Causeway Nissan

Very good experience I went to look at a used vehicle and possibly trade in my current 2014 Nissan 370Z and I really liked my sales man Joe Hughes. He didn't rush me with I went to look at a used vehicle and possibly trade in my current 2014 Nissan 370Z and I really liked my sales man Joe Hughes. He didn't rush me with the test drive and we took more time then usual so I could get familiar with the handling. He seemed just as interested in what all the different buttons did as much as I did. I like that the dealership was offering free oil changes for the life of the car which was a big plus and a free car loaner if I ever needed to keep my car there for maintenance. You could probably save some money in advertising by elimatining the radio ppl on microphones out front since most ppl walk past them quickly to get away from them, they seem like a nusiance. I wasn't able to make a deal since I have more negative equity in my car then the payoff and could not afford the monthly quote or the high down payment. I would buy my next car here once my current car is paid off. I found the employee morale to be very friendly and not pushy. I'll be taking my car here for oil changes since I only get them done at a Nissan dealership due to the kind of car I have I want them done right and not by a cheap place that may cut corners or give inaccurate information. I do know my cars and have come across places that brush me aside when I make a suggestion about my vehicle acting as if I don't know what I'm talking about based on me being a small female but I don't think I will get that reaction here. More

New truck purchase We bought a new truck at causeway and our experience was fantastic. Our salesman, Greg, was personable, professional and extremely knowledgeable. Beca We bought a new truck at causeway and our experience was fantastic. Our salesman, Greg, was personable, professional and extremely knowledgeable. Because of him, we will continue to buy all our cars at causeway Nissan! More

New Car Deal NOT Greg was friendly to deal with, mainly only because he wanted the sale. Admittedly, I made an error in purchasing my car there because I trusted Gre Greg was friendly to deal with, mainly only because he wanted the sale. Admittedly, I made an error in purchasing my car there because I trusted Greg. After leaving the dealership I had a friend look over my deal, only to realize what I feared the most, I paid FULL price for the vehicle if not more. They sold me a car for $33,830 with a sticker price of $29,925. They add on over $1,600 on every car for items that probably cost them no more than $500. I went back to speak to Greg with facts and figures to prove my point, to no avail. Even speaking with the GM, who basically said oh well, got up and said if you need any other assistance call me and walked away. They talk around all the wonderful things they did for me, as in doing me a favor in giving me as much of a trade in value as they did. When they pulled up their figure from Kelly Blue Book, I pulled up mine and showed a $1133 difference above theirs. They tried to tell me that they gave me $1250 in rebates, while in fact Nissan gave that as incentive, and had nothing to do with the salesman. As Greg himself stated in our discussion, he gave me a whopping $500 off the price of the car. Bottom line, if you are looking to purchase a vehicle for sticker price plus dealer add-ons, this is your place. If you want to make a deal, go someplace else! More

Waited around for over an hour they didn't bother to fix Scheduled my appointment over 2 weeks in advance for my 3 month old car I was forced into buying since they wouldn't allow me to buy out my last lease Scheduled my appointment over 2 weeks in advance for my 3 month old car I was forced into buying since they wouldn't allow me to buy out my last lease. When I originally called them I told them my car is flashing with a TPMS error. They asked if I needed a loaner car I said yes just to go food shopping while they work on it. Friday before my Monday appointment they called and said there was a problem with the loaner car. Monday morning I went in she said I could get one but after 15-20 minutes of paperwork just for the loaner. Normally you can just walk in and they have it done for you. So I waited around instead. When my car was fine the woman asked me if I put air in my tires since the psi was all high 40s and 50s. Nope I've never done that, why should I my car is only 3 months old. Nice to find out the dealership sold me the car like that. As I was driving away all the lights came back on and I noticed the car wasn't reading the psi still. I called them back and she told me they didn't have the tool to fix my car. Why the heck did I wait around of they didn't even have the proper tool and all the did was turn off the lights to make it look like they did something. Avoid all causeways or you'll be sorry More

