto

Nov 19, 2019 -

ar3502000 responded

What made it great was that it was really fast. The price and terms were already set prior to us making the 4 hour drive. All the paperwork was done so it made the process quick. Everyone we met was really friendly. Had a great experience.

October 16, 2019

**Updated after posting** ***REVIEW UPDATE*** Update: Chapman Mazda and I were able to work towards an agreement. They handled my situation with great care and transparency. More

by TheSaleThatGotAway
Customer Service
Recommend Dealer
Yes
Employees Worked With
Shane Simonelli
Oct 18, 2019 -

Chapman Mazda responded

Hi Riley, We are sorry for what happened at our dealership over pricing on the car you wanted to purchase. We have used your customer experience here as a training experience not only for the staff you dealt with here, but all our sales staff as well. We strive to be transparent with all our transactions in each department of our dealership. If there is anything we can do to regain your trust in the future please feel free to reach out to me personally. Sincerely, Kevin DePorter General Sales Manager 602-298-6217

Oct 21, 2019 -

TheSaleThatGotAway responded

Update: Chapman Mazda and I were able to work towards an agreement. They handled my situation with great care and transparency. I really appreciated their efforts and am loving my new car!

October 14, 2019

Great Experience Bill is a great man who makes you feel like family. He cares a great deal about his customers and their satisfaction with their purchase. More

by iteachstars
Recommend Dealer
Yes
Employees Worked With
Harry, JP, Bill Lohmeyer
Oct 14, 2019 -

Chapman Mazda responded

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Your Friends at Chapman Mazda

October 14, 2019

Very great service and easy to work with... Been to a couple other Mazda car dealerships in the valley that were okay, but Chapman worked out the best overall. They were able to lock me in a gre More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Oct 14, 2019 -

Chapman Mazda responded

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Mazda

September 30, 2019

Very fast and efficient I had the pleasure of working with Bill and Elisabeth to get my car and they were so helpful and very nice. Look forward to being in the Mazda family. More

by Amb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisabeth , Bill Lohmeyer
Sep 30, 2019 -

Chapman Mazda responded

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again. Your Friends at Chapman Mazda

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