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Castle Rock Ford
Castle Rock, CO
1,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,137 Reviews of Castle Rock Ford
December 03, 2011
Approached dealer with an offer at 8am via website tool, had a response within 15 minutes of them opening at 9am. I received a call and an email directly from the sales manager, who was able to meet the off had a response within 15 minutes of them opening at 9am. I received a call and an email directly from the sales manager, who was able to meet the offer. A quick call took care of a few questions and then I made the 30 minute drive down to Castle Rock. The vehicle was waiting for me to test drive, it took only a few minutes to copy license and basic instructions on the vehicle and I was off. John, the internet manager, told me the best place to go for a few hills and basically said have fun, take your time and see you in a bit. It was kind of nice that I could go sans sales person so I wasn't being sold on the thing the whole time and could investigate everything at my own pace. Car was great, came back and agreed that I wanted to purchase and we went through paper work a quickly as possible, everything was explained thoroughly. Meantime care was prepped and when all paperwork was signed I was out the door. Total time was probably 2.5 hours. Would recommend dealing with these guys, didn't feel like the usual xx or hard sell you receive when going to a dealer lot. They did the standard attempt at upsell on warranties etc during the business doc process but nothing uncomfortable. They were efficient, knowledgeable and friendly, will use and recommend them in the future. No comment on service dept as I haven't used it. More
by sledder
Employees Worked With
John Hatfield and Sean Griffith
November 21, 2011
Nice sales staff, clean showroom and overall pleasant experience. I would recommend this dealership to family and friends. Our 2012 Ford Focus has great styling. Very happy with our choice. experience. I would recommend this dealership to family and friends. Our 2012 Ford Focus has great styling. Very happy with our choice. More
by rbarows
Employees Worked With
Kendall and Scott
July 28, 2011
We were very pleased with all aspects of service from the We were very pleased with all aspects of service from the friendly people at Medved. Shaun was very quick to give us updates on when vehicle was sh We were very pleased with all aspects of service from the friendly people at Medved. Shaun was very quick to give us updates on when vehicle was shipped and when it would arrive. Also Bill who put the paperwork together was very pleasant plus Bill Maffeo was checkin in to see how the process was going. We would definitely recommend Medved to our friends. More
by rvetos
Employees Worked With
3
May 16, 2011
Steve was helpful in getting me the car payment amount that I wanted and felt comfortable with for my budget. He was friendly, courteous & professional at all times. This sales team helped me get my Sync that I wanted and felt comfortable with for my budget. He was friendly, courteous & professional at all times. This sales team helped me get my Sync System running. I feel this team is an asset to the Ford Company name. More
by TMills8500
Employees Worked With
Steve Sigler
April 29, 2011
I have bought trucks and cars from Medved and have used their service department for these vehicles for nearly a decade. The sales department is fairly informative but the main reason I go to the Medved i their service department for these vehicles for nearly a decade. The sales department is fairly informative but the main reason I go to the Medved is their Ford and Chrysler/Dodge service advisors and mechanics. They do everything they can to get the vehicles in and out as quickly as possible. I'll use these guys for my service work - GO MEDVED! More
by badennis1969
Employees Worked With
Paul Baird, Stephan
April 28, 2011
Paul Baird has been taking care of the service of our Jeep vehicles for over 8 years. He has always provided us with excellent service and advice. No one else services our vehicles. Paul always makes Jeep vehicles for over 8 years. He has always provided us with excellent service and advice. No one else services our vehicles. Paul always makes sure we are aware of money saving offers and schedules our servicing needs according to our busy schedule. More
by TDGordon
Employees Worked With
1
April 27, 2011
I wanted to bring to your attention the amazing service that I had on my 2007 Lincoln Navigator this morning (4/27/11). To give a little background – it was nothing earth-shattering that happened. I basi that I had on my 2007 Lincoln Navigator this morning (4/27/11). To give a little background – it was nothing earth-shattering that happened. I basically had an altercation with the side of my garage, and the garage won. This resulted in a shattered taillight and what I can only describe as paint scratching on pretty much the whole rear passenger side of the car. I called Gary Clayton yesterday to see if he would be able to get the part and work me into the schedule and today – not even 24 hours later – the taillight is fixed, the back panel of the car looks like nothing happened, and I’m so thrilled! I really just wanted to take the time to commend everyone who helped me out, from start to finish. John in Parts – who was able to get the part first thing this morning. Gary, for working me in so quickly and getting me in and out in under an hour (and being so nice on top of all that). And especially Donnie Lyday, who took care of the body work, buffed out all the scratches and made it look incredible. I’m not sure what kind of awards you guys have at Medved, but if there are – this was definitely award-winning service. With guys like these in your employ, who take care of things so smoothly and seamlessly, I know I’ll be driving Navigators and servicing them at Medved for many more years to come. More
by tasha916
Employees Worked With
Gary, Donnie, John
March 23, 2011
This dealership was one of the best that I have ever been to purchase a vehicle. Steve & Bea were totally about the buyer's experience. They were friendly all the way from the Steve & Bea to the Tom the fina to purchase a vehicle. Steve & Bea were totally about the buyer's experience. They were friendly all the way from the Steve & Bea to the Tom the financial person and Kendall the Sync Person. They worked as a solid & friendly team. I felt they were all a true asset to the Medved Auto name. I would send anyone asking where to buy a vehicle down to them and know that they would be treated right and fair. More
by TMills8500
Employees Worked With
Steve Sigler
March 15, 2011
I was Garrett's first sale. He did a good job and went and picked up the car I wanted from the Weatridge location and brought it to the Castle Rock location. They were able to trade me out of a car I no and picked up the car I wanted from the Weatridge location and brought it to the Castle Rock location. They were able to trade me out of a car I no longer needed and offered finance rate options. More
by rslewis1
Employees Worked With
Garrett
