Castle Rock Ford

Seems there was some miscommunication and the expectations weren't met with time frames. I was told when I dropped my truck off for work that it would be 3-4 days for repairs. At the end of day 4 expectations weren't met with time frames. I was told when I dropped my truck off for work that it would be 3-4 days for repairs. At the end of day 4 I followed up and was told that the 3-4 days was for diagnostic. I was told differently at initial consultation. At this point I requested a loaner which was provided, so I'm thankful for that. It was at this time I was told it would be the end of the week for repairs to be completed. At the end of the week I didn't receive any messages or follow up to let me know there were delays. I got my truck a week later, 7 days after expected. The notice I received was from your automated system only. I did not hear from the service adviser during, or after completion of repair. More

Took my Bronco in for a rear sway bar installation (I brought the parts and all the hardware purchased from Ford). The price wasn't cheap but they installed it properly and promptly. brought the parts and all the hardware purchased from Ford). The price wasn't cheap but they installed it properly and promptly. More

Quick and personalized responses to questions and status of the repair. Great experience. Ready when promised. of the repair. Great experience. Ready when promised. More

Great service experience. Gary was very informative and kept me updated on the progress of my repairs. A++ Gary was very informative and kept me updated on the progress of my repairs. A++ More

Mikey was awesome! He was friendly, knowledgeable, and made our car buying experience a pleasure. Thank you. He was friendly, knowledgeable, and made our car buying experience a pleasure. Thank you. More

Amber does a great job as Quicklane advisor. Happy customer based on service. No more words to say. Happy customer based on service. No more words to say. More

Very good and professional service. Thank you! I'd have given a 5 star but the costs really are increasing. Thank you! I'd have given a 5 star but the costs really are increasing. More

Fastest and easiest, that I ever purchased a car. Alex my salesman was fantastic. The finance person I worked with was great (sorry forgot his name) Alex my salesman was fantastic. The finance person I worked with was great (sorry forgot his name) More

Arriving I was met by Service Adviser Alva Mejia, who greeted me by name and took care of every request. She listened to my concerns, took action to complete the service in a very short while I waited. S greeted me by name and took care of every request. She listened to my concerns, took action to complete the service in a very short while I waited. She has outstanding knowledge and empathy. When I thanked her for making things easy she responded “that’s my job”! Tha actual service was completed flawlessly. Honestly, the best dealer service ever More

Was a super easy experience to work with Dillon. He made the whole process very smooth. He made the whole process very smooth. More