Chapman BMW On Camelback

Excellent experience and guidance I’ve been working with Joe Lena at Chapman through 2 new vehicle purchases and I can’t say enough good things about the experience. Such a great team I’ve been working with Joe Lena at Chapman through 2 new vehicle purchases and I can’t say enough good things about the experience. Such a great team, no pressure, streamlined process, and best of all great vehicles! Chris in service is extremely helpful as well More

Bought a new BMW -- excellent buying experience! Joe Lena and his team did a great job and made the buying experience easy and seamless. Low pressure and Joe did what he said he was going to do. No Joe Lena and his team did a great job and made the buying experience easy and seamless. Low pressure and Joe did what he said he was going to do. No games or surprises, which I've experienced at other dealerships. Would definitely return to Chapman and do business with them again! More

Excellent experience My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 converti My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 convertible. I never seen the car except from photos before I picked the car up. There was a small mechanical issue with the top that was fixed by an Audi dealer. I have a great car purchased without physically driving or even seeing because of the great sales people especially Robert Mills. More

Joe Lena is a rock star Haven't purchased a new vehicle in a long time but Joe Lena at Camelback BMW made it a comfortable experience. He worked with me on price and rebates Haven't purchased a new vehicle in a long time but Joe Lena at Camelback BMW made it a comfortable experience. He worked with me on price and rebates and his personality and approach were welcoming and helpful in making a final decision to buy. All backed by a top-level dealership. More

Great buying experience. Great buying experience, contacted them via website and had very positive interactions via email until I wanted to talk with them. Joe found the car Great buying experience, contacted them via website and had very positive interactions via email until I wanted to talk with them. Joe found the car that I was looking for a 2019 X5 and secured the car. Painless interactions on getting the price aligned and completed the transaction via the web. Met Joe for the first time when I went in to pick up the car. Paper work was ready to sign and had plenty of time to spend with John the delivery specialist to lean about my new X5. More

Outstanding Customer Service After a horrible experience at BMW North Scottsdale, I had the best experience with Craig st Chapman BMW. I highly recommend working with Craig! He wa After a horrible experience at BMW North Scottsdale, I had the best experience with Craig st Chapman BMW. I highly recommend working with Craig! He was professional, knowledges and great to work with. More

Wonderful experience What a great experience, Craig was so helpful and informative. This Is our second i3 from Chapman BMW and buying from Craig! Thanks for making the p What a great experience, Craig was so helpful and informative. This Is our second i3 from Chapman BMW and buying from Craig! Thanks for making the purchase fun and easy! More

Great Ultimate Driving Experience! I purchased my second BMW from Joe Lena this past Tuesday, October 16th! My husband and I made a 1 PM appointment with Joe, and he called to confirm- I purchased my second BMW from Joe Lena this past Tuesday, October 16th! My husband and I made a 1 PM appointment with Joe, and he called to confirm- I leased my first BMW sports coupe in late 2015- a 2016, and Joe gave me an excellent trade- applying some of those $’s to my lease! My intent, last Tuesday, was to purchase a 2019 2 series Coupe, I left with a 2019 4 series with my same red leather that I love! Joe put together a great deal and made sure I left feeling comfortable with John and the Genius team... it was all so seamless! Joe is a true professional! I could not be happier with Joe Lena and Chapman BMW! Thank you! Jan Abrams More

Unsurpassed (in our experience) Service & Sales contacts My service rep Bob Molnick, offered to see if he could que up my car earlier than my 9AM appt on 10/8 since I'd come in 45 minutes early to which I gl My service rep Bob Molnick, offered to see if he could que up my car earlier than my 9AM appt on 10/8 since I'd come in 45 minutes early to which I gleefully answered, "of course". After Bob actually made that happen, I sauntered into the showroom to compare stickers of models similar to my '15 428 CV I'd brought in for service as well as our '18 530 Sedan at home. While browsing, your Sales rep Steve Murphy approched me and asked if I had any questions.I did, to which he gave me both informative verbal information as well as showed me how certain things worked on the 4 & 5 series in the showroom. I was especially grateful for having learned things about my cars I wasn't using. Unusual for both Service & Sales agents to be so helpful that I'd take such notice as to actually write a review this experience. Would that it were true for other branches of your corporation.You wouldn't need "GENIUSES" which albeit at other branches, gave us shorter shrift during our encounters with them leaving us wanting for information. Not egregious on their part but certainly noticeable. Your outfit @ Camelback stands out from many luxury auto dealerships in PHX as well as other cities we've lived in, for which we are grateful. Kudo's to Chapman Camelback management who apparently pay attention to sensitive customer detail in both hiring & training of your corporate representatives. More

