Castle Chevrolet of Villa Park - Service Center

Very difficult to get a return phone call I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the windshield. Unfortunately, the windshield was defective and needed to be replaced again. This is where the service issues began. I called and left a message with the service person that helped me. After a week of never receiving a return call, I called again and asked for the service manager. Again I had to leave a voicemail, and again, I waited a week for a return call, which never came. I finally got someone to respond after the third call and got the windshield replaced a second time. The second windshield is not defective. More

Friendly Quick Service Checkin a little slow, but work on my car was completed within time frame quoted by service writer. Everyone I had contact with was very attentive to Checkin a little slow, but work on my car was completed within time frame quoted by service writer. Everyone I had contact with was very attentive to customer service. Very pleasant service experience. More

Awesome service!! I have always received awesome service from Castle, from oil changes to scheduled maintenance. Service employees are very helpful along with the servi I have always received awesome service from Castle, from oil changes to scheduled maintenance. Service employees are very helpful along with the service team and waiting room. More

Informative, Time efficient, Enjoyable Service Lane manager Tony Fajardo was more than helpful answering all of my questions and making sure I was well informed of all the work being done. Service Lane manager Tony Fajardo was more than helpful answering all of my questions and making sure I was well informed of all the work being done. They completed the work in a timely fashion and even washed and vacuumed the car! I couldn’t be more pleased with my experience and will definitely be referring friends and family to the Castle Automotive Group for there Service and Sales needs. More

Battery issue So I went on vacation and my 2016 Malibu was sitting in a garage for a few days. When I came home the car was completely dead, even the key fob was de So I went on vacation and my 2016 Malibu was sitting in a garage for a few days. When I came home the car was completely dead, even the key fob was dead. Had to be towed into service at castle and they could not figure out the issue. My car is still covered by warranty and they did not want to replace the battery or the alternator because according to their “tests” everything came up fine and in working condition. Now I am concerned that this will happen again and by that time my warranty will have been run out. How could you not figure out why my car was dead? It was a brand new battery from 8/9 months ago. Need better tests/guidelines and having better trained technicians to figure out the problem. More

They do not stand behind there workmanship We had them put a new diesel engine in our truck, When we got it back it was leaking fueled in multiple place due to loose hose/missing clamp, warran We had them put a new diesel engine in our truck, When we got it back it was leaking fueled in multiple place due to loose hose/missing clamp, warrant will not cover poor workmanship Zack the Service will not call back or do what they said they would do. Also talked to David the GM and he said he would have Zack call me and take care of the re-burstment checks which we never received. This please seams to be very dishonest. More

Service department I called Castle for my recall. The receptionist Chrisi answered the phone and my made my appointment. When I went in I was greeted by Marlex. He expla I called Castle for my recall. The receptionist Chrisi answered the phone and my made my appointment. When I went in I was greeted by Marlex. He explained the procedure and point out some maintenance that I was missing. They gave me a loaner and I was happy that I got my car back the same day. Marlex was amazing. Going back for my next service. More

Poor Customer Service My son brought his car here for an engine noise. Engine needed to be replaced. Castle's prices were higher than other dealers so we decided to take My son brought his car here for an engine noise. Engine needed to be replaced. Castle's prices were higher than other dealers so we decided to take our vehicle else where. The part that upsets me is that my son is going to college in the area and I am out of state. I called to pay for the $170.00 diagnostic fee so he could get the car off the lot because i will be coming from out of state and can not make it in time. They would not take my card over the phone and said I should transfer money to my son. Sometimes people need to look at their polices and make exceptions to provide customer service. I wont be back and I will encourage him to let people in the area know about the experience. One bad decision can cost a company a lot thanks to social media. More

Oil Change Scam Was offered free oil changes for the "life" of my truck. Called to make an appointment and was informed I can't receive it free anymore. Had my Silv Was offered free oil changes for the "life" of my truck. Called to make an appointment and was informed I can't receive it free anymore. Had my Silverado for just over a year. While I was truck shopping I was between 2 silverados at different locations, because of the free oil change i bought from Castle Chevy. This was obviously a scam to get me to buy from there, shame on Castle Chevy. GO SOMEWHERE ELSE TO BUY OR SERVICE!! More

THIS DEALER DOES NOT KEEP THEIR PROMISES TO THEIR CUSTOMERS Was promised free oil changes for the life of my car at signing, they stated that regardless of mileage or maintenance I would be able to get these oi Was promised free oil changes for the life of my car at signing, they stated that regardless of mileage or maintenance I would be able to get these oil changes for free. When I arrived today, the person I dealt with in the service department stated that because I did not get the maintenance check on my car the last time it was in for an oil change that I will now have to pay for the oil changes. It was very clearly stated when I purchased my vehicle that I must perform the required vehicle maintenance in order to receive free TIRES for the life of my car and the oil changes were free regardless. I am extremely disappointed with the attitude and treatment I received by the service department. I know countless numbers of people who do not maintain their vehicle per the recommendations of the service department and they still receive free oil changes so why is it different for me? I will no longer be recommending this dealership to people because of their inability to keep their promises to their customers. More