Castle Hyundai Downers Grove

Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle! Castle Hyundai's employees were curious and efficient. Thank you Castle! More

Keith is the best part of the dealership. He was so helpful in helping to get my car serviced and the continued work it still needs. He was so helpful in helping to get my car serviced and the continued work it still needs. More

Is really good dealership good people I recommend them good service and good prices thank you good service and good prices thank you More

Great to deal with. Purchased 2 new cars. Matt was easy to talk to. Simple process. Purchased 2 new cars. Matt was easy to talk to. Simple process. More

Nizar made the car buying process easy and hassle-free! Great experience working with him. Great experience working with him. More

I was informed about every detail of the car and answered every question. The salesman was very kind and knowledgeable in his trade and helpful in every step. every question. The salesman was very kind and knowledgeable in his trade and helpful in every step. More

Always kind and ready to help and service. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy. More

Great and seamless experience! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch! More

The repair center knocked the valve off my tire. Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for over a month! And maybe see another Genesis dealer. Why should someone else have to fix their screw up! Will never use a Castle dealership again! More

TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit o wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it. The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did use 0W-30, but weren't able to key it in properly because it was a "new type of oil". Just a completely nonsensical excuse to try and get me out the door, and I wasn't about to waste any more time after waiting 2 hours for the service to finish. I went home, grabbed some 0W-30 Mobil 1 AFE, and changed the oil myself, making sure to fill a sample bottle when draining to ship out to AMSOIL labs for testing. Lo and behold, they confirmed the sample had 0W-20 viscosity. The way this panned out, it's obviously super unlikely my engine will end up damaged from it, but ONLY because I caught it and immediately remedied it myself. Hyundai specifies 0W-30 for this engine for good reason, and anything thinner WOULD eventually result in adverse effects. This experience has completely killed any possibility of me using a Hyundai dealership service center for maintenance, and also voided a huge selling point in Hyundai's vehicles for me, their 3 year complimentary maintenance - if the free maintenance can result in vehicle damage, what's even the point? Also, they played around with my N mode (track mode) settings. My N Custom 2 setting was set to full sport+ on everything when I got my car back. The car starts in Normal mode and going into, and changing any N mode settings requires several extra steps that are impossible to do on accident. More