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Chapman Acura
Tucson, AZ
156 Reviews
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156 Reviews of Chapman Acura
July 27, 2012
We went to chapman Acura to look for a van that we found on the internet. When we got there we met with Eddie Rush who was a great salesman he was quick and he was real good to us. Unfortunately when we a on the internet. When we got there we met with Eddie Rush who was a great salesman he was quick and he was real good to us. Unfortunately when we asked to have a break down of the charges we met Jeremy who we didn't think had our best intrests in mind. That is whay I gave the rating I did. More
by langedemort
Employees Worked With
Eddie Rush
July 22, 2012
My Salesman Nariman (A+) is more than helpful. Very pleased with my used vehicle. When i bought my vehicle it was a great experience very friendly service. Vehicle was presented in a very professional pleased with my used vehicle. When i bought my vehicle it was a great experience very friendly service. Vehicle was presented in a very professional manner and made me feel confident in my purchase. Very good sales team i cannot say enough. Thank you Chapman Acura More
by kahluarules
Employees Worked With
Nariman Azizi
May 20, 2012
The best testimonial is the fact that my 02 Acura TL has 220K and it keeps running without any major challenges. I drive a lot and have service regularly but mostly it is only an oil change or routine main 220K and it keeps running without any major challenges. I drive a lot and have service regularly but mostly it is only an oil change or routine maintenance. Way to go service team at Chapman Acura. More
by grodzkia
Employees Worked With
Joe Casano & Charlie?
May 08, 2012
I recently went to Chapman Acura for a minor service visit. Everything went as expected, and Steve was helpful as usual. Why the bad overall experience? For the third time, I had change stolen from visit. Everything went as expected, and Steve was helpful as usual. Why the bad overall experience? For the third time, I had change stolen from my car's change holder. The first time I noticed change missing after a service visit, I did not connect the two. After the first incident, I decided to record the exact amount of change in my change holder before every visit. Sure enough, I had change stolen, again. I wrote an e-mail and spoke to Larry (who was my service advisor at the time) who expressed concern and indicated that it was most likely the detailing department that was to blame. The third time, on 05/07/2012, I counted my change before my service visit. After my car was brought back, I counted the change, and sure enough half of my quarters were missing. I spoke with Steve right away, and he also mentioned the department that does the washing as the culprit and told me to tell him at my next visit so he can try to figure out what's happened. What really bothers me is no one really seems that surprised this happens. Is theft acceptable at Chapman Acura? What if my iPod/watch/wallet goes missing next time, is that just the detailing department's fault? Sorry, but if I give you the keys to my car, you are responsible for what happens to it, you can't just point the finger at someone else and walk away. If I would be in charge, I would immediately go and find out who exactly washed/vacuumed the car, and interrogate each employee to find out who keeps stealing things from the dealership's customers. I don't care if it's a penny, theft is theft and is not acceptable on any level. I really wish the service department would take this seriously, because otherwise they seem like good people to work with. For everyone else, count your change before your visit and see if you get it all back. Unless I'm the only one that keeps getting things stolen, I bet you'd find a good chunk of it missing. More
by quikky
Employees Worked With
Steve
April 29, 2012
Everyone at Chapman Acura is friendly and very helpful. Joe and Steve in the service department are wonderful and Jeremy Willard in Sales is wonderful! I highly recommend this dealership to everyone I kno Joe and Steve in the service department are wonderful and Jeremy Willard in Sales is wonderful! I highly recommend this dealership to everyone I know! More
by jcdayaz
Employees Worked With
Joe
April 12, 2012
Making an appointment was easy. We arrived on time and were out in a timely manner. The coffee and other treats were a bonus. The replaced speakers work well and it wonderful that our car was washed! were out in a timely manner. The coffee and other treats were a bonus. The replaced speakers work well and it wonderful that our car was washed! More
by pamaleechurchill
Employees Worked With
Service Department
April 04, 2012
As usual,the quality of work done by your service techs was excellent. The work was also accomplished in the estimated time period making this an overall good experience. was excellent. The work was also accomplished in the estimated time period making this an overall good experience. More
by James K. Wiemann
Employees Worked With
Joe
March 31, 2012
The headlights are always turned off and not put back on auto when finished. I brought this to their attention and was basically dismissed as not important. This is a safety issue and should be corrected. I auto when finished. I brought this to their attention and was basically dismissed as not important. This is a safety issue and should be corrected. I found the employee regarding the request to be unacceptable. Steve does a fine job but was busy with another customer when I made the comment about the headlights. I do not know the name of the service rep who I spoke about the issue with. More
by Herb Weber
Employees Worked With
Steve
March 14, 2012
As always, Joe gave me absolutely great service. He provided a prompt appointment, loaner vehicle, friendly interaction, repairs that met expectations, and a car wash when as part of the service. I sh provided a prompt appointment, loaner vehicle, friendly interaction, repairs that met expectations, and a car wash when as part of the service. I should add that he was available by phone in advance to discuss the issue. More
by david lieberthal
Employees Worked With
Joe Cessano
March 10, 2012
Quick efficient service and fast checking of service records. Only thing you need is cross-dealership updating of service records for the 2/3 of us Tucson customers with multiple residences who have to records. Only thing you need is cross-dealership updating of service records for the 2/3 of us Tucson customers with multiple residences who have to deal with multiple Acura dealers for service. RC Carlson More
by rccarl
Employees Worked With
not sure
