Castle Chevrolet of Villa Park - Service Center

Amazing Service I had an issue with my car while driving home after work. The issue was that my check engine light was on and the car reduced my speed max 25 miles an I had an issue with my car while driving home after work. The issue was that my check engine light was on and the car reduced my speed max 25 miles an hour. This happened to me when I was on the high way and I was forced to moved over to the shoulder. I called Dana Dangles who I usually work worth at Castle Chevrolet and she immediately got a technician on the phone. The technician told me to turn the car off and wait about 3-5 minutes and then to turn the car back on. This would make the check engine light shut off and allow me to resume normal speed. Dana told me to come to the dealership to get the car checked out and she would get me a loaner. When I got to the dealership everything was taken care of. The loaner was waiting for me and there was no wait time. This was extremely helpful since it was already almost 7 pm and I wanted to get home as soon as possible. I have always had a positive experience at Castle Chevrolet. I am very fortunate to have worked with Dana and she truly takes care of her customers. I was in a serious pickle last night and Dana came through. Thank you! More

Continued horrible service I have had nothing but trouble with the service center here. First I took my cat in for a recall which should be a pretty standard repair. The next da I have had nothing but trouble with the service center here. First I took my cat in for a recall which should be a pretty standard repair. The next day while driving to work I could smell exhaust in my car which got worse and worse. Seems as though they didn't hook things back up correctly so I had exhaust going into my car. To apologize when they fixed it they put me on free oil changes for life. I thought that was a pretty good deal. Flash forward to now I took my car in for my free oil change last week only to find afterwards that my car is dripping oil. Called the service center and told them this to first be told they could fit me in 2 days later then when I said no to be told today but a 4 hour wait. Really you messed up my car had no oil leak before so either you didn't tighten the oil nut or the filter enough take some responsibility for that and take care of your mistake right away. When I arrived the guy I spoke to gave me attitude as well. I will not go back here. I will pay for an oil change else where or do it myself. Save your self some trouble and take your car to on of the other Chevy dealerships in the area. More

My Service for 2016 for a Chevy Malibu. Excellent caring staff attends to the needs of the customer first. Dana helps with my leasing needs. I will recommend Castle Chevrolet to all my frien Excellent caring staff attends to the needs of the customer first. Dana helps with my leasing needs. I will recommend Castle Chevrolet to all my friends and family. More

Dana Dangels Dana is a very professional manager. She knows all the ins and outs of Castle. Without her that place would not run. I know first hand while she was g Dana is a very professional manager. She knows all the ins and outs of Castle. Without her that place would not run. I know first hand while she was gone Castle went down hill. She deserves employee of the month or even year. They should throw in a raise or bonus or whatever they do. Keep being a rockstar Dana. Thankyou and tell your boss to give you a special award or bonus. ?🏻 More

Great Customer Service! Brought truck in for service and Becky, especially, was extremely polite on the phone and in person. She did a fantastic job keeping me updated with w Brought truck in for service and Becky, especially, was extremely polite on the phone and in person. She did a fantastic job keeping me updated with what was going on with the truck. Also with any questions or concerns I had regarding the repair, she was very helpful, and when she wasn't available Tony was also there to tend to my questions and concerns. The bill came out to under the original quote which is always good. Will definitely be bringing in my fleet in for service in future. Looking forward to dealing with these two in the future. More

Professional, Very helpful, Welcoming This was my first time buying a vehicle on my own and they really helped me through it, answered and asked if I had any questions, very professional This was my first time buying a vehicle on my own and they really helped me through it, answered and asked if I had any questions, very professional, and made me feel at ease. Thank you very much :) More

Amazing Service The process of bringing my car to the service drive was amazingly painless due to the tireless work of Becky Pirtle. She has single handily won this d The process of bringing my car to the service drive was amazingly painless due to the tireless work of Becky Pirtle. She has single handily won this dealership my business for life. My free oil change was a quick and very pleasant experience because I followed the scheduling guidelines provided to me by Becky which made the entire process that much quicker. Keep up the good work Castle I'll be see you all again 👍🏽👍🏽 More

I hate dealerships, but I LOVE this one!! I've gone to a couple different dealerships for service and this is by far the best. They treat you just like family. I plan on going to Castle Chevy I've gone to a couple different dealerships for service and this is by far the best. They treat you just like family. I plan on going to Castle Chevy in villa park from now on. More

Steve and the service staff took great care of me! I was a new customer, but now I'm a lifetime customer. Speedy service with a smile is the best way to describe Castle Chevrolet. I was a new customer, but now I'm a lifetime customer. Speedy service with a smile is the best way to describe Castle Chevrolet. More

Help Beyond My Expectations I want to take the time to express my gratitude to Dana Dangles. I came into the service department frustrated beyond belief. Kelly told me that I sho I want to take the time to express my gratitude to Dana Dangles. I came into the service department frustrated beyond belief. Kelly told me that I should talk to Dana that if anyone could help me she could without being misleading. Not only did she spend almost 3 hours with me discussing the issues I was having she came into the dealership on her day off. That is exceptional customer service. She went above and beyond anything I would have thought. I am forever grateful for her help and knowledge and her compassion she has for Castle customers. Thank you Dana Dangles. I also want to personally thank the service department manager Steve Uginchus not only is he very knowledgeable he is very thorough with explaining answers to your automotive questions. He goes above and beyond to make the customer happy. I feel comfortable leaving my car in his service department knowing all my issues will be addressed. Id also like to thank the General Manager Patrick Wells for going above and beyond to make sure I was taken care of and i can now put my mind at ease a bit. I honestly cannot thank Dana, Steve and Patrick for all of your help. I am truly grateful, Pam Carlson More