3 Strikes!!! STRIKE ONE: I purchased my vehicle from Causeway Nissan a little over 3 years ago. I knew the exact options and vehicle I wanted (2013 Nissan Altim STRIKE ONE: I purchased my vehicle from Causeway Nissan a little over 3 years ago. I knew the exact options and vehicle I wanted (2013 Nissan Altima SV 2.5L) and after negotiating with several dealerships decided to purchase the vehicle here. The vehicle was not in stock so they would be transferring it from another dealership in VA. I signed the contract specifying the VIN # of this vehicle and it was supposedly scheduled to be delivered that Wednesday. Wednesday came and I did not hear from my salesman, tried to contact him several times Thursday and Friday but no return call? Saturday I went to the dealership to see why I have not received a phone call updating me with the status or my vehicle... The manager was able to get in contact with my salesman who stated the other dealership sold the car out from under me (even though I had a signed contract with that particular VIN). They said they would look to locate another Altima with those options. Monday, Nissan sent me a survey asking how I liked my new vehicle which I filled out negatively as can be expected. Monday night I received a call from Uly a sales manager at Causeway who worked quickly to locate me a different vehicle and provided me a new salesman to make the purchase through which went flawless. I received the car I wanted a couple days later. Uly has since left Causeway and hopefully moved on to bigger and better things. STRIKE TWO: About a year and a half ago I noticed my vehicle's interior becoming saturated. The seats, dash, roof liner were all dry but the carpet was receiving a decent amount of water. I took it to Causeway several times and they insisted it was the sunroof . It continued to happen and I opened a claim up with Nissan. Nissan sent a Nissan Technical Specialist to work with Causeway since they were unable to find the root cause. He questioned why they continued to look into the sunroof if the roof lining showed no sign of water intrusion. They pulled the entire interior of my vehicle out and located the problem in the AC condenser hose. Nissan provided me with a new hose, bracket and carpet and the issue was finally resolved. I question the technical expertise of the technicians working on the vehicles at Causeway after this experience. STRIKE THREE: Two weeks ago with 72K miles on my vehicle the CVT transmission went. Causeway service technicians confirmed that this was indeed the CVT and it requires a replacement transmission. By purchasing this vehicle brand new from Causeway Nissan only 3 years ago, these were the types of problems I was trying to avoid. After a quick Google search I was able to find many other dissatisfied 2013 Nissan owners with CVTs issue and found that Nissan had even extended their CVT warranty on models before 2011 due to known defects which now covers issues experienced for 10 years - 120,000 miles. Greg the service representatives at Causeway recommended I open a claim with Nissan which I have already done and Nissan agreed to cover the cost of the parts but not the labor. They have suggested speaking with a Manager at Causeway in order to discuss labor costs. I have heard back from the manager (Tony) and he stated that I am responsible for the labor costs which are close to $1000. They also mentioned the repair would only come with a one year - 12,000 mile warranty and I am not eligible for any "Goodwill funding" because my vehicle has over 60,000 miles. The real kicker was the Causeway Service Reps were unsure if the replacement transmission contained any upgraded components from the discrepant transmissions currently experiencing problems in my vehicle. After buying two vehicles from Causeway within the past three years I would think that Causeway would also provide some type of assistance/lower rate for the labor costs. This is not the case and they will be charging the same hourly service rate on the failed product they sold me as they would for someone who purchased the car from another dealership coming in for work. I understand that they are not responsible for the design flaws but I am very disappointed with their customer loyalty especially to local repeat costumers. Beware purchasing your vehicles and having them serviced here!!! More

service is a scam tried to allow honest service several times....my FREE OIL CHANGE IS A SCAM....ALWAYS TOLD I NEED THE SAME WORK THATS BEEN DONE ALREADY.....DONE WITH tried to allow honest service several times....my FREE OIL CHANGE IS A SCAM....ALWAYS TOLD I NEED THE SAME WORK THATS BEEN DONE ALREADY.....DONE WITH CAUSEWAY...RATHER PAY GOODYEAR......I GAVE YOU TWO CHANCES TO BE HONEST....YOU FAILED.....SOCIAL MEDIA IS A POWERFUL WEAPON.... More

Dan McMahon I recently purchased a vehicle from Nissan I was very pleased how professional Dan McMahan and Chris Varner were and how easy the process was. They no I recently purchased a vehicle from Nissan I was very pleased how professional Dan McMahan and Chris Varner were and how easy the process was. They not only sold the car but gave me the knowledge of all the features available too me as well as programed my phone to be able to access Bluetooth. It was a pleasure and I highly recommend them. More

Terrific experience from A to Z Buying a car was as easy and painless as it could be. The experts here at Causeway went above and beyond to make this as easy as possible. A special Buying a car was as easy and painless as it could be. The experts here at Causeway went above and beyond to make this as easy as possible. A special thank you to Bobby Winter. More

Awesome Dealership I went to Causeway not expecting to get anything within budget. Bobby was my salesman and he was able to find something that was within my means and e I went to Causeway not expecting to get anything within budget. Bobby was my salesman and he was able to find something that was within my means and exceed my expectation of what I thought was possible. And Ryan was able to make the deal with Nissan for me. I'm overly joyed by the whole experience and I absolutely love my new car. Thank you again for a fantastic experience! More

GLAD I WENT THERE THIS IS THE BEST EXPERIENCE I HAVE HAD BUYING A CAR ! All my questions were answered and they let me use the car overnight . i love my rogue! The st THIS IS THE BEST EXPERIENCE I HAVE HAD BUYING A CAR ! All my questions were answered and they let me use the car overnight . i love my rogue! The staff was very friendly and idid not feel pressured to buy at any time. the salesmen was an older guy but really took his time to make sure i felt comfortable and he showed me how to set up my bluetooth and navigation. I would definitely buy here again plus they gave me free oil changes for life! More