New Car Purchase - M4 Let me start my review by saying I am a long-time BMW car enthusiast and I have purchased more than ten of them over the past 20 years. I have worked Let me start my review by saying I am a long-time BMW car enthusiast and I have purchased more than ten of them over the past 20 years. I have worked with all three of the local BMW dealerships and each have their pros and cons. The majority of purchases over the years have been with North Scottsdale (Penske) quite simply because of sales representative I worked with and their willingness to strike a better deal. I had a very poor sales/demo encounter with Chapman over 20 years ago at their McDowell Road location and I simply did not go back because of it. However, I was in the market for a new M4 and knew exactly what I was looking for and unfortunately North Scottsdale did not have it in the near future. Thus, I decided to give Chapman on Camelback an opportunity to earn my business. My sales representative was a nice man and I believe he sincerely tried to broker a fair deal. This unfortunately is where the positive review ends and the unsatisfactory part of the story begins. I am a very prepared buyer and I do my research on the vehicles I purchase. I went in with a specific set of options I desired and fair purchase price. I made my best offer right from the beginning and justified my pricing. Nearly five hours later we reached an agreement point which was just unbelievable. The deal could have been closed in an hour but they used the "keep him in the dealership as long as possible" to try wear me down. Poor use of my time and theirs. The deal was struck in the midpoint and we could have gotten there much sooner. My second issue revolves around a carbon fiber rear spoiler that was included in the deal. The spoiler was to be installed on a dealer "we owe" along with window tint. I returned several days later to the service department to have both items completed. Ernie my service advisor was excellent. I received the car back and all looked good...very satisfied. The new car sat in my garage for several days unused and I noticed upon inspection of the rear spoiler it was separating from the trunk. I was very surprised and disappointed in the quality of the install. I called my sales representative twice (voice mails) and the Sales Manager (also voice mail) to advise them of my concerns and disappointment. Neither have returned my call to date nearly a week later. Fortunately, Ernie the service advisor was much more responsive and scheduled me to back in the next day to have the problem corrected. When I asked how this could have happened, he advised me the service department (and the qualified technician) did not perform the install???? He indicated that my sales representative insisted that he would install it personally. Needless to say I was floored on why the dealership would allow a non-qualified individual perform this install on my brand new car. I had waited nearly 15 years to purchase this type of vehicle (dream car) and my sales experience was quickly turning into a nightmare. Ernie and the service technician Sean did a great job on getting the spoiler removed and reinstalled correctly...kudos to them! However, the Sales Department failed miserably on multiple dimensions of this customer transaction. Buyer beware...it seems very apparent they cut corners to save money on the install of my spoiler, they dragged out the purchase negotiation time to try gain advantage, they allowed (condoned) unqualified individuals to perform services on my vehicle, and no one from the Sales organization has taken the time to explain, apologize, or tried to regain my goodwill for the errors they made. Simply fixing what should have been done right the first time is not a satisfactory customer service experience. I mentioned to three separate dealer representatives that I would like a call back from the dealership Sales Manager or General Manager. I have heard nothing back and at this point it is too late...the customer relationship damage is done. I hope this review serves notice to Chapman that every transaction matters...now many others know my story. There is no excuse for lack of follow-up and not treating each customer as valued. The senior leadership of the dealership failed on this one and that will be reflected in my upcoming BMW Manufacturer survey. More