Carmax

The sales people were all very helpful. The service department took care of most issues I had with the vehicle, and gave me a voucher to have the remainder of the issues taken care of in m The service department took care of most issues I had with the vehicle, and gave me a voucher to have the remainder of the issues taken care of in my hometown. I have one issue with trying to get help via a phone call. I received a package with my paperwork, and had a question about something, so I called the number on the letter enclosed with the paperwork. The recording said the store was open, but i needed to talk to the business office, which was closed. It gave me the option to press a number for the hours for the business hours, but when i pressed the number, it took me back to the main menu, and asked me what i needed. I said i had a question about the paperwork I received, and the recording advised that the store is open, but the business office was not open. It asked if I wanted to know the hours of the business office, and told me to press the number I had already selected. I pressed the number, which took me back to the main menu. I said I wanted to talk to a person, then it asked what my question was, and I repeated I wanted to talk to a person. I was transferred to a person, who was not at the store. He advised that the business office is too busy to answer their phones on saturday mornings, and advised that I might have better luck, if I call back this afternoon! I've got plans this afternoon. I was really disappointed with your phone service, and the fact that I couldn't figure out what hours the business office is open. I think it would be much better for customers to hear that all representatives are currently busy, and they could have someone call me back. I didn't enjoy being on a merry-go-round, and still not have my concerns taken care of! I made 3 calls, and still have no answer to my concern, and I'm not looking forward to calling back later, hoping there just might be someone who is not too busy to address my concern! 😡 More

Lisa was such a great person to my boyfriend and I. Very patient and kind to us as fist time car buyers. Very patient and kind to us as fist time car buyers. More

My experience with Carmax was extremely positive. From first contact regarding a car transfer through my final interaction regarding a few repairs at their expense, everyone was friendly, genuine, a From first contact regarding a car transfer through my final interaction regarding a few repairs at their expense, everyone was friendly, genuine, and great to work with. Two thumbs up! More

Kyle was nice and straightforward. Our car had one minor electrical issue we found within the return policy, and they ordered a new part from Subaru to fix it. Our car had one minor electrical issue we found within the return policy, and they ordered a new part from Subaru to fix it. More

I ordered a car to test drive; I was allowed to test drive for 24 hours. There was no pressure. Noah streamlined the purchase, registered the car even. Carmax paid for two maintenance issues. I couldn't drive for 24 hours. There was no pressure. Noah streamlined the purchase, registered the car even. Carmax paid for two maintenance issues. I couldn't be happier dealing with carmax. More

EveryONE was friendly ! Clean inviting showroom! My saleswoman: Klar was just great, knowledgeable, accommodating, all around wonderful & so was management ! My bank was Clean inviting showroom! My saleswoman: Klar was just great, knowledgeable, accommodating, all around wonderful & so was management ! My bank was being difficult but he the manager was so nice . Would highly recommend More

The purchase process was simple and easy with our salesperson Klar and CarMax Eastside Tucson. I also met with Chase to have our newly purchased vehicle serviced. He made this quick and easy. I would salesperson Klar and CarMax Eastside Tucson. I also met with Chase to have our newly purchased vehicle serviced. He made this quick and easy. I would definitely do business with CarMax Eastside Tucson again based on how my family and I were treated. This was the friendliest car purchase and repair service I've ever experienced. Thank you! More

Easiest process to buy a car from beginning to end, great dealership, and customer service. I don't remember the girl that helped me, but she was great, sweet, and quick. I APOLOGIZE I FORGOT YOUR NAME :(. I dealership, and customer service. I don't remember the girl that helped me, but she was great, sweet, and quick. I APOLOGIZE I FORGOT YOUR NAME :(. I'll never go to another regular dealership again. More

Dealership experience was good. All of the staff were friendly and helpful. I was told the truck was fueled but only a quarter of a tank. I had the tires replaced because I prefer A All of the staff were friendly and helpful. I was told the truck was fueled but only a quarter of a tank. I had the tires replaced because I prefer ATs for off road trips. I found out the lug nuts were the wrong ones for the truck and were barely connected with a half inch of thread. One of the rims would not balance properly. I had to replace the rims and lug nuts to ensure my safety. More

Everyone that I had dealings with were very professional and courteous! I would defiantly buy from Carmax again. and courteous! I would defiantly buy from Carmax again. More