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Casa de Cadillac
Sherman Oaks, CA
80 Reviews
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80 Reviews of Casa de Cadillac
September 22, 2017
Deceptive business practices--be careful! Purchased Escalade from Casa last week and was told prior to purchasing the car that it had 2 9" DVD screens. This was also stated on the web page for Purchased Escalade from Casa last week and was told prior to purchasing the car that it had 2 9" DVD screens. This was also stated on the web page for the very car I purchased. When I got there, there was just one drop down screen. I referred them to website that said differently, and then even printed out a build for my car, which also states that it should have 2 9" screens. I was told to contact GM and they would sort it out for me. GM said that Casa independently manages its website and its content. Talked to sales manager at Casa and he said he would help me with this, never heard back from him. I was told by finance person, in writing, that the optional tire/wheel coverage had unlimited coverage. Then I learn that it does not. Very deceptive. Be careful. More
by teomart
Employees Worked With
Mariola Sharsky, Francesca Barry
August 24, 2017
Would rather replace a transmission than make a simpl repair Either Casa De Cadillac in Sherman Oaks is not capable of giving a proper diagnosis's on a simple transmission repair or they would much rather charge Either Casa De Cadillac in Sherman Oaks is not capable of giving a proper diagnosis's on a simple transmission repair or they would much rather charge you thousands for a new one. This is my 2nd SRX and I’ve always taken them to Casa De Cadillac for repairs. I was recently experiencing transmission problems so I took my car to my dealer as always. After keeping my car for 4 days while the service tec (Eric) was out sick, he told me they would have to take the trans out of my car and take it apart in order to give me an estimate and that they would need $1000 up front. With my experience, it just didn’t seem logical that the problem wouldn’t be something simple that was preventing the car from shifting properly. Eric agreed that it was probably a module but told me that ALL of the modules were INSIDE of the trans and they would have to take it apart regardless in order to repair, (which isn’t true) He also told me I would be better to simply get a new one. When I told him I wanted a 2nd opinion he got angry and acted like he was done with me, he also demanded $150 to release the car back to me. So I paid him and immediately took my car to the beep-beep guys. Within 5 minutes they did a free diagnosis's and informed me that all I needed was a new “Transmission Control Module.” They also informed me that when you take off the transmission pan the module is right there staring you in the face and that it wouldn’t take more than an hr to do the repair. I picked up the car the next morning and felt confident in making new friends that I would trust to work on my cars in the future. Now I don’t want to make this sound like a commercial for the other guys but I don’t feel Casa De Cadillac was being honest with me and that this 2nd opinion saved me thousands! Oh...and to top it all off, after talking to Michael (service manager at Casa De Cadillac) and being informed that he would not return my deposit, I let him know I would not to go back to them for repairs or to buy a new car again and he was fine with it. It seems for $150 they would be buying back my loyalty not standing by their “BS Diagnosis's.” Does this make sense to you? More
by Rick James
Employees Worked With
Eric and Michale
October 13, 2016
Do the right thing My 2015 Escalade with 22,000 miles needs new rotors and brakes. I was told my rotors are not good and need to be replaced. I found out that was not tr My 2015 Escalade with 22,000 miles needs new rotors and brakes. I was told my rotors are not good and need to be replaced. I found out that was not true and now they are recommending I put 2014 rotors and brakes on because of the problem with the 2015 rotors heating up and pads wearing out too fast. I was told to put 2014 rotors and brakes on my 2015 Cadillac Escalade even though my rotors are fine, but if I put 2015 pads on they will not warranty them. My 2015 ($100,000) car has been sitting with no resolution. If this is a problem known by the Cadillac dealers why is this now my problem to pay for. More
by batgirl4268
Employees Worked With
Jerry Sales rep and Edgar Mgr.
