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Castle Chevrolet of Villa Park - Service Center

Villa Park, IL

4.5
181 Reviews

181 Reviews of Castle Chevrolet of Villa Park - Service Center

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January 29, 2018

THIS DEALER DOES NOT KEEP THEIR PROMISES TO THEIR CUSTOMERS Was promised free oil changes for the life of my car at signing, they stated that regardless of mileage or maintenance I would be able to get these oi More

by HannahP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Becky Pirtle
Jan 31, 2018 -

Castle Chevrolet of Villa Park responded

We know that the change in our policy has been frustrating for our customers and we apologize for the inconvenience caused.

December 27, 2017

Amazing Service I had an issue with my car while driving home after work. The issue was that my check engine light was on and the car reduced my speed max 25 miles an More

by Adam E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlex Rodriguez, Dana Dangles
Dec 28, 2017 -

Castle Chevrolet of Villa Park responded

We are proud to hear about the customer service provided to you by Dana and our service team! Thank you for continually trusting Castle with your car and for taking the time to share your kind words about your experiences. We look forward to serving you next time!

December 16, 2017

Continued horrible service I have had nothing but trouble with the service center here. First I took my cat in for a recall which should be a pretty standard repair. The next da More

by Brian Thompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Duncan
Dec 19, 2017 -

Castle Chevrolet of Villa Park responded

Brian, we're sorry to hear that you haven't been satisfied with your interactions here. We want to discuss these experiences further with you. Please reach out to Rob McFarland at rmcfarland@castleguy.com at your convenience.

September 17, 2017

My Service for 2016 for a Chevy Malibu. Excellent caring staff attends to the needs of the customer first. Dana helps with my leasing needs. I will recommend Castle Chevrolet to all my frien More

by Chevyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Dangles
Sep 18, 2017 -

Castle Chevrolet of Villa Park responded

We are glad to hear that our staff attended to your needs and that Dana made sure all questions were answered. We truly appreciate your kind review and recommendation!

August 30, 2017

Dana Dangels Dana is a very professional manager. She knows all the ins and outs of Castle. Without her that place would not run. I know first hand while she was g More

by Storm2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Dangles
Aug 31, 2017 -

Castle Chevrolet of Villa Park responded

We truly appreciate your kind review of Dana and all of the compliments on how well she treats you as a customer! We're proud to have her on our team and are glad that you can always rely on her. See you next time!

May 17, 2017

Great Customer Service! Brought truck in for service and Becky, especially, was extremely polite on the phone and in person. She did a fantastic job keeping me updated with w More

by PeterbiltElmhurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Pirtle, Tony
May 24, 2017 -

Castle Chevrolet of Villa Park responded

Hi, thank you for the kind words about our dealership! We are very happy to hear that Mike was knowledgeable about what you were interested in. Thanks again for choosing Castle!

May 15, 2017

Professional, Very helpful, Welcoming This was my first time buying a vehicle on my own and they really helped me through it, answered and asked if I had any questions, very professional More

by susy669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicky-manager, Gus Medina, Jasper Marino
May 15, 2017 -

Castle Chevrolet of Villa Park responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

May 01, 2017

Amazing Service The process of bringing my car to the service drive was amazingly painless due to the tireless work of Becky Pirtle. She has single handily won this d More

by Mbrackee24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Pirtle
May 15, 2017 -

Castle Chevrolet of Villa Park responded

Hi , thank you for the very kind words about our dealership! We greatly appreciate you taking the time to leave us your positive feedback. Thanks again for choosing Castle!

April 13, 2017

I hate dealerships, but I LOVE this one!! I've gone to a couple different dealerships for service and this is by far the best. They treat you just like family. I plan on going to Castle Chevy More

by A happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle and Steve
Apr 14, 2017 -

Castle Chevrolet of Villa Park responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

March 30, 2017

Steve and the service staff took great care of me! I was a new customer, but now I'm a lifetime customer. Speedy service with a smile is the best way to describe Castle Chevrolet. More

by A happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Marlex, and Becky
Mar 31, 2017 -

Castle Chevrolet of Villa Park responded

Hi, thank you for the kind review of our dealership. We are so happy to hear that we went above and beyond for you during your most recent visit. Thank you for your personal recommendation & for choosing Castle!

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