Castle Rock Ford

I was able to schedule my appointment and get my Explorer serviced without any hassle. serviced without any hassle. More

Great team, great atmosphere, Never a good day taking your car to the shop. But the people here make it easier to handle! Pickup and drop off service is so nice! I suggest if you can definitely ask about your car to the shop. But the people here make it easier to handle! Pickup and drop off service is so nice! I suggest if you can definitely ask about that! Dropped my car off back at my place of work when it was done! More

The dealership is fine. The service was fine. But the remodel which removed any kind of quiet room stinks. I heard it was a requirement from Ford motor, but whoever made tha The service was fine. But the remodel which removed any kind of quiet room stinks. I heard it was a requirement from Ford motor, but whoever made that out of touch decision didn’t think it through very well. More

Joel was great! He was very communicative about our car’s progress. And, it was done earlier than estimated. He was very communicative about our car’s progress. And, it was done earlier than estimated. More

They serviced everything I requested and informed me what needed to be done. They're also personable yet professional. I trust them with my vehicle. needed to be done. They're also personable yet professional. I trust them with my vehicle. More

Easy to schedule an oil change and tire rotation. Great communication from the staff while I waited. Very pleased with the service! Great communication from the staff while I waited. Very pleased with the service! More

Did not put glove compartment back together after changing cargo filter. Did not notice it until I got back home changing cargo filter. Did not notice it until I got back home More

Always great fast reliable service. Easy to make appointments and quick check in service always. Easy to make appointments and quick check in service always. More

I’ve not really had issues here in the past, but this last time was an exception. I took my brand new 2023 F-150 Tremor in for an oil change and tire rotation (5,000 miles). There is now a grinding in t last time was an exception. I took my brand new 2023 F-150 Tremor in for an oil change and tire rotation (5,000 miles). There is now a grinding in the wheel well when turning too sharply and/or coming off of a bump, like a driveway. I took it back to them and they agreed there is a noise now. However, did not offer to fix it and basically said “good luck”. Pretty terrible customer service on this one, in my opinion. More

I was charged too much. My evaporative shield fell off as I drove out of the parking lot after I picked up my car. My evaporative shield fell off as I drove out of the parking lot after I picked up my car. More