Castle Mazda Downers Grove

Great sales people, very helpful. This was my first time buying a car and Matt Goldstein made me feel no pressure, he was very helpful showed me everything I needed to know! I am very This was my first time buying a car and Matt Goldstein made me feel no pressure, he was very helpful showed me everything I needed to know! I am very happy with my purchase and would tell anyone to take a look at Pugi! More

Quality product but incompetent staff If you plan on financing your car, make sure that you know exactly what you are getting before you sit down with the financial specialist. They told m If you plan on financing your car, make sure that you know exactly what you are getting before you sit down with the financial specialist. They told me I would get 0% apr for 60mo for the price we negotiated. However, when we sat down with the financial specialist that quickly became a you take the msrp price with 0% apr or the negotiated down price with 5% APR. Luckily I had a check from my bank at 2% that I was able to use, otherwise I would have got up and left right there and then; wasting 5 hrs of my day. Not to mention that the financial specialist is a complete jerk who was trying to rush me out the door. There are also small things such as the car wash they told me about. I specifically asked if they used an automated system with brushes and they said no. Bought the car and came back in a week, was laughed off for asking for a brush-less wash. I'm sorry for not wanting to put my brand new car through a rock throwing machine. They also told me I would get a free seriousxm membership for 6 months but it expired in 3 weeks. I don't like seriousxm so I don't mind, but that doesn't change the fact that they lied to me. More

First new car bought! Our sales person rocked! This past weekend was my first time buying a brand new car and Pugi made it a great experience! Our sales person was Joseph Lyons. He normally deals This past weekend was my first time buying a brand new car and Pugi made it a great experience! Our sales person was Joseph Lyons. He normally deals with online sales but he didn't hesitate to assist us on the sales floor. He was personable, humorous, patient, easy to get along with, he worked with us and our budget, he answered our questions honestly and never pressured us. We stopped at a few other dealerships before this one and this was the most pleasant experience out of all of them, which made our decision even easier. We highly recommend going to Pugi if you want great customer service and a reliable great looking vehicle. We also give Joseph Lyons the highest rating possible! He made this important decision come together perfectly! More

I will recomend pugi mazda to my friends. Thank you Mirta. Mirta Guerrero explain us every detail inside and out of the mazda CX5. She is a very pleasant person to talk too. iam urging my girlf Mirta Guerrero explain us every detail inside and out of the mazda CX5. She is a very pleasant person to talk too. iam urging my girlfriend to trade her car with you guys. More

Two time winner This is my second vehicle I have purchased from Pugi and the experience I have had both throughout the purchase and during the last three years with t This is my second vehicle I have purchased from Pugi and the experience I have had both throughout the purchase and during the last three years with the service department has been outstanding. From the top (Mike) down this is a friendly and service oriented dealership that I would recommend to all. More

Great accommodation and service They're very accommodating, and they give me a lot of options to purchase. I am very happy with my Mazda CX-5! Will recommend them to my friends and f They're very accommodating, and they give me a lot of options to purchase. I am very happy with my Mazda CX-5! Will recommend them to my friends and family. More

Amazing First Time Buying Experience This past weekend was my first time buying a car and Pugi made it a great experience! I had been talking to my salesman Jesse for a months about purch This past weekend was my first time buying a car and Pugi made it a great experience! I had been talking to my salesman Jesse for a months about purchasing a Mazda 3. He's been very patient and kept constant contact with me the entire time over the course of the past few months. When my mom and I walked into the dealership, he immediately grabbed the exact car I was looking for and had it waiting for us. He was very honest and never pressured us. Mike the finance guy was really nice also and was also pretty honest with us about how much I would be paying. Also, if you want competitive pricing on your car insurance I would suggest talking to the Allstate representitive they have on hand there named Parnell. He was extremely nice, knowledgeable and gave us really great information about changing my policy. I was expecting to be stuck there all day, but surprisingly we were only there for a few hours. Most dealerships are shady and require you not to expect much out of them, but I was extremely happy with my experience at Pugi and I highly recommend going there if you want to purchase a Mazda! More

Chris Calari was great to work with. They were going out of their way for me to have a car sent to Downers Grove. I ended up buying one they already had. I would highly recommend all the They were going out of their way for me to have a car sent to Downers Grove. I ended up buying one they already had. I would highly recommend all the people here. More

First Service visit on car that was purchased here. BEWARE! I came in for my first service visit. Since I purchased my car there in march I was told that oil change and tire rotation is for free. I was greeted I came in for my first service visit. Since I purchased my car there in march I was told that oil change and tire rotation is for free. I was greeted by Joel the service advisor. I told him I am here for my first oil change and I had purchase the car here in march. He said great that the first visit the oil change is on the house but I have to pay for the tire rotation on the car for $19.99 since it is not cover. I thought it was weird because a few days earlier the girl at the dealership said both oil and rotation is for free. I didn't want to argue with Joel so I decline the tire rotation. Later on I called back and talk to the service manager John and not once was he apologized for the mistake. So please future customers please be aware or you will be taken advantage of More

