Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Mazda Downers Grove
Downers Grove, IL
99 Reviews
Welcome to Castle Mazda of Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience.
At Castle Mazda of Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 99 reviews
July 17, 2024
Best customer service at every step at Downers Grove Mazda: competent, informed salesman, on point no xx sales manager pricing, simple end of lease drop off and valuation, clear explanation of CX-90 fea Mazda: competent, informed salesman, on point no xx sales manager pricing, simple end of lease drop off and valuation, clear explanation of CX-90 features and function, no hassle finance paperwork completion, beautiful swift vehicle prep - fastest, easiest, fairest & most professional purchase experience ever! More
by Billj10
Employees Worked With
Alexis Barraza, Anthony Civito, Rudy, Mike Mizwicki
March 22, 2024
Castle Mazda was great! The staff were all friendly and helpful. I worked with Jan who was patient - he answered all my questions, showed me all the gadgets, and overall I h The staff were all friendly and helpful. I worked with Jan who was patient - he answered all my questions, showed me all the gadgets, and overall I had a great experience while I was there. I am so happy with my CX-5! More
by rfadeleye
Employees Worked With
Jan
February 01, 2024
Service department misdiagnosed the issue which led to multiple visits. Joe also failed to inform me of parts delivery and I showed up to the appointment not knowing parts weren't delivered. Horrible. Avo multiple visits. Joe also failed to inform me of parts delivery and I showed up to the appointment not knowing parts weren't delivered. Horrible. Avoid here at all cost. More
by Charles
Employees Worked With
Joe
June 06, 2022
Katy in finance was great and had a really good experience. Also bought a car here many many years ago that was also very smooth. Nice and small, calm dealership, nice service dept as well. Very ha experience. Also bought a car here many many years ago that was also very smooth. Nice and small, calm dealership, nice service dept as well. Very happy and will be coming back here for service and any potential sales down the line too. More
by jmendo
Employees Worked With
Jesse / Katy
November 10, 2021
Had an overall great experience with our online purchase at Pugi. We were about to give-up our vehicle search, as we had wasted so much time at other Mazda dealerships closer to our home. Many dealers w at Pugi. We were about to give-up our vehicle search, as we had wasted so much time at other Mazda dealerships closer to our home. Many dealers were either charging well above MSRP or requiring the additional purchase of undesireable add-ons at retail prices just sell us a new vehicle. I was suspect until the end, but Jesus was consistently honest and upfront, throughout the process, and there were never any hidden surprises. Vehicle condition, delivery and agreed-upon price was as-advertised and Jesus spent some needed time walking us throught the MyMazda app before we drove off the lot. More
by sdownie
Employees Worked With
Jesus Sanchez
May 03, 2021
The best car buying experience i ever had. Bought a new 2021 Mazda 6 hassle free. Pugi Mazda beat my previous best offer and made me feel like family. See Anthony at Pugi Mazda for your next car, you will 2021 Mazda 6 hassle free. Pugi Mazda beat my previous best offer and made me feel like family. See Anthony at Pugi Mazda for your next car, you will not regret it. More
by rickl1776
Employees Worked With
Anthony
March 13, 2020
Excellent!! Kudos to all the folks! I recently purchased my very first Mazda,, and I am loving it!! The whole buying process was pretty painless from start to finish.. CJ worked with I recently purchased my very first Mazda,, and I am loving it!! The whole buying process was pretty painless from start to finish.. CJ worked with me and explained everything I needed to know about the car and followed up in a timely manner whenever I emailed him. Finance Manager Randy made the whole process easy and pleasant.. I know - not something you look forward to but working with Randy I didn't feel pressured. I got a chance to work with Chris Jones in service as well.. He answered and addressed all my concerns. And thanks to Bill Richey for all his help getting this sale finalized. More
by MBM
Employees Worked With
CJ Paro, Randy Baudek, Chris Jones, Bill Richey
