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Castle Chevrolet of Villa Park - Service Center
Villa Park, IL
180 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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180 Reviews of Castle Chevrolet of Villa Park - Service Center
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October 13, 2021
Bought a 2017 Traverse and was told after the first set of tires goes bad they would replace the tires with a new set for free. Now claiming it was a part of the contract so they can’t do it. Also that the of tires goes bad they would replace the tires with a new set for free. Now claiming it was a part of the contract so they can’t do it. Also that the guy who agreed to that doesn’t work there anymore. As if that matters at all to me. Absolute terrible customer service. Got hung up on because I was getting upset. Do your self a favor and go elsewhere. More
by Billyotte34
Employees Worked With
None of these
March 24, 2021
Rude people and do not honor their word...I was quoted a price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price c price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price changed , higher of course, and they refused to honor what the quoted me..the person at the service department was rude and unfriendly. More
by hrabi2004
Employees Worked With
Clemente Garibay
September 11, 2020
I was very impressed with the purchase of my GMC Terrain. The sales team did an amazing job working with my budget and "yes" I left there with a lessor down payment than requested. Everyone was very friendly The sales team did an amazing job working with my budget and "yes" I left there with a lessor down payment than requested. Everyone was very friendly. I also noticed a neat and clean floorroom and waiting room. Their team worked great together to not make a long wait as paperwork was processed. I highly recommend Castle Chevy to my family and friends for future vehicles More
by Feelguud1
Employees Worked With
Katie
August 27, 2020
If I could rate them zero stars I would! Horrible experience with this whole place. The call center, customer service. Especially LOU GUTIERREZ, service manager. Do not get your vehicle serviced here experience with this whole place. The call center, customer service. Especially LOU GUTIERREZ, service manager. Do not get your vehicle serviced here! More
by Daisy J
August 27, 2020
Don’t deal with these clowns! They don’t hold up their end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! More
by Sirtrimble16
Employees Worked With
Other Employees :
Gus Medina, Dave Macaione, Ivan Vujovic, Becky Pirtle
November 08, 2019
FIVE WEEKS WITH NO PART YET The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother is a senior with a rotator cuff injury. So five weeks now with her trying to load groceries into the back seat of her car. Can't get them in and can't get them out! I am afraid that when the snow arrives, she will fall trying to get groceries out of the car. We have made multiple calls and are always told that they can't find the part. I will give one more week then will contact the better business bureau and WGN investigates as well. More
by Porter
Employees Worked With
September 16, 2019
Great My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me More
by loretta.valenzo
Verified CustomerEmployees Worked With
Becky Pirtle
September 12, 2019
Fast & Polite I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work cle I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work clearly. More
by samfran22
Employees Worked With
September 02, 2019
Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. More
by COOKBOOKMAMA12
Employees Worked With
August 28, 2019
Could have been worse So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leakin So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car was ready, it was roughly 5 hours. I believe most shops charge around 160.00 per hour, and I was charged around 200.00. I look at one of the items replaced, valve cover, and they charged 500.00 in labor. I personally cant see this taking more than an hour. I could do it myself maybe in 2 hours. Anthony was courteous and helpful. More
by dlopez14
Employees Worked With
