Carmax

Associate William was pleasant to work with and I appreciated the professionalism and courtesy.. Thank you!! appreciated the professionalism and courtesy.. Thank you!! More

I was was veryhappywith way Destanee took the time to help me get the stuff I needed to be able to purchasethe car help me get the stuff I needed to be able to purchasethe car More

It was very easy to obtain a new (used) vehicle at Carmax. I did not finance. Destanee, (I think this was her name) was attentive, very friendly and easy to work with. I was very pleased with the t Carmax. I did not finance. Destanee, (I think this was her name) was attentive, very friendly and easy to work with. I was very pleased with the trade-in amount of my old vehicle. I was pleased to get a refund on my inspection sticker. Carmax is good to work with. I have let others know about the good experience I had with Carmax. I was pleased that Carmax had my license plate Fed-exed to me since I live about 45-55 miles away. More

William and Brittany and Craig were great help and William went extra mile to help get into my car William went extra mile to help get into my car More

Frances was Extremely helpful and explained everything to me in detail even though someone else had already started the process. She was a joy to work with and needs a raise for all that she did to get me fi me in detail even though someone else had already started the process. She was a joy to work with and needs a raise for all that she did to get me finished and out the door with my Jeep. More

Quick, greeting was nice, only improvement I would have made was the salesperson was not friendly. Just looked at computer screen and spoke only when I asked a question or she was giving me an instructio made was the salesperson was not friendly. Just looked at computer screen and spoke only when I asked a question or she was giving me an instruction. Dealership was clean & bright. More

I purchased the car a few weeks ago, and I have already brought it into the shop 3 times for the same issue. My check engine light is still on. They told me it was my gas cap, so they replaced it with a ne brought it into the shop 3 times for the same issue. My check engine light is still on. They told me it was my gas cap, so they replaced it with a new one. The light is now back on two days after leaving. I am starting to think they sold me a lemon..... More

I didn't have any dealings with the dealership. I still have no luck in finding a car. Very disappointed. I still have no luck in finding a car. Very disappointed. More

I made an appointment with them for a test drive. The appointment was for 11:30 and I arrived 10 minutes early. After the customer service representative checked me in, he went to his desk and got on The appointment was for 11:30 and I arrived 10 minutes early. After the customer service representative checked me in, he went to his desk and got on his phone. Then, another customer walked in after me without an appointment and was helped by a different csr. After being there twenty minutes past my appointment time, the csr helping the other customer told me it was “going to be a while” before anyone could get to me. My time is valuable and the way I was treated there was very disrespectful. Why make appointments if they don’t mean anything to anyone there?! I really wanted to sell my vehicle and buy one that was there but after my experience I will not give them my business or money. How can I trust a company that obviously can’t keep their word? I can’t and won’t. More