Far More Than Above and Beyond I apologize in advance if this is excessively verbose, this will be a long read. I've read numerous reviews. Products, restaurants, home repair, v I apologize in advance if this is excessively verbose, this will be a long read. I've read numerous reviews. Products, restaurants, home repair, vacation rentals, cellular providers, phone apps, car dealers, you name it. At the very least, hundreds, probably thousands. Far too many to remember. I've never written one, until now. I feel that my recent experience with Pugi Mazda and the individuals involved in my episode more than merit that others should hear. Maybe even demands it. This was my second purchase from a Pugi dealership. My prior purchase from Pugi VW went smoothly, friendly, and quickly. Zero pressure. Easy, friendly negotiation led to an excellent price, and their offer for my trade was more than fair. Even the finance office was a breeze. A positive experience all around, I was happy to recommend Pugi to anyone who asked. All those things applied to my recent purchase as well. I generally dread car dealerships. I've lived and suffered through some of the stereotypical horror stories we all hear about, but in my experience, Pugi just isn't like that at all. My first purchase makes for a nice anecdote. Twice is no fluke. Pugi Mazda did not have the trim/color/interior combo in stock that I asked for, but they located one nearby and traded for it. I arrived on a Tuesday evening to complete the deal, and everything went great, just like the last time. I took delivery and drove the car home. The next day (Wednesday), while showing the car to a friend, I noticed a nasty dent right up against the sunroof that I had missed the night before. There metal was creased and the paint was chipped. Immediate dread. All I could hear in my head was "Uh oh..." (not quite the exact words I was thinking). I went straight back to the dealer, and there was much discussion and uncertainty as to what might've happened and the next course of action. I was insistent that the damage had not occurred in my possession, but even I could gather that while I was telling the truth, of course anyone would say that, regardless. The sales manager, Kiwon Kim, was very calm and very friendly, and offered to fix any and all damage. I replied that I didn't want a repaired car, I wanted a new, pristine one. We discussed that for awhile, and Mr Kim said he simply did not have the authority to approve it on his own. Further, the general manager was away on business and would not be available until Friday at the earliest (this was still Wednesday evening). The owner was currently out of the country altogether. The voices in my head all said "Uh oh..." (well, not quite). The next morning (Thursday), Mr Kim called back and told me that he'd spoken by phone with the general manager, and they were going to replace the car. I said, "Wow, really?!", and he repeated it, just as calm and warm and friendly as could possibly be. The only problem was that they couldn't find a car locally that exactly matched my purchase. There might be one up in Green Bay, or would I be willing to substitute another color. I asked him to please check on the one that matched. He replied that was no problem, but should it work out, would I be ok with the extra miles on the odometer after driving the car back to Chicagoland. I said no problem, he said he'd get back to me asap. Mr Kim called back within an hour to say that that the Green Bay dealer had actually traded that car to a dealer in the Chicago area, and I could have it that afternoon. Not only that, it had been transported by truck, no excess miles. Wow. I returned a few minutes after 4pm. The car was ready. Back into the finance office to nullify the old docs and sign new ones, swap the plates, move my stuff, and I was out the door in the new car by 5, without ever being asked to spend another dime. It wasn't even Friday yet. For me, more than what these good, kind people did, more than the obvious happy ending, was they way they did it. Openly, calmly, always positive. With smiles and good will all around. And let's face it, I'd given my ok, signed the docs, and accepted delivery two days prior. They could have stopped at the cosmetic fix. They could have simply hung me out to dry. They did neither. They went all the way, made it whole, made it right. I have never experienced a commitment to customer service and satisfaction on this level. Everyone involved all said the same thing, that commitment to the client is instilled in everyone there, from the top down. That their owner, Mr Dominic Pugliani, is just one of those rare, special individuals, and that it's contagious. I've seen him many times in different visits, and I have noticed that he looks you right in the eye, and he is always smiling. So I guess I'm a believer, it's not just Koolaid. I would like to specifically thank: Matt Goldstein, sales consultant Mike Kapak, finance manager Kiwon Kim, sales manager Mike Mizwicki, general manager Dominic Pugliani, president Each and every one of these fine people walk the walk. Thank you all for teaching me to never again paint all car dealers with one single broad brush. I hope I'm set for cars for the next several years. But should the need arise, the first place I will visit will be a Pugi dealership. Based on personal experience, I doubt I will find any need to visit a second. More