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Castle Chevrolet of Villa Park

Villa Park, IL

4.2
941 Reviews
Welcome to Castle Chevrolet! At Castle YOU WILL ALWAYS BE TREATED LIKE ROYALTY!!! We strive to be the HIGHEST RATED dealer on DealerRater. We pride ourselves on having the LOWEST PRICES anywhere along with the VERY BEST customer service. Our "New School" online car buying process is super simple and super customer friendly. Check out our reviews and see for yourself just what the Castle Difference is all about!
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400 E Roosevelt Rd

Villa Park, IL

60181

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Showing 941 reviews

February 24, 2023

Had a great Team to help me get the Truck that I wanted. Alex Rocha went over everything really well More

by tcjmechanical
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Jasionowski
October 14, 2022

Terrible experience. Told us a car would be in on Tuesday, car comes in early and by Monday it is sold !! Terrible service. Should have known when they tacked on an extr More

by Lnaschaefer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Gamboa
Oct 17, 2022 -

Castle Chevrolet of Villa Park responded

We appreciate your feedback, and we’re disappointed to hear about your negative experience at Castle Chevrolet of Villa Park. We’re committed to making this right, and invite you to reach out to our General Manager, Mike Castagnino, at (866) 283-9901. We look forward to hearing from you.

Oct 17, 2022 -

Lnaschaefer responded

No, thank you !! Talk to your salesman Javier and manager who run your shady operation.

May 07, 2022

Worst experience I ever had they wouldn’t let me use my General Motors discount which is bargain in the UAW agreement with General Motors. Just another way for them to get more money from people. More

by gtraub
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Gamboa
May 05, 2022

They would not let me use my gm discount. The discount that gm gave all employees under the UAW contract. That is what made me not by from them. You can get emails from me at any time. More

by gtraub
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Gamboa
April 27, 2022

Great service team and unforgettable experience! I will visit this office gain at first opportunity. More

by Pstoykov1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Sanchez provided an exceptional customer service and I left the office very happy.
November 24, 2021

Straight CROOKS - please do not buy a car from Castle Chevy. I bought a car from this place, and it had a cracked windshield because it was a “new arrival” and they hadn’t had the time to repair it yet More

by Savannah
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jasper Marino
October 20, 2021

Very poor in terms of providing clarity and information regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and More

by Jack S
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gus Medina, Dave Macaione, Ivan Vujovic, Jasper Marino, Ulyses Gomez
October 13, 2021

Bought a 2017 Traverse and was told after the first set of tires goes bad they would replace the tires with a new set for free. Now claiming it was a part of the contract so they can’t do it. Also that the More

by Billyotte34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of these
July 21, 2021

I purchased a vehicle 3 weeks ago and it needs $3500 worth of repairs. After trying to contact Castle, nothing has been resolved and nobody will return my calls. I HIGHLY recommend you go to another dea More

by lechat777
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Gonzalez
June 01, 2021

Between my wife and I, we've purchased or leased nine vehicles, from seven different dealerships. This was by far, the absolute worst experience I've ever had. I've also never had a dealership spend *so More

by dmcnichols
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean O’Connell