Castle Rock Ford

They were respectful, knowledgeable and helpful. Service was done right out front of my apartment and the tech didn’t leave any messes. He put a tarp down to catch any drips. 5/5 I’d recommend Service was done right out front of my apartment and the tech didn’t leave any messes. He put a tarp down to catch any drips. 5/5 I’d recommend More

Chris is the service dept was very helpful and took care of my issue quickly with constant communications. of my issue quickly with constant communications. More

Definitely love the pickup and delivery of my car! It was seamless and so easy. Will use this service again! It was seamless and so easy. Will use this service again! More

Unless given a really good reason I would not, unfortunately, recommend this service center. Their pickup and delivery was excellent. However the "technician" was unable to locate the key for the unfortunately, recommend this service center. Their pickup and delivery was excellent. However the "technician" was unable to locate the key for the wheel locks, even after being told that it was either in the glove box or with the spare tire. (it was in the spare tire tray) As a result the service and inspections were left incomplete, but they did offer to replace the wheel locks unnecessarily for $104.99. I have responded to the 2-3 emails that I have received with my disappointment as I do not like to give average to negative reviews. crickets.... More

Good service. A little pricey. As far as I know, everything is good. I’ll know more later. A little pricey. As far as I know, everything is good. I’ll know more later. More

Everything was handled in a professional manner ~ courteously and quickly. I liked receiving the text updates. I drive up from Colorado Springs and will continue to do so because of the level of serv courteously and quickly. I liked receiving the text updates. I drive up from Colorado Springs and will continue to do so because of the level of service I received. More

I really like the remote service option. Having the technician come to your location is fantastic and convenient. Having the technician come to your location is fantastic and convenient. More

Poor communication with service writer, no transparency either. Was told transmission was on back order, eventually found that that was said as a lazy answer to buy more time. Transmission was lost with th either. Was told transmission was on back order, eventually found that that was said as a lazy answer to buy more time. Transmission was lost with the shipping service for over 2 months. There was no proactive actions taken by the service department to keep track of the part. There was no compensation for my time. My vehicle was at the shop for 4 months. More

I received excellent service on my recall item. Nick was professional and and a great communicator. Nick reached out to make sure I got an appointment that worked for me. I received texts every st Nick was professional and and a great communicator. Nick reached out to make sure I got an appointment that worked for me. I received texts every step of the way. I am very pleased with the service! Thank you. More

The service team under promised, and over delivered! I was very pleased with the service. I was very pleased with the service. More