Castle Chevrolet of Villa Park - Service Center

Interior Fan Knob upside-down Brought in my vehicle with an issue from a previous dealership. Explained the situation to Anthony that I did not like dealing with that dealership as Brought in my vehicle with an issue from a previous dealership. Explained the situation to Anthony that I did not like dealing with that dealership as I trusted Villa Park Castle more. Explained that the best he can do is spend an hour with his tech to see if the issue can be fixed. When he came 45 minutes later saying the problem was fixed and to have a nice day was awesome. More

Friendly staff The staff is very professional and friendly. And informative when in come down to purchasing a vehicle. Also, the service department is great. They'r The staff is very professional and friendly. And informative when in come down to purchasing a vehicle. Also, the service department is great. They're knowledgeable and will get you in and out when time permits. I will definitely recommend this dealership to my family and friends. More

Service was good, customer service not so good. I already told you in previous statement. I wish your old crew was back. More indifference and not paying attention to what was written on the ticke I already told you in previous statement. I wish your old crew was back. More indifference and not paying attention to what was written on the ticket. I was WAITING and they called my home to tell me my car was ready. Had I not gone to inquire about it, I could have been sitting there for longer than I was. More

Great The first time I bought my truck in I received the worst service every. This time on 12.05.18 the service was awesome. Thanks to Jason. The first time I bought my truck in I received the worst service every. This time on 12.05.18 the service was awesome. Thanks to Jason. More

If its broke, they fix it! They do highlight the problem and walk you through the repairs.. Great demeanor and personal service. Clean work area. They treat you like family. No They do highlight the problem and walk you through the repairs.. Great demeanor and personal service. Clean work area. They treat you like family. No where else would I go. More

Needed oil change and Maintenance 1 package. Marlex took off the tire rotation when I told him I just had my snow tires put on. Chrissy was able to find me a loaner for just an hour so I could de Marlex took off the tire rotation when I told him I just had my snow tires put on. Chrissy was able to find me a loaner for just an hour so I could deliver materials to a customer. The Service team always goes above and beyond! More

Terrible customer relations I purchased a car 1.5 years ago from Castle. One of the reasons was the free “castle difference” service option. When I went in now, I was told this w I purchased a car 1.5 years ago from Castle. One of the reasons was the free “castle difference” service option. When I went in now, I was told this was stopped and service was no longer free of charge. The cashier said she thought they sent out an email about this, but I received nothing in regards to this. I will not return, nor recommend. More

Warranty Repair My vehicle was repaired at no cost under warranty and I was provided with a nice, new, comparable loaner at no charge during the repair. It was as eas My vehicle was repaired at no cost under warranty and I was provided with a nice, new, comparable loaner at no charge during the repair. It was as easy as it gets. More

Bug shield installation Repair was hassle free. Marlex always takes good care of us, and is a pleasure to deal with. Service is prompt and professional every time. Repair was hassle free. Marlex always takes good care of us, and is a pleasure to deal with. Service is prompt and professional every time. More

trusted Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. More