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Castle Chevrolet of Villa Park
Villa Park, IL
941 Reviews
Welcome to Castle Chevrolet! At Castle YOU WILL ALWAYS BE TREATED LIKE ROYALTY!!! We strive to be the HIGHEST RATED dealer on DealerRater. We pride ourselves on having the LOWEST PRICES anywhere along with the VERY BEST customer service. Our "New School" online car buying process is super simple and super customer friendly. Check out our reviews and see for yourself just what the Castle Difference is all about!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 941 reviews
February 03, 2020
Lost Leased Car We returned a leased car here in December. Car was then resold to another client in January. I brought it like all my company leases, under miles and We returned a leased car here in December. Car was then resold to another client in January. I brought it like all my company leases, under miles and in good condition, so I am not surprised. However, the dealer never "grounded" (IE checked in to the lease company stating I brought my car back) Now, over a month later, I am facing possible RePo fees, and no one at the dealership will take credit or fix this error on their side... Grounding a car is a simple process that shows the dealer has possession and that the client is no longer on the hook. They did all the documentation to buy back and resell for a profit, yet have not closed the lease for me. I have been on the phone over 6 hours in the last week with GMC financial. Dealer does not return any calls, and consistently says the person who can help me is not in. I have talked to Trey directly 3x, their finance guy, and Trey's boss. I have sent an employee into the dealership to get documentation to show they bought and resold my car, and still nothing has been done in almost a week since I brought his to their attention, and over a 45 since after I turned it in. TIMELINE: -We returned the car, under miles, a month early on our lease...Eddy checked it in on the 23rd of December, 2019. - We were notified by GMC financial of possible repo on the 29th of January, 2020 - We have been told multiple times by Eddy and his manager that this would get fixed on the 3oth of January, 2020 - It is now the 3rd of February, and I never received any call back from the dealer (as promised) and the car has still not been "grounded". I have been on the phone another 2 hours today with GMC financial who then calls up the dealer and, again, they told us they will call us back... We talked to Ivan on the phone today and he also had no update, and seemed frustrated that he had to deal with this at all. I have leased 3 cars from Chevy/GMC over the last 5 years for my company, and will not be going back when my other 2 leases also end in 3 months and 9 months. I am in the service industry, and true service is not defined by how the sale is made, rather how one is treated when an issue arrises. I have given multiple chances to make this right and nothing is being done... More
by SEAN57
Employees Worked With
Dave Macaione, Ivan Vujovic, Clemente Garibay
December 07, 2019
Unprofessional, more interested in the upsell than verifying your VIN... Does not instill confidence or trust. They want me to drive over 20 miles to physically verify my VIN as they aren't sure if th verifying your VIN... Does not instill confidence or trust. They want me to drive over 20 miles to physically verify my VIN as they aren't sure if they have the correct number. I bought out my lease, how do they not have that information on file? Why is it my responsibility to fix their mistake. I was there for literally hours while they tried to upsell me, maybe they should have taken 2 seconds to verify my VIN instead of tacking on more money to my bill. They are either lazy or incompetent, neither of which instills confidence. Use them as leverage with another dealer, don't waste your time giving them money. More
by Zero04
Employees Worked With
Eddie aka Ali Nikpouri, Clemente Garibay
November 30, 2019
Disappointing experience with internet sales team. A classic example of over promising and under delivering for the purpose of getting me in the door. My objective was to trade in a vehicle. Remember A classic example of over promising and under delivering for the purpose of getting me in the door. My objective was to trade in a vehicle. Remember what your parents told you, "If it sounds too good to be true, it probably is." The KBB offer told me everything I needed to know and that initially turned me away. However, the internet sales team (Carlos) said the right things, conveyed interest and expressed ability to stretch the offer to a range that was acceptable to me. At the buying center, however, there was no internet sales team to resume conversations. The experience was very different and left me with that true 'used car salesman' feeling. Shame on me for not trusting my gut and shame on the dealership for a dishonest sales approach. More
by Kicking Myself
November 16, 2019
What a Great Experience I had. The 2 Managers I dealt with, Joe O’Neill and Mike Castagnino were absolutely the Best. The entire Purchasing Process was as smooth as silk. I Highly Recommend anyone lookin with, Joe O’Neill and Mike Castagnino were absolutely the Best. The entire Purchasing Process was as smooth as silk. I Highly Recommend anyone looking to purchase a Chevrolet to visit the Castle Chevrolet Team. More
by brucelaurietyler
Employees Worked With
Javier Gamboa
November 11, 2019
Today we came in to buy a new car with a trade in. We worked with Eddie. In short we are walking out of here with a new car. Eddie came through with a deal that we were extremely happy with. We did no worked with Eddie. In short we are walking out of here with a new car. Eddie came through with a deal that we were extremely happy with. We did not have to hassle back and forth beating each other up like the normal that we all expect too. Today we feel great with the deal we got and have no regrets. Thank you Eddie! More
by Tlyons23
Employees Worked With
Eddie
November 08, 2019
FIVE WEEKS WITH NO PART YET The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother is a senior with a rotator cuff injury. So five weeks now with her trying to load groceries into the back seat of her car. Can't get them in and can't get them out! I am afraid that when the snow arrives, she will fall trying to get groceries out of the car. We have made multiple calls and are always told that they can't find the part. I will give one more week then will contact the better business bureau and WGN investigates as well. More
by Porter
Employees Worked With
September 16, 2019
Great My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me More
by loretta.valenzo
Verified CustomerEmployees Worked With
Becky Pirtle
September 12, 2019
Fast & Polite I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work cle I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work clearly. More
by samfran22
Employees Worked With
September 02, 2019
Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. More
by COOKBOOKMAMA12
Employees Worked With
August 28, 2019
Could have been worse So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leakin So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car was ready, it was roughly 5 hours. I believe most shops charge around 160.00 per hour, and I was charged around 200.00. I look at one of the items replaced, valve cover, and they charged 500.00 in labor. I personally cant see this taking more than an hour. I could do it myself maybe in 2 hours. Anthony was courteous and helpful. More
by dlopez14
Employees Worked With
