Castle Rock Ford

Salesman We were extremely satisfied with the professionalism and courtesy that was extended to us whilst going through the purchasing process, especially with We were extremely satisfied with the professionalism and courtesy that was extended to us whilst going through the purchasing process, especially with the assistance of Jim Davis. More

Difficulty in getting response from service I have a Jeep Cherokee and am trying to get the oil changed, but am having difficulty in getting an appointment. They only will work by appointment, I have a Jeep Cherokee and am trying to get the oil changed, but am having difficulty in getting an appointment. They only will work by appointment, they won't take or return a call, and I am not getting a response from the online appointment system. When I finally drove up to talk to someone, he wasn't very helpful and I finally left. This is one of the reasons I hate dealing with car dealerships, they have no interest in serving the customer. I will never buy another vehicle from MedVed again and will try to avoid using their service department if at all possible. More

Optimum Sales experience My wife and I received an email from Jim Knight about a sales incentive. My wife hates spending time in a dealership so I stopped by to just see what My wife and I received an email from Jim Knight about a sales incentive. My wife hates spending time in a dealership so I stopped by to just see what was possible. We had already looked at the dealership inventory online and had a specific car in mind. I was greeted by Jim in sales. I told him what I was interested in doing and he wasted no time. Jim brought the specific vehicle up. I was running short on time as I had to pick my wife up from her work. Jim went and talked to Mr. Knight. They suggested I use the new vehicle to pick her up and that way I could test drive the car. When my wife and I got back to the dealership Jim & Jim already had deals to present. Mr. Knight thought a lease may be the better way to go. However, he worked very hard to get the most for our trade in and discussed deals with Thomas. The team was able to come up with a purchase deal that met our approval. We were there about 2.5 hours before leaving with our new 2014 Escape. Much better than the usual 4+ hours we have experienced in the past buying other cars. During the time we were kept engaged and informed of what was happening. We were treated with respect. Both Jim's established a positive rapport rather quickly. We will definitely return to MedVed in the future as well as recommend them to anyone looking for a new/used vehicle. Thank you Jim & Jim for giving us Great service! More

They found and fixed the problem within one hour. The waiting room was comfortable and they had wi-fi access so I was able to catch up on e-mails while waiting. waiting room was comfortable and they had wi-fi access so I was able to catch up on e-mails while waiting. More

My car was in the shop for 7 days to fix Crankshaft seal, motor oil gasket, transmission seals and axel seal. After these aforementioned things were repaired it was discovered that there was an issue with t motor oil gasket, transmission seals and axel seal. After these aforementioned things were repaired it was discovered that there was an issue with the starter. I wish I could have gotten my car back sooner (less than a week) but I understand that there were unforeseen additional repairs that needed to be done. Invoice# 231486. I have been a customer of Medved in Castle Rock for 16 years. More

I had problems with my radio going into auto search and the vehicle was under warranty so I needed a dealer to service the vehicle. also I needed the oil changed and vehicles first service. the vehicle was under warranty so I needed a dealer to service the vehicle. also I needed the oil changed and vehicles first service. More

We rated exceptional service because we had to purchase two new trucks within a month due to a car accident. They were so helpful in getting us into a new truck in a timely manner!! Thank you Matt,George a two new trucks within a month due to a car accident. They were so helpful in getting us into a new truck in a timely manner!! Thank you Matt,George and Paul! We appreciate everything you did to make it possible to drive a new truck again!! More

We visited MedVed with the intent of purchasing a new car for my wife. We purchased the a new Ford Escape, the staff were excellent and dealt with a myriad of issues for us with professionalism and expediti for my wife. We purchased the a new Ford Escape, the staff were excellent and dealt with a myriad of issues for us with professionalism and expeditiously as possible. They stayed very late the night before Thanksgiving (well past their closing time) to make sure that we were taken care of. I think that the team that we worked with was excellent and we would recommend them to others. More

These guys are great. Mike was professional and very detailed. The transaction went smooth and painless. Jennifer made the "Tough Part" seem simple and pleasant. Absolutely amazing for a bunch of New Yo detailed. The transaction went smooth and painless. Jennifer made the "Tough Part" seem simple and pleasant. Absolutely amazing for a bunch of New Yorkers!!!!!!!!!! The best experience buying a car I ever had. Thanks guys. More