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Castle Rock Ford

Castle Rock, CO

4.5
1,137 Reviews

1404 S. Wilcox St

Castle Rock, CO

80104

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1,137 Reviews of Castle Rock Ford

August 11, 2022

My husband and I live in Montana. We found a pre-owned Jeep online that we were interested in so I posted a few questions on the website. Within minutes I was contacted by the dealer More

by Dena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook, Cory Lyons
Aug 11, 2022 -

Dena responded

Great working with Brian Cook at Castle Rock Ford! He made buying pre/owned Jeep completely online so easy. Thanks!

Aug 13, 2022 -

Castle Rock Ford responded

Dena, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Congratulations on your new Jeep!

July 22, 2022

Great service! My service advisor was very knowledgeable and super informative. I will be coming back. More

by pike.isles.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrina
Jul 23, 2022 -

Castle Rock Ford responded

We are thrilled to see you had a great experience, pike.isles.0. Thank you very much for your feedback and we hope to work with you more in the future.

July 20, 2022

Kara was awsome and friendly. She was out sick durring my service so things got a bit mixed up. I'll return only if I deal with Kara. More

by mrdavetr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kara
Jul 20, 2022 -

Castle Rock Ford responded

Thank you for the feedback and your patronage to our dealership, mrdavetr! Please let us know if there's anything else we can do for you, as we look forward to delivering you a five-star experience down the road.

July 17, 2022

We have purchased two pre-owned vehicles from this dealership, and the service was exceptional each time. From the sales staff to financing to management, everyone is friendly and helpful. Highly reco More

by s.grazier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Steven Crawford
Jul 18, 2022 -

Castle Rock Ford responded

Your kind words mean a lot to us, s.grazier. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.

July 01, 2022

I ordered a Ford F-150 at the Lariat trim level and waited 6 months for it to deliver I arrived with financing in hand and a clear title to close a very clean deal. After getting a soft quote of $30 t More

by Dartflyfisherman
Recommend Dealer
No
Employees Worked With
Corey
Jul 02, 2022 -

Castle Rock Ford responded

We are so disappointed to learn of this situation you have described, Dartflyfisherman. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (720) 733-7004 at your earliest convenience so our team members, James or Pat, can work with you on this matter. We look forward to speaking with you soon. Take care!

Jul 02, 2022 -

Dartflyfisherman responded

How about a response right here?

Jul 05, 2022 -

Castle Rock Ford responded

Dartflyfisherman, would you like someone to reach out to you directly? At your convenience, please send your name and best contact information to: customerexperience@4040group.com so that we can have someone contact you regarding your concerns. Thank you!

June 29, 2022

Jimmy Ford is the most sweetest, kindest, knowledgeable, down to earth, respectful person in the HISTORY of car sales. CHEERS to buying our 4th car with you in a 1 year period!!! I wouldn’t ever go anywh More

by Kbpearldollar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford
Jun 30, 2022 -

Castle Rock Ford responded

Thank you for the awesome feedback and your family’s patronage to our dealership, Kendall! Jimmy takes customer service very seriously and we are thrilled to know that you are satisfied with his services time and time again. Please let us know if there is anything else, we can do for you.

June 04, 2022

They treated me so poorly, I decided not to purchase the truck I ordered and waited six months for. More

by taysiamarie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Sidener, Kaley Hughes
Jun 06, 2022 -

Castle Rock Ford responded

We are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (720) 733-7004 at your earliest convenience so our team members, James or Pat, can work with you on this matter. We look forward to speaking with you soon. Take care.

May 31, 2022

Great work and got everything done with the mindset of getting me on my camping trip deadline. Maddie was amazingly helpful and the communication was top notch. Will use this dealer over all other ford lo More

by cwleiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie
Jun 01, 2022 -

Castle Rock Ford responded

Thank you, cwleiser! We are incredibly grateful that you took the time to leave us such awesome feedback and we look forward to helping you with all your automotive needs.

May 15, 2022

Lale Nenadovic was great to work with and overall we had an excellent experience. He worked very hard to find a vehicle to meet our needs and desires. I'd highly recommend him, and look forward to working More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lale Nenadovic
May 16, 2022 -

Castle Rock Ford responded

Thank you for writing this great review and recommendation, Gary! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Congratulations on your new vehicle!

April 26, 2022

Joshua Lank went above and beyond to help us with our needs and our specific situation. His knowledge is incredible and his customer service is outstanding. We have never been treated with the upmost res More

by Alicia Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lank
Apr 27, 2022 -

Castle Rock Ford responded

Thank you, Alicia, we love hearing from happy customers! We know that buying a car is an important decision and it is awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle.

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