Casa de Cadillac

The worst experience I have ever had at a car dealership! !! I will never bring my car there again!! Hannah was the absolute worst, most rude and disrespectful “service manager”. I have never been talked th !! I will never bring my car there again!! Hannah was the absolute worst, most rude and disrespectful “service manager”. I have never been talked this way before as a customer at a luxury dealership. Very disrespectful and overall horrible experience. I even gave them the courtesy of calling to share my experience with the manager and GM and neither had the respect to call me back or respond to my email! Do yourself a favor and go to Cadillac of Calabasas instead!! More

I was recieving incorrect readings on my Cadillac XT5 for the tire pressure, it was reading the front tires as the back and vice-versa. I brought the car to Casa to check the sensors. Setting aside the h the tire pressure, it was reading the front tires as the back and vice-versa. I brought the car to Casa to check the sensors. Setting aside the horrible communication with my service agent, I'm still in shock over what they're pulling over there. I already knew they were shady and lacking of any real appreciation for their customers based upon my horrific experience with George R during my purchase (that's a whole other nightmare story) but because I have an extended warranty that I purchased with my vehicle, and they had a loaner for me, it seemed easier to bring it to Casa. Huge mistake. They told me I needed a new battery for $490,23, a throttle service for $136.40 and a fuel injection service for $245.79. Thats $842.72 total. They send you a report with big red letters "Needs Immediate Attention" with a red emergency symbol next to it so it seems like an emergency. I declined service, took it to a trusted automotive service center and guess what? I DID NOT need a new battery, it's perfectly fine. And without visually inspecting my throttle/fuel injection, they did say it was too early for that type of service at 40k miles. Let's say I went ahead and did the 3 recommend service at the other shop. The price, had I done everything Casa recommended would have been $588 for all 3 Plus adding an oil change! That should give you an idea of how Casa not only Jack's up their prices but also is deceiving customers by saying they need urgent work that's completely UNNECESSARY! More

I gave a deposit for an Escalade off an agreed sticker price. After five months, the car arrives but they said I can’t pay for it in cash. Only lease or finance through them. No other options or they will price. After five months, the car arrives but they said I can’t pay for it in cash. Only lease or finance through them. No other options or they will sell my car to someone else. I’m in the middle of this fiasco. I wish they were more upfront and honest. The manager George Virgen was very dishonest More

I can see why people say he's the best sales person, that's because they bought the car from... But try not to make the deal with him, and then see what happen.... This sales person GEORGE RODRIGUEZ that's because they bought the car from... But try not to make the deal with him, and then see what happen.... This sales person GEORGE RODRIGUEZ is the worst sales person I've ever seen. I do sales for a living, and this sales person was doing everything by the book when they had a lot of inventory but not when they are short now. Our lease is about to end and we are looking for a new lease of the same car, Escalade. When we came there he said: "I got nothing for you now, if you want you can put $2000 down and maybe I can get a gmc Yukon which is similar to Escalade but not as expensive." My wife ended up letting him charge her credit card for $2000 and we waited 4 months until he called us and said: "I have your car come get it"... He even sent me a text message saying that "I owe him lunch" (for him finding me a car)... SHAME ON HIM!!! when I came to look at it I told him that I personally don't like it that much and that the escalated we are driving now drives better than the new car that he wants to sell us... plus it does not make any sense for me to get off an escalade and into a GMC and pay much more monthly payment than what I'm paying today, but maybe my wife will like it we'll do it. My wife went and met with him and she said shes ok with it and maybe she doesn't have to have an Escalade since we have to wait that long for an Escalade to come in. She told George that she will come the next morning to exchange our Escalade for the GMC that he had in stock. By the next day she and I decided not to go with a GMC with a payment much higher than the Escalade we are driving today. (It just didn't make sense).... When I called him to let him know about it he flipped 180 degrees on us and he's respond to me was "OMG!! You guys just made me and my manager spend all our time filling up the paperwork for you, it was a waste of time! I told him that it's just does not make any sense to me and I still wanna do business with him and I want to get an Escalade and not a GMC. He hung up the phone on me!!! I was in shock!!! I called my wife to let her know about his response and she said he keeps texting her what to do with the paperwork.... When I told her to tell him to keep the $2000 and we will wait until we can get an Escalade he's respond was: "nope, I will have a check ready for you to pick up next week..." Shame on you Casa de Cadillac & GEORGE RODRIGUEZ!! UNBELIEVABLE!!! More

