Carmax

Very streamlined, no haggle purchase process. After sales support with minor warranty issues was excellent. The sales and service staff are very professional and efficient. I will be shopping a After sales support with minor warranty issues was excellent. The sales and service staff are very professional and efficient. I will be shopping at CarMax for my next car. More

It was nice and clean they respected my time and gave me the opportunity to walk around and look without following me which was really great. AJ assisted me and ge was awesome the opportunity to walk around and look without following me which was really great. AJ assisted me and ge was awesome More

I purchased a car and when it arrived at CarMax, there were a number of defects and problems, tail light, a rattle, foggy headlights Carmax repaired and fixed every problem, no charge The only little ch were a number of defects and problems, tail light, a rattle, foggy headlights Carmax repaired and fixed every problem, no charge The only little challenge was the distance to My home. They provided a loaner for me too Cassie the service manager was totally wonderful to work with More

Good experience. The price was as advertised, no surprises. Kwamane answered all my questions and helped to make it a stress free experience. The price was as advertised, no surprises. Kwamane answered all my questions and helped to make it a stress free experience. More

Great service and value. Car was as expected and buying process was easy. I will always use carmax. Car was as expected and buying process was easy. I will always use carmax. More

First car I ever bought that I can say was finally a great experance! No haggle pricing, what they post is what we paid. I asked AI about their pricing policy, NO DISCOUNTS, POSTED PRICE IS WHAT YOU WI great experance! No haggle pricing, what they post is what we paid. I asked AI about their pricing policy, NO DISCOUNTS, POSTED PRICE IS WHAT YOU WILL PAY. More

As a former board member of the national association for used vehicle dealers, I'm extremely familiar with dealership operations. I was pleasantly surprised by the overall value proposition and procedural e used vehicle dealers, I'm extremely familiar with dealership operations. I was pleasantly surprised by the overall value proposition and procedural efficiency at this CarMax in Tucson! From locating a very hard-to-find model in Las Vegas, having it affordably shipped, and throughout the sales and F&I process, everything went smoothly and intuitively. 'Icing on the cake was the outstanding service department follow-through for a couple of repair issues. Highly recommended! More

very knowledgeable and efficient; Adrian went out of his way to answer all our questions and concerns way to answer all our questions and concerns More

Noah was patient and helpful. Thank you for helping me get my dream car. 🤩 Yay!! Thank you for helping me get my dream car. 🤩 Yay!! More

Paid $700. 00 to have a car transferred from Texas. Paid $4000.00 over book and paid cash because I really wanted the car. It arrives with undisclosed damage to 00 to have a car transferred from Texas. Paid $4000.00 over book and paid cash because I really wanted the car. It arrives with undisclosed damage to front bumper cover. They agree to have it "fixed". The repair vendor of THEIR choice doesnt remove the bumper and just paints over the damage without sanding. I take it back to them and show them where they went wrong the first time. They agree and tell me they will remove it, sand it, refinish it. They didnt so I have to go back AGAIN to get them to do it right. This time they do the job correctly BUT, the paint is not a good match. The poor Manager, he was a great guy, saw it and agreed the color was off but said there was nothing left for them to do. I asked for a credit of some kind so I could go have it done myself. Crickets. The customer satisfaction commitment at CARMAX for issues created by THEM is very poor. I'll never buy a car here again. More