July 06, 2015
Bait and switch! Worst sales manager Worst customer service! We leased 2 cars from them, but apparently that's not enough to call us back or give 1 ounce of help when we turned in our ca Worst customer service! We leased 2 cars from them, but apparently that's not enough to call us back or give 1 ounce of help when we turned in our car and got billed for something that they told us we would not be billed for when we leased the car!!! The manager, Hanna, gave us an email address that didn't work and was impossible to reach by phone. Ended up paying over $500 in extra charges after paying $800 for their protection plan. Just another sale to them...bait and switch. Do not believe them! More
by Ariach
Employees Worked With
Hanna Drake
October 27, 2014
First-time buying a car Was dreading going through the car-buying process as a first time buyer, but was very glad I wound up at Casa. They made it a completely painless expe Was dreading going through the car-buying process as a first time buyer, but was very glad I wound up at Casa. They made it a completely painless experience. I found the car online, thought it was a fanatstic price so I went to check it out. On my way to the dealership, I started to get worried it was just bait or something, but when I showed up, they had the car just as advertised and I got it for an even lower amount than was listed online. My salesperson was Francesca and Maurice handled the financials. Highly recommend. Many thanks! More
by kamall845
Employees Worked With
Francesca
January 18, 2013
Have been getting my cars serviced at Casa De Cadillac for many years. The service is excellent and they are amazing at follow up. Everyone is friendly and helpful. Great place! for many years. The service is excellent and they are amazing at follow up. Everyone is friendly and helpful. Great place! More
by lauramm72
Employees Worked With
Howard
January 11, 2013
From the day I made my lease purchase, I've been nothing but impressed with the customer service at Casa de Cadillac. Starting with salesperson Dick Savage. Dick was so helpful and straight forward. I wa but impressed with the customer service at Casa de Cadillac. Starting with salesperson Dick Savage. Dick was so helpful and straight forward. I was sold on my CTS-V in about 20 seconds during the test drive. Dick knew it and I was definitely vulnerable in that I would've paid whatever anyone asked for that car! However, Dick mentioned all of the incentives and even at the very end offered up an extra bonus because my wife was leasing through Ford, I could save even more money!! Now, the CTS-V has had a few minor incidents and I've spent a few days with the service department. Jeff Matsuxxxxa is so cool. He's knowledgable and takes very good care of anyone who's lucky enough to stand in his queue. The thing about Jeff that's over and above is his update calls. So, I'm not chewing on my fingernails wondering what's going on. Jeff calls a couple of times during the day to update me on the repairs! I give this place 10 out of 5 stars!!! More
by dfairman23
Employees Worked With
Dick Savage, Jeff Matsuxxxxo
December 26, 2012
i CAN'T SAY ENOUGH ABOUT HOWARD IN THE SERVICE DEPT/ HE IS THE BEST. THANKS HOWARD FOR YOUR CONTINUED EXCELLENT SERVICE. i WILL ALWAYS GO TO HOWARD FOR HIS EXPERTISE WHEN I NEED SERVICE FOR ME CTS. IS THE BEST. THANKS HOWARD FOR YOUR CONTINUED EXCELLENT SERVICE. i WILL ALWAYS GO TO HOWARD FOR HIS EXPERTISE WHEN I NEED SERVICE FOR ME CTS. More
by EDDENBUD
Employees Worked With
Howard in the service dept
December 21, 2012
After 10 years of leasing Jaguar cars, I cannot be happier than with my Cadillac ATS. From my first contact with Mariola Sharsky in sales after inquiring about when the ATS would be available, throug happier than with my Cadillac ATS. From my first contact with Mariola Sharsky in sales after inquiring about when the ATS would be available, through the test drive, ordering the exactly equipped one I wanted, through delivery, the experience was great. Also, I was able to trade my XF and received a credit for the equity in that lease (something Jaguar never offered from trade to trade). I also splurged on chrome wheels and Louis Houston III in the service department was wonderful in coordinating a loaner while the new wheels were being installed. The loaner was also a brand new ATS! Every staff person including in the finance and service departments have been of the highest caliber and professionalism. Casa de Cadillac - they all know their stuff! More
by StevenSalmonsohn
Employees Worked With
4
December 20, 2012
We purchased a used 1999 El Dorado from Casa and a 2005 XLR and have been your customer ever since. We always find the staff happy to help with any request and have serviced our two Cadillacs since 2000 XLR and have been your customer ever since. We always find the staff happy to help with any request and have serviced our two Cadillacs since 2000. We would not consider taking these cars any place else for service, and when we can afford a new car, we certainly will come to Casa. Loretta owns a Harley Davidson dealership and can appreciate the excellent service we always receive from you. Thank you!! Loretta Hanson More
by Loretta Hanson
Employees Worked With
Reno, Rene Washington,