Repair unsuccessful Took our 2017 Cadillac XTS for warranty work on the A/c. They kept the car 7 days said it was an extensive repair. Covered by warranty, picked the ca Took our 2017 Cadillac XTS for warranty work on the A/c. They kept the car 7 days said it was an extensive repair. Covered by warranty, picked the car up, drove it 3 times since repair and A/C went out again. We have taken the car to another Cadillac dealership for repair. We were not happy with the repair or communication from the dealership. We expected more from Casa de Cadillac. More

Dealers, you mean stealers!! I have a 2014 terrain which I've only serviced at casa de Cadillac. Alex is the service advisor and Eric is the service gentleman i was working with. I have a 2014 terrain which I've only serviced at casa de Cadillac. Alex is the service advisor and Eric is the service gentleman i was working with. On Christmas Eve I started my vehicle in the target parking lot and proceeded to drive, it made a puttering sound and refused to drive in the drive position. I turned the vehicle off and on only to have the same thing happen again. My car ended up dieing. My brother came with his car reader to see what the issue was. He detected a few issues with the camshaft cylinoide. We end up taking it to the service yard where it would be inspected on Tuesday the 26th at 8:30am. I received information on the vehicle around 3 in the afternoon stating that the mass air flow sensor was bad and needed to be replaced. $297 this would cost. I spoke to Eric several times regarding the camshaft cylinoide and my conserns that the problem wasn't being fixed properly. He gave me his word and said my brother was "putting stuff in my head." I again said i was concerned but I trusted his word because, isn't this why we take it to a dealership??? For piece of mind??? They released my car to me around 5pm. Today is December 28th, at my sons preschool my car did the exact same thing!!!! I reversed from my parking spot, and when I went to drive it wouldn't go. same exact thing it did the first time! So my brother comes back with his reader and again same freaking issue!!!!! So we get it to casa de Cadillac and I'm furious!! I have to be at work and they have no loaner car for me. Surprise!! So my awesome brother drove me!! Thank god! So I wait for a call, i missed it by 2 minutes, I called right back thinking they didn't leave a message. Of course he was now with a customer and couldn't take my call. When i got off i received a message from Eric stating the part was under warranty and they were test driving it now. He then says "oh and you also have a slow acid leak on your battery, you might want to have your brother change that." I thought are you freaking kidding me!! You had my car all day on the 26th and not once did anyone mention a battery???? You let me leave the shop in a dangerous situation!!! HORRIBLE!! I drove off with your guarantee I was safe! You didn't even consent with me prior to changing any repairs the second time, not even and explanation!! So when I got to the shop there was a lot of explaining to do on your end! WHAT DID YOU FIX that was now under warranty?? WHY WASN'T I told about the battery on Tuesday? WHY WASN'T I given the option to fix it? Oh wait because you guys know your ripping people off!!! You had taken me for $297 dollars for a $40 part!!! They were definety nervous and I didn't pay a dime. They admitted to there bad by not telling me about the battery, but now the trust is gone. I will not be bringing my car to this dealership and I suggest whom ever reads this take this as a warning! I will be reporting this, , so hopefully they take better care of your car. These greedy corporations take advantage of us because they think we don't know what's going on. It has to stop!! More

Deceptive business practices--be careful! Purchased Escalade from Casa last week and was told prior to purchasing the car that it had 2 9" DVD screens. This was also stated on the web page for Purchased Escalade from Casa last week and was told prior to purchasing the car that it had 2 9" DVD screens. This was also stated on the web page for the very car I purchased. When I got there, there was just one drop down screen. I referred them to website that said differently, and then even printed out a build for my car, which also states that it should have 2 9" screens. I was told to contact GM and they would sort it out for me. GM said that Casa independently manages its website and its content. Talked to sales manager at Casa and he said he would help me with this, never heard back from him. I was told by finance person, in writing, that the optional tire/wheel coverage had unlimited coverage. Then I learn that it does not. Very deceptive. Be